The RealReal

Purchased two items, which were shipped separately but arrived at the same time. This was great as I didn't have to pay any extra duties/customs which happens a lot when shipping to Canada. Shipping was very quick and items were exactly as described. Will be ordering from here again! (: would recommend

Shipping and tracking is fast and prompt. I find the descriptions to be inaccurate or misleading on a few items. One had the wrong fabric content although it had a fabric label. An item marked excellent had a hole in the sleeve, not visible on any photos, another item ranked excellent turned out to have significant fading. I believe these are due more to carelessness and hurried processing rather than attempts to con customers. I a happy with most of my purchases.

I have purchased numerous fragile items from the real real over the last year and a half and every time they missed a chip or a crack or packed a porcelain service like a 5 year old, I'd foolishly think to my sleeve that they'd eventually get things in order.

Not only have they gotten worse at describing conditions and packing fragile items, they have gotten far more stingy with their partial refunds. This is highly troubling as a customer, as the last thing I want to do is spend my precious time packing items up carefully for a return when they are the ones that messed up. For a client that has spent nearly $100,000 with them, it makes zero business sense. I'm fed up.

Ordered a Tiffany & Co watch and it delivered within 2 business days.
The watch was in a better condition than as shown, and it's the most adorable thing ever!
Whereas Tiffany watches normally cost at least $3000, I paid $225 for mine at TheRealReal.
That being said, I've seen mixed reviews and a lot of skepticism among other customers.
My mom purchased a Mulberry purse and paid more for it to be delivered within a quicker time period.
However, it arrived two days later and she was disappointed with its condition.
Both the watch and the purse are authentic.

I've made several purchases from therealreal.com and have been satisfied with the items when I received them. It's great to add quality pieces to one's wardrobe without breaking the bank.
My last purchase was NOT the best experience because 2 of the items were not sized properly. One was marked Small when it should've been Small petite, and the other is listed as Medium but is more like a Large. Now I have no use for them.

I love The Real Real but shipping could improve. Having the option to pick up your package at a ups location would be more aligned with company's sustainability efforts and would help customers who live in cities where package theft is a problem.

I like getting an automated response of how long it would take forever someone to contact me. I really appreciate receiving a quick response back from an actual person within the time frame. This really puts me at ease and everything was resolved.

I've ordered about five things, and so far all my orders have arrived just as described and an even better condition than usually described. Which is great because a lot of other resale sites I've used have been the opposite. I will keep using the real real!

If you want fast customer service and service without any run around this isn't for you. It also takes awhile to receive your credits or commissions but if you're not in a rush it's okay. They have said things I've sent are not authentic when they are and they're descriptions have been inaccurate on items I have purchased. It should probably be a two or three star but I feel bad doing that so I'm putting a four star for courtesy because I hope they learn that. Courtesy.

They assign you a concierge, who meets with you and seems lovely and tells you everything takes 2 to 3 weeks. I handover about $20,000 in merchandise to her, and now almost 7 weeks later, most of the material still has not appeared on the website. They sold a pair of shoes, brand new, that retails for $545 and had clearly never been worn, for $125. My take of that was $50. Not impressed

Sold items on The Realreal since 2018 and was overall satisfied until 2022 when Consignor services, pricing, and condition evaluation's became very very inconsistent. Communication this year on my new listings is completely nonexistent and the pricing is terrible! Here's an example of my Gucci loafers in very good condition, listed as good condition and priced way too low. Of course they sold immediately, the first day. There is no longer anyone to talk to if you have an issue with your consignment items. It's all texting to a bot and is very time consuming. And Consignor specialist finally emailed me back after several days and its been too little too late. This is definitely the last consignment I'm doing. I'm asking for a few items to be returned to me.

I've purchased several pieces and consigned with them as well. Always a great experience. Communication, ease of use, quality and professional all come to mind whe I thin of Real Real. Highly recommend!

I have purchased many many items and they arrive on a timely basis and are as described... returns are easy... although they do take longer to process your return than some of the other sites... communication is good as on 3 occasions my purchases were no longer available however I was notified right away

Clothes are described very accurately on the website and I have always received what I have read in the descriptions. Shipping has always been very fast. Consignment is extremely simplified, friendly and fast. Orders for consignment and also buying are processed same day or next day. I've never had any delays with both. Customer Service had to correct the description of couple of consigned items and that was done immediately after I emailed them about the mistakes. Best site to shop!

I had consignment sales June and as of late August I have not been paid in spite of a half dozen calls to customer service. Every time I am told that I will see the funds transferred to my bank within 7-10 business days. Not true. Still no payment of almost a thousand dollars.

Ordered a few designer jeans and a top. Label was cut out in one of the jeans, descriptions and colors were way off... TERRIBLE quality... NO returns...
Customer service impossible to get hold of. I only wonder what happen if someone would spend big dollars for their watches and jewelry.
STAY AWAY...

She was kind patient knowledgeable and friendly made my experience very easy and enjoyable. She was much better than the people I have dealt with in the past. I have no idea what else you want me to say this 100 word thing is really annoying deters me from wanting to do a review

My account was botched from the get go. I've been waiting for some very expensive watches to be returned to me and NOTHING is happening. No response. I receive a "as soon as possible" text back.
I was initially told 2-4 weeks to get returned, then 30 days, now today I'm told 2-6 weeks.

Please don't deal with the real real. Customer Service seem to be run by 5 year olds that don't have a clue of what "Good Customer Service" is. They have had my diamond necklace for almost a month and I haven't seen it
Listed on the website yet. I have called six times and each time they say it will be listed today. I just hope I can get it back at this point.
Not trustworthy!

Items arrived beautifully packaged and in pristine condition.

If I have any criticism, it's that there isn't an ability to ask questions and darker blues and greens are not photographed in lighting that makes their true shades discernible

I was disappointed and dissatisfied with the level of service and curt responses to my inquiry regarding why an item supposedly discounted at 20% was not calculating correctly. It's simple math, but seems totally incomprehensible to the agent.

Recently, I have been experiencing issues where items are showing available for purchase, but when I click on them, they're already sold. It can be very frustrating especially when it's an item you would have loved to purchase.

Everything I have experienced with the real real, customer service regarding questions about my order, shipping, customs and delivery, the website is very straight forward, however I did not receive some product verification certificates with my last purchase. I bought three items and only received one document for one of the bracelets. Otherwise I enjoy continuing to shop here! I love recycling materials!