The RealReal

Beware! As a Real Real consignor, I have had issues with:
Items lost, damaged when they were sent in perfect condition & very well packed, commission structure changed after my items were sent, received items taking over a month to be listed for sale, sold items showing in pending status for 2 months & no commission paid out and multiple account representatives that keep rotating without following through on resolving open issues, inconsistencies on pricing & item misrepresentation. They are overwhelmed & understaffed.

I bought several times here.
This site s clothes r really suck.
It is such a dusty waste of trash.
I have never seen such feedback as the late customer center.
If I can give 0 points, I would like to.

Notified the the website of shoes that were fake, a color that has never been made by the brand, still not taken down. People should probably be really careful when shopping here as they seem to be uneducated about some products.

This site is one of the biggest second-hand luxury e-commerce sites in America, they have a huge selection of luxury goods. But if you try to consign with them and sell your stuff, they take your stuff, take photos, create the listings, and will post incorrect details about your products, creating poor sales for you. It's absolutely shameful how poor their product detail entry is, it seems like every single product page has one or more errors.

Items are too expensive for what they are, are described inaccurately (ie long sleeve tee, instead of sweatshirt, etc). Not enough items on the site compared to other sites such as posh or Grailed, and there's no opportunity to negotiate price.

Please stop using UPS! If I have to pay for shipping I would rather use Fedex or at least be able to choose for myself. UPS is the worst-terribly unreliable to the point where I cringe when I see that a purchase I made is being sent through them. Lost packages, bogus delivery notifications and endless package delays even in perfect weather. Please dump them. They suck! Honestly that's the only issue I have. Your company sends out the packages quickly but thanks to UPS it takes forever to get them anyway. Sigh what a waste.

First consignment. Last consignment. Never again. The real real is probably not a bad place to buy but DEFINITELY the worst place to sell your designer clothes. Remember! You get only 30% of the sale. LOL. Wow. My advice to you: DON'T. JUST DONT'T.
Ah yeah. Almost forgot. Once you click that "consign" button - they will be hunting you down! Everyday! Phone calls and text messages to make you do it!

The Real Real is a fraudulent business. They lost a whole box from my consignment, 31 items. Their agent tried to track it down, I have emails where he admits they lost it. Thousands of dollars worth of stuff.

And guess what? They've been blowing me off for weeks, no reimbursement, nothing.

I'm retaining an attorney to get something back, but be warned.

This is a fraudulent business, they steal from the consigners and do not even try to make things right.

I purchased a bag that was a final sale item but there was a major defect that wasn't disclosed in the description or photos. There is writing on the lining of the bag in black magic marker that ruins the purchase for me. It's been 6 days since I emailed customer service with my order number and photos showing the damages, but there hasn't been any response other than an auto generated 'we received your email' message. It was my first time shopping with TheRealReal and I'm very disappointed in this purchase and this company. Really upset about losing several hundred dollars.

I have been shopping at The Real Real for the past five years. I do like the site as you can find some great bargains there. However, at times, items arrive in a very worn state, which is not mentioned in the description of the item - so you immediately lose $24 (to and from) on shipping, sending the article of clothing back. And their customer service could definitely be improved. For instance, customer service emails sometimes remain simply unanswered.

They lost my item that I was consigning with them and have been giving me the runaround and have not reimbursed me for it. It was an expensive piece of jewelry. Stay away from this company, very unprofessional and terrible service.

I purchased a "Tiffany" "sterling silver" necklace from the "Real Real". After receipt, I immediately expressed my concerns about the markings and construction, as I own many authentic items purchased directly from Tiffany. I know what to look for. I was assured it was "authentic". Turned black with all crappy coating rubbed off after 1.5 years. Beware of this bs seller.

So this last order I bought two pairs of Tom Ford sunglasses and both Again were filthy. Finger prints, smudge marks, just horrible way to send something to someone. I'm not sure after buying 3 pairs of sun glasses that I'd recommend buying them here. I might say stick to clothing at this point.

I know I wrote a negative review about this company a few days ago but I'm happy to say that the matter has been quickly resolved. Customer service responded in less than 24 hours about the delay of my parcel and they offered to reimburse my shipping fees as a token of apology. Also, I have received the other items after 2 days from the first shipment. Thank you, TheRealReal.

The real real now charges $11.99 for EACH item you return, even if you send them in the same box. Of course they don't disclose this anywhere when you make the purchase. They are trying to discourage their main value proposition, the fact that you can make returns, at all cost. Oh, and did I mention they also don't cover return shipping? In addition to that, their customer service is horrific. Good luck if you get a response within 3 days. Will never shop there at all. With I could give negative stars.

The product keywords, descriptions and measurements are often inaccurate. I know that I save money buying items on this site, but I also waste money on return shipping and items that are poorly described and can't be returned (final sale items), and there is no one to contact if you run into an issue. I'm also not really a fan of selling items on this site. I get better service and more $ for my stuff at my local consignment store. That being said, I will 100% keep buying stuff on this site, and then being somewhat annoyed about it, because they have a nice selection of items at prices I can often afford.

I have shipped for many years and always found experience pleasant! From selection of brand names to reasonably priced items. One thing I would like to see is inside of a coat. But besides that-excellent!

I have ordered a few items and each order was very satisfactory. There were no shipping delays. The items arrived in pristine condition. They included really nice reusable bags and authentication info alongside the receipt.

Bought dresses for a wedding. Each was described exactly. Returned one due to not fitting and received emails when they received the return and then when credit was issued. Items were packed well and shipped very fast. Met all my expectations. Will shop there again.

This time I bought several pairs of pants. Being that in my other purchases there has been no problem with the sizing I thought I would go for the pants. And of the two I got for me 1 was really off, and sadly it was too small. And the shoes are beautiful but also it said they were 3.75 high and are a little bit higher. I was able to wear them for a few hours. But anyway I will keep buying from this site Just be careful with reading descriptions. And the real real it would be wonderful if you had a live chat or somewhere to post questions about items

A bit weary at first. I honestly Thought I was going to receive my item not as described. I've never bought anything used before. However, the item looked brand new when I got it in the mail. It also came with a cute little bag. Am definitely buying again.

Always lurking 1st time buying. Was on the fence on purchasing something on here considering there are other sites to purchase preloved items. Decided to bite the bullet and purchase something I've been wanting. Item came as described, if not better than anticipated. I do feel that for the price you're paying... shipping should be free. Experience was seamless and fairly fast... within a week and a half I received my item.

I placed an order with this company for something in the home department. At checkout it said the shipping was free. When I clicked order my item had gone up by $520. Apparently they don't calculate shipping until after you have agreed to pay for it. I immediately called (within 5 minutes) and was told it was already processing?! I have emailed two more times and receive no response. As soon as this is resolved I will close my account and never shop here again. I have never heard of charging $520 for shipping and not notifying the customer first. Completely ridiculous.