Texas Roadhouse

My Gawd! My family& I have been dining at the newest Texas Roadhouse in Florence Ky since January. There is ONE server that is rude, loud& quite honestly the filthiest mouth ever I've heard on a woman. We were sitting to where we could see the expression from the table diagonal from us. Kara(the server from hell) was heard by us& neighboring table commenting on a large table saying they looked like they were smoking crack& the insults kept coming about their children& her guess of how this family lived! My family will NOT be returning until Kara has been FIRED! The same night we overheard her in the kitchen area saying her table was over $100 and left her $7. Was she surprised? Complete lack of respect of others, cussing like a man in a bar. No class, she seemed annoyed when asked by her table for something. This profession takes confidence, patience& the willingness to please the community. This woman has none& we did try twice calling the manager to just get disconnected after 20mins! So a complaint will be sent to corporate. This establishment is great, but no room for a server such as Kara that has little to no respect and a sense of entitlement

Just ordered $100 worth of steak and food from Texas Roadhouse in Gainesville Georgia on Dawsonville Highway. They forgot to put some of our food in the TO-Go bag even though I gave a 20% tip! HOW FREAKING HARD IS IT TO PUT FOOD IN A BAG?!?!?! Too far to travel back to get the items forgotten. They have a checklist on side of the bags saying it was all there. It wasn't.
Texas Roadhouse sucks and I wasn't be back. Second time this has happened at this location!

A few friends and I decided to take a coworker of ours who was leaving to work in another state for drinks and dinner at the Walpole Texas Road House. We waited for over 40 minutes to be seated. When we were we were all squashed at a small table all 6 of us. We started our order and proceeded to start with drinks. All our Ids were checked and just one from our group was refused because of her having a foreign license, we were told she needed to have a passport so therefore she could not order any alcoholic drink ( she is not a minor) We proceeded with our evening and had to ask numerous times for them to clear our table as we did not have space for our plates. During our stay we observed that all our drink orders were confirmed through the manager and we watched her hovering over our table which made us uncomfortable. We ordered tequila and was told because it was a family establishment we could not be served. Upon inquiring at the bar we were told they did serve tequila and that we should order from our table. We ordered and the waiter again went to the manager to confirm our order. This was not good customer service as between Ashley our waiter and the manager we were treated unfairly and felt we were discriminated. There is no way I will ever go back to Texas Road House.

So Me and my family went to the Johnston location and we had the worst experience of our lives we had a severe that was so rude he snatched the plate from my niece cause my niece told the server the fries was cold their was another family that got their food before my family did then towards the end the server tried to get smart with my grandma honestly I wish i would have got the server's name because he needs to be fired I recommend not to ever go back to the Johnston location until they have a better customer service skills

Enjoyed the food but the music was insanely loud. Could not hear the waitress who had to shout. Could not hold a conversation with friends and family. Kansas City restaurant. Will not return

We were seated quickly after using the app to "check in" and were put on the wait list. We waited in the car until I was texted to come inside. Once inside, we were seated within 3 minutes.
It took a while for anyone to come around for the drink order. By the time the server arrived, we were ready to order drinks and dinner. We went to the restaurant for my mom's (84 years old) birthday dinner. The food finally came about 40 minutes later, but the burger my mom ordered was raw inside, and they forgot the fires, it was just a plate with a burger on it. The server then brought my mom a small plate of fries and we then asked for the burger to be cooked more.
We waited another hour, and they never brought the burger to the table! The server kept apologizing, but never offered to bring my mom any other food. She said the manager was too busy and overwhelmed to come talk to us, and she said she would take the burger off the bill! REALLY? We never got the food, so it better be taken off the bill. Overall, a horrible experience, and when the manager finally came over, there was little apology given.

We were there to celebrate a friend's birthday. The waiter. David was nice and attentive.

They never brought our appetizers out.

And no dessert for the birthday guy?

Food was late, when i got home was cold, missing items, funny things they told me i did not order but on my order was everything paid
This was my huge mistake
Neve ever

Experience was horrible, for a table of 6 made us wait almost 2 hours to seat us and half and hour to bring us food before deciding to leave and only pay for the drinks. When we were sent a text that our table was ready they told us to wait a few minutes to get us seated we, they made us wait 10 mins and people that were there after us were getting seated before us. We had to bring it up to the employee taking people in, three times before actually seating us at our table, after making us wait a while for our waiter we told them our order, it took more than half and hour for our food to come and people around us already had their food even the ones who came after us. We noticed a lot of racism while waiting, only white people were getting their food and drinks at a quick rate even if they had the same food we ordered. We got up and left cause everyone around us were already eating except us, called for the employee or manager to explain the situation about the waiting to get us seated and for the food and told us we didn't have to pay for any of it.

