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Texas RoadhouseReviews 508

1.8

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Texas Roadhouse Reviews Summary

The overall reputation of Texas Roadhouse is mixed, with customers frequently praising the taste of certain menu items and the attentiveness of some staff members. However, a significant number of reviews highlight persistent issues with food preparation, such as incorrect cooking levels and poor quality cuts, alongside service delays and inadequate management response to complaints. Problems with order accuracy and communication further contribute to customer dissatisfaction. While some locations demonstrate high-quality service, the inconsistency across various branches suggests a need for improved training and oversight to enhance the overall dining experience.

This summary is generated by AI, based on text from customer reviews

service
237
value
222
shipping
43
returns
43
quality
178

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Food is great!
June 30, 2023

Food is great and the staff are very nice!@SMason Branch Thanks Ate joy for serving us! They even gave us take home pandesal

Date of experience: June 29, 2023
Virginia
1 review
0 helpful votes
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Es pésimo la comida es insípida y para colmo son rasistas, resulta qie yo llegue con mi esposa y mi suegra ni siquiera nos pidieron el nombre para dejarnos en espera, solo nos dijeron qie esperábamos unos 7 mts, otras personas americanas llegaron después de nosotros necesitaban una mesa para 4 al igual que nosotros, les dijeron qie no tenían en ese momento pero después en ese mismo instante les dijeron qie si tenían un espacio para tres y los pasaron inmediatamente, luego empezaron a buscar a un tal Patric con una reserva para 3 colo no lo encontraron nos dijeron que podíamos ir nosotros, luego estando dentro del restaurante en medio de todo el lugar nos dijo la señorita que nos atendió qie no tenia mesa para 3 y qie teníamos que esperar más tiempo obviamente dejamos el lugar de inmediato, no sin antes llamar a mi abogado para comenzar una demanda por discriminación racial a lo cual el me dijo que solo ne alejara del lugar, qie el se iba a encargar de conseguir los videos con una orden judicial, y lo vamos a hacer para que respeten porque ni mi esposa ni yo somos inmigrantes ilegales en este país y aunque así fuera no tienen que tratar así a nadie menos en un país como este que ha fundado su nombre y su reconocimiento a nivel mundial por ser el país de la libertad

Date of experience: June 29, 2023
Washington
5 reviews
8 helpful votes
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During Covid Texas Roadhouse stopped offering peanuts and won't give you the bottle of country Bobs steak sauce. Now the bring you a very small condiment container of it. Oh but they leave their nasty Texas Roadhouse brand of steak sauce on the table! This is why I no longer eat there.

Date of experience: June 23, 2023
Arizona
1 review
0 helpful votes
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Bien quemado
June 20, 2023

Pido mi cómoda "well done". Y me lo dieron bien lleno de sangre de sangre todavía. Y les digo. Y me lo dieron bien pero bien quemado

Date of experience: June 20, 2023
Maryland
1 review
0 helpful votes
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Sitting here at Texas Roadhouse and have been here for over 30 minutes waiting along with many others. Tables are open all over the restaurant but many people are standing and waiting. They just called us back and I asked to be accommodated at a back booth due to my handicapped sibling having problems eating and we were in the middle of the restaurant. I was told no that they didn't have enough servers - yet there were customers on the booths right next to the booth I asked about. What a joke!

Date of experience: June 19, 2023
South Carolina
1 review
0 helpful votes
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Bad experience
June 17, 2023

Yes I had a bad experience first I was accused of switching tables which I didn't second I was served a cup with ranch on it third my baked potato had a onion in I will never return to the Spartanburg sc location

Date of experience: June 17, 2023
Illinois
3 reviews
0 helpful votes
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Joined the wait list at marion Texas road house. Check in time came and went never got the text to come in. Wasted an hour at this pos restaurant will never go back.

Date of experience: June 17, 2023
Alabama
1 review
0 helpful votes
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We are fairly new to the Huntsville AL area and visited the Jeff Road location. It was our first time at a Texas Roadhouse, and they did not disappoint. We were a party of six and most of us had the steak, but also a burger and ribs. The steaks were spot on and cooked perfectly as ordered. I've always said the waitress is the key to a pleasant visit. It starts with them and ends with them. Kayla, our server was OUTSTANDING, very patient, explained things well, kept our drinks full and our table cleared. Not pushy and very professional. We will definitely be back and most definitely will request Kayla as our server.

Date of experience: June 15, 2023
Missouri
1 review
0 helpful votes
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Nearly 2 hours
June 13, 2023

My wife and granddaughter were at the Wentzville Texas Roadhouse. It was nearly over and an hour and still didn't get our food. One manager came by and asked how our service and food was. I told him it's been over and hour and a half and we just got our food. He laughed and said I hope it's better next time. The restaurant wasn't busy the waitress said the cook lost the food Ticket.

Date of experience: June 13, 2023
Oman
1 review
0 helpful votes
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Delicious food, great service.
Special thanks to Mr Suman, excellent service with good smile. Definitely will come back.

Date of experience: June 9, 2023
Oklahoma
1 review
0 helpful votes
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Husband is upset they no longer offer the Shiner Bock draft beer. He said he mainly went there for that

Date of experience: June 4, 2023
Ohio
84 reviews
38 helpful votes
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Tasty!
June 6, 2023

Very good food & great atmosphere. The staff is very friendly and welcoming. The food is always made fresh and prepared to order.

