Temu

There is no way to talk to Temu. Sent wrong items & over charged me. I want to return it all. Do pay return fees?

Can you accept my invitation to help me get free cash?
Download Temu app and search my code on it!
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After having bought items from Temu on numerous occasions. I have come to the following conclusion based on my experience.
The majority of the products are cheap compared to other online shopping websites. Shipping has been on time and without incidents.
The downfall of this online website comes down to the quality and the courier packaging of the products.
The upside is that there is a price adjustment within 30 days, so if the item you bought is cheaper now than when you made the purchase, they refund you the difference. (We are not talking a big difference here, just a dollar or two at most)
All products are packed in one plastic courier bag without bubble wrap or any protection from damage during transit.
Thus far, at least one item has quality issues in almost every order. While Temu prides itself in its free return policy within 90 days for the first return, this is not true as there are hidden costs. You are responsible for the return packaging and taking the package to the local courier. It costs you time, effort and petrol depending on how far you are from where you need to drop off the package.
Also, many reviews have complained that Temu's return process is tricky. Almost all items are eligible for returns and refunds within 90 days from the purchase date. However, it states on its website, "Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set" are not eligible. Again, this is not true. A friend bought a T-shirt, and the stitching came undone after one wear. Temu requested that he return the item before he get a refund.
The almost sold-out sign is a regular sight. I had "almost sold-out" items I put in the cart using my phone, and I had forgotten about it. Two weeks later, it's still available with the same old warning. While this could be true, items have sold out - when they dropped their prices to dirt cheap. But most of the time, it's more like a marketing tactic to urge you to buy.
In conclusion, there is no accountability for bad quality. No one but you will have to pay the price, literality. Temu's motto of customer service being their priority is debatable; if this were true, QUALITY ASSURANCE would be their objective. No, it's QUANTITY they are focused on. It is the reason why they don't have an exchange policy. They would refund you for quality problems, or if it's not the right size, you would buy the product again if you want. But then it's likely that you will have to buy other stuff to meet the amount required for the free shipping. Their quality rating is consistently low in the majority of the reviews.
Buy at your own risk, don't be surprised if you are filling the billionaire's pocket rather than shop like a billionaire!

I have purchased multiple times from Temu & love everything about it. Prices are 2nd to none & free shipping & good product.

I placed my 1st $45 order in October 2023. It was delivered within 10 days. I returned the items because the clothes did not appear exactly as shown and the material was not as expected. I have placed 5-6 more orders since.

Be warned! I placed a large order (3D tiles, sink faucets,ceiling light fixture, towel racks,etc totalling $400 in December 2023. They arrived in 7 packages wrapped in Temu plastic wrap. They were mostly plastic appliances that I did not like so I returned them unopened, not damaged, in the original Temu plastic packaging. UPS could not use 1 return label so I contacted Temu by chat and was sent a second label and advised to use 1 large box for each label. I purchased 2 large boxes and used the labels that were sent by Temu online representative (while I was at UPS store). The UPS representative packed and scanned my returns.
Fast forward to January 2,2024. Most of my returns were denied (54 of the 56 items) because they were not shipped properly or could not be found. I used their label and was instructed and sent a new label while in the UPS store. EVERYTHING was shipped together (56 items). They credited $56 for 2 items, but the items that they credited actually totaled $83.
After contacting a representative in the chat I was frustrated, but informed that the items had already been credited back to my credit card previously. Not so!

There were actually 2 large boxes of merchandise sent back to Temu. Approximately $400 each. They credited 2 items from each box, they did not give correct refund amounts, they did not return the unused, unopened, new merchandise to me. My online claims were denied again today 1/12/24, I do not have any products. Just a credit card bill, but they did receive my return. Interesting how they received a few (2) items out of
Each box that contained 50 plus pieces. They later stated that the items were previously returned and credited (see screenshots). They lied, they were not credited back to my credit card account and how could that be if Temu had not received the packages yet?
I will not stop here because this has to be illegal!
You have been warned!

They sent me a notification I received my package but I never did, I sent them an email and it says the email doesn't exist.