I ate at Texas Roadhouse in Burleson, Texas. They don't take into consideration that some of the customers have food allergies. I ate a steak, and about 3 a.m., I was sicker than a dog. I am allergic to shrimp. So I took the steak back to let them know what happened. I spoke to one of the managers named Anthony. Which did absolutely no good. They would not refund my money for the steak. I only took about 5 small bites from a 20 oz steak. So I asked him if they grilled their steaks and shrimp on the same grill. He hesitated for a while and then said no. Then a friend of mine went to go eat there and asked their waitress if they used the same grill for the steak and shrimp and her answer was yes. The manager didn't have to lie about it. I knew that he was lying because he hesitated to answer me when I asked him. I called the corporate office and explained my situation. She also said that they don't grill steak and shrimp on the same grill. She offered me a $15.00 gift card. When the steak cost $30.00. Which I will never use because even if I stated to the waitress that I'm extremely allergic to shrimp. I don't feel they would take precaution.

Server never smiled and never checked back on us! Steaks were small and served on a bread plate! When I asked to see the manager, he was conversing SITTING DOWN IN NEXT BOOTH. WHEN I asked if he was the Manager he replied WHAT DO YOU WANT ME TO DO ABOUT IT? Complained to Corporate and they did nothing! (STEUBENVILLE OHIO LOCATION)

Roadhouse use to be enjoyable fast service fast food good atmosphere. Now its like round em up and wait. We came in got on the list waited till some people left to sit down finally got to sit down only to be told we need to go back out in the rain to our car to wait a half hour. So we did. Then came in could not get close enough to the check in to let them know we were there. Once we did.we sat down nobody came over untill the manager came to help us the after the waitress showed up we filled her in on what the manager had already done.we got our salads pretty quick since manager put in that request. Then we waited over a half hour untill we finally ask someone to find our waitress. I watched that waitress talk to our waitress as she did some more stuff on computer went to another table that just sit down brought them water. Then litteraly ran to the kitchen came out with our food. Ask us to cut into it. The food all of it was cold as we expected it to be after that long. So we thought well just take it home and warm it up then. Manager came over we told him just want to take it home.he took the food then another 15 min went by. So ended up asking cashier how much two salads are she handed me a little baby menu and said it should be in there. Wow this place has changed wont eat there again.the waitress did say she would talk to manager before we got our bill. But by this time was tired of waiting and left $10 at register for our 2 salads

I had purchased several hundred dollars of gift cards during a "promotional" where I received a $20 promotional credit for every $100 gift card I bought. I used some of these to pay for our meal. When the server came back and gave me my receipt, it showed an overpayment. I asked the manager how I could prove I still had money left over, and she told me that they couldn't do that, and that it was just "lost". She recommended that I call the corporate customer line, which I did, and the woman I talked to, told me that there was nothing they could do and that it was my responsibility to read the fine print on the back of the card for the rules. I told her I am in my 70's and would have to get a magnifying glass to read it, and besides, just how many people read that? After spending several hundreds of dollars on gift cards, she was not open to even providing me with at least a $10 card to use to keep a faithful customer satisfied! She was very "matter of fact" about the situation and NOT friendly at all! Told me again that it was my responsibility to read everything before using them.
If this is any reflection of the company (which she is representing) it certainly doesn't bode well with me!
We also like LONGHORN STEAKHOUSE, and will start patronizing them more after my experience with her!

The girl who gave me my food in to-go was very disrespectful and was messing around while she was working. I will not be coming back her! Her name was allanah.

Kim was the best server I Have experienced after the pandemic. Very helpful and knew everything about the menu and she was very friendly. I will recommend her to be your server and enjoy your food.

We went out to the outlets to shop and decided Texas Roadhouse sounded great so we had dinner there... we had great service, the food we ordered was correct and hot. We really enjoyed our meal!

Ordered beef tips with gravy over mashed potatoes. Got beef kebab ( stick taken out) with a small tub of mashed with a table spoon of gravy on top, Very disappointed.

My hubby & I visit this place about 3 times a week. We went in Saturday 12/5 the place was empty
around 3:00pm. We wanted the bar seating but got a bar top a really big table for like 5 or 6 it was just us 2. We normally sit with Ashley at the bar & Carina but the bar was full. We never asked for that big tabletop. After we had early dinner The manager came over after we stated we would be a while and did not want to be rushed still he had the Balls to say to us that we have been at the restaurant at the for over 2 hours and that we had to leave. We visit this place about 3 times a week here they know us already. My point is my $ not enough nor as good as anyone else's. There was no lines nor people waiting like other times which is why we took our time. I worked food & beverage at the Hilton NY for many years I get this is not the Hilton but we sat by the bar for this reason not to be rushed. To have a manager avd ask us to leave when we spend so much $ in this place is ridiculous. Lesson learned I guess we won't be visiting any longer. It's really a shame they should get to know the clientele that really use to give them good reviews. If looking to get kicked out after u swallow ur food go to Texas. Enjoy ur meal.