The Prime Rib is spectacular and tasty. The buns melt in your mouth! Never an issue or problem here.

5 ***** as always.

Date of experience: June 4, 2023
Pennsylvania
1 review
0 helpful votes
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We always get TR. But Wow this time my mr was so overdone. We always get it to go and still always tip them. And really love there steaks but so disappointed this time.

Date of experience: May 28, 2023
Oklahoma
1 review
3 helpful votes
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Title: Excellent Online Ordering Experience and Mouthwatering Food at Texas Roadhouse!

Rating: (5/5)

I recently had the pleasure of ordering from Texas Roadhouse using their online ordering system, and I must say, it was a delightful experience from start to finish. Not only was the process seamless and convenient, but the food itself was absolutely perfect, warm, and delicious. Texas Roadhouse has truly set the bar high for online food ordering!

Placing my order online was a breeze. The website was user-friendly, with clear menus, enticing food descriptions, and mouthwatering images that made my decision-making process even more enjoyable. Navigating through the options and selecting my desired items was quick and efficient. The variety of choices was impressive, catering to a range of tastes and preferences.

Upon arrival at Texas Roadhouse to pick up my order, I was greeted by friendly staff members who promptly attended to me. The pickup process was well-organized, ensuring minimal waiting time. The staff adhered to all safety protocols, creating a safe and comfortable environment. I appreciated their attention to detail and commitment to customer satisfaction.

Now, let's talk about the food itself. As soon as I opened the containers, a tantalizing aroma wafted through the air, building anticipation for the first bite. I was delighted to find that every item was perfectly cooked, maintaining its warmth during transit. The flavors were exceptional, reflecting the Texas Roadhouse's commitment to quality ingredients and skilled preparation. Each bite was a burst of deliciousness that left me craving for more.

I had the pleasure of sampling their renowned hand-cut steaks, and they were cooked to perfection, tender and juicy. The sides I chose, such as the loaded baked potato and seasoned vegetables, complemented the main dishes impeccably. The portion sizes were generous, ensuring that I was fully satisfied.

What impressed me the most about Texas Roadhouse was the attention they paid to the small details. The packaging was sturdy and well-sealed, ensuring that the food arrived intact and without any spillage. The condiments, utensils, and napkins were all provided, making the whole experience hassle-free.

In conclusion, my experience with Texas Roadhouse's online ordering system was outstanding. The convenience, efficiency, and warm, delicious food surpassed my expectations. I highly recommend giving their online ordering a try. Whether you're a fan of their mouthwatering steaks, finger-licking ribs, or delectable sides, Texas Roadhouse will leave you completely satisfied. This is definitely a place that I'll be ordering from again in the future!

Date of experience: May 27, 2023
Texas
1 review
0 helpful votes
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Don't waste your money on the Friendswood, TX location. Just about everything was a waste. The steak (AT $32.00) was unable to be chewed and couldn't eat it. The salad order was wrong and missing items. I guess they love takeout orders so they don't have reason for this. Go get a steak at Walmart and grill it yourself. You will get a better meal than this place could ever offer.

Date of experience: May 26, 2023
Pennsylvania
1 review
0 helpful votes
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BAD SERVICE
May 22, 2023

I like the food here.
But the service at east Stroudsburg location.

Has hit a new low

Bad service with no apology

Date of experience: May 22, 2023
California
1 review
0 helpful votes
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As a party 12 we were seated within a 1/2 hour of our arrival. Drinks taken and delivered - orders taken and it goes down hill from here…15 minutes or so 1 bowl chili delivered 10 minutes later 2 salads delivered. About 20 minutes later 7 meals delivered 10 minutes later 1 meal delivered. The rest of us (5) waited for 15 plus minutes. 4 meals delivered 1 was wrong. All Potatoes ordered were cold as well as the vegetables. My steak I told them to cancel as everyone was finished eating and I just just ate the potato. Very disappointed. Never asked if it was a special occasion as we carried presents and Bundt cakes. So my granddaughters special was very disappointing.

Date of experience: May 20, 2023
California
1 review
0 helpful votes
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Awful service
May 20, 2023

We waited about an hour for the table but the worst thing was on the food food,wait over an hour,horrible service

Date of experience: May 20, 2023
Pennsylvania
1 review
0 helpful votes
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Called ahead told wait would be 45min turned into 1 1/2 hrs seated 8 in a booth for 6 ordered food took over 1 hr to get food,it was cold bake potato was not hot enough to melt butter every steak was over cooked and cold and management was nasty waitress was great (Carrie)she was upset that this was happening to us texas roadhouse thinks that $60 is a good compensation for all we went through very sad long horn steak house would do better than this thats where I go to now

Date of experience: May 19, 2023
Illinois
1 review
1 helpful vote
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They're blooming onion
May 18, 2023

We love their steaks couldn't ask for a better one not sure why they have five or six of their white stuff standing up around the check and dust doing nothing but standing there but that's not my business I guess we go three or four times a month the last two times the onion was raw and it really breaks my heart because we love their onions but I will not pay $10 for another one

Date of experience: May 18, 2023