I like Temu! I think it's great! With inexpensive items that would cost much more on other sites! I would recommend this to others?

I was introduced to TEMU Let me tell u I luv luv luv this site. Cute clothes, reasonable prices and quick delivery not to mention, tracking is amazing! I am ADDICTED to TEMU,, shona c.

Don't choose free shipping on Temu, it takes forever to process for shipping and just as long to actually receive it.

Sandra

Prices vary on same items at temu site. When I asked for a price adjustment based on an item in their site, they rejected the proce adjustment.

Everytime I order there is a delivery issue. Yes they issue a refund but if I wanted my money I wouldn't order. Needs to do better with shipping.

I ordered something on the 15th of September and that same day I had looked at my bank account and my card information was hacked drained my account

I contacted Customer Service in chat 5 days in and the agent stated they were submitting a ticket. I called in today, the said no ticket was submitted. The site says the package takes 2-5 days to get to the shipper (USPS). In this case all 6 items/outfits for the holiday/vacation have been sitting in their shipping facility for 8.5 days at the time of this post. Called their customer service, was told the ticket wasn't submitted and they would send a ticket to the department that will check with the facility that has my package and will have them locate it. WTF is locating it gonna do. She couldn't guarantee that it would be sent within any period of time. I told them the facility is at is 45 min away from the shipper. The facility is located in a small town that has a USPS there. WHY IS IT SITTING FOR 8.5 days at the same place? GIVE IT TO USPS Already and let the items get to the address in time. Their customer service lied first try, their 2nd customer service agent wasn't giving me any kind of confidence that this issue would be resolved. Gave the excuse that it's the holidays. It's been sitting since the 7th! The 25th is the Holiday. There's no excuse it should sit maybe 1 mile away from the post office for 8.5 days. & for the package being late, they give you a $5 store credit. WHY THE FK WOULD I WANT TO PURCHASE FROM THEM AGAIN?

I'll just go back to SHEIN. My packages come within a few days to a week :) not a month etc that's crazy. I ordered then I cancelled with Temu

I cancelled a purchase and almost a month later and numerous emails still no refund. I will never use TEMU again.

When I was play that cash tree gas me I was at 95 I invited someone and got 4.90? Wow temu wow 2 stars!

You cannot win nothing on Temu even if you bought stuff they cheat you out of it and it is a waste of time.

I don't like that I can't pay for the remainder on fishland and the farmland other then that it's ok

Worst customer service I've ever dealt with, it appeared to me that the entire staff has a combined IQ of about 5. Basically I got a "new member" $120 off of an order and free shipping where I only had to pay tax. Upon cashing out my order I read that I had to pay the $120 which would be refunded after order was processed. The issue I had was that I only had enough on the card to cover taxes, as none of this was stated to me prior. Now point being, the card would be declined due to ISF and I would not get the order processed. So after contacting online support and spending almost 12 hours going back and forth with several incompetent buffoons I was a little hot under the collar. Not a one of them understood anything I was telling me over and over to elaborate more when it was pretty obvious what I was saying and could elaborate no further. They insisted I place the order which would upon their receiving payment would credit the $120 back. I must have said about 40 times that the card would be declined for that amount and these imbeciles didn't understand and again asked me to elaborate further. As I said after 12 hours I was just over it and said I wanted to speak on the phone to a supervisor. Well after another agonizing hour with aforementioned supervisor asking me to elaborate further because she didn't understand what I was saying she said she would transfer me to a higher up supervisor who didn't pick up for about half an hour. After explaining situation to her...yep, you guessed it folks! Could I elaborate further? Now after almost 2 more hours with that level of stupidity I am awaiting a return from the next level up. So my whole day was wasted explaining over and over and over and over the same thing that I had already said countless hundreds of times. Don't waste your time with these dumb braindead people. Been waiting a little over an hour for the callback now and can't wait to see how it'll take for them to call and if the next level is just as stupid as the first three were.

I have ordered from Temu multiple times and have never had a problem. I love their unique products and especially their prices!