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The RealReal has a rating of 2.4 stars from 5,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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Thought, I'm very satisfied of the fast shipping, and good deals offers by the company,, I'm not feeling the same when it comes to the returns. It seems like not just the returning fee, around $16, is deducted but also the percentage that was given when I purchased them. Other than that, I'm happy being TRR customer.
Awful company for consignors. They take advantage by pricing the items very low and almost immediately discounting them. Instead of the RealReal getting a commission as mediators, they give a commission to the seller. When I saw how much they discounted (and immediately sold) my item, I asked them to return the rest. They charge $15 per item to return them. Additionally, they keep $10 off the monthly check as a "check by mail fee". Their model is not working and the customers are punished for it. Stay away!
Great selection and prices. So easy to order, and return if necessary. Super helpful and friendly customer service.
Date of experience: August 17, 2020
Very satisfied with my purchase and delivery', and my things were exactly how it looks on the website
Date of experience: February 9, 2021
Very satisfied with all the items i commissioned. Always checking the app for new upcoming sales and items.
Date of experience: June 20, 2020
Great service, high quality items. Good customer service. Some items need a better size comparison in the photos.
Date of experience: March 13, 2021
Attempted to chat twice. Was asked to leave my question and email twice. Neither one received a response.
* The RealReal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 11, 2021
Selling is easy and the items I've purchased have come well presented. I love everything I have bought
Date of experience: November 4, 2021
I bought something over 11 days ago and it hasn't shipped. I inquired about it multiple times and haven't heard a response.
Date of experience: May 1, 2021
Best experience in a pleasure to be able to make purchase from the site love the item I am a returning customer
Date of experience: January 3, 2022
My order was delayed so I asked for added time in my return. The person was so helpful and quick to address!
Date of experience: March 9, 2021
Loved every item, great shipping. Descriptions in the website are great and I felt like I knew exactly what I was buying.
Date of experience: May 4, 2021
Product was awesome and price was even better, arrived on time and packaged well... Would definitely always shop with the real real
Date of experience: February 5, 2020
Purchased a few things from the Real Real now, always had a great experience with them. Items always as stated in description.
Date of experience: November 30, 2020
Shipping is fast and sometimes slow. But I'm sure they use the shipping service to assure shipping makes it to its designation
Date of experience: August 13, 2015
I love the site. They need to improve on their measurements. Also the prices on some items are a bit to high
Date of experience: February 24, 2021
I have found my new way to shop. I find everything I like for the lowest amount I can spend.
Really great!
Date of experience: November 28, 2019
I wanted sleeveless, loose fitting summer tops. The Real Real had a couple I liked very much, and the price was amazing
Date of experience: October 5, 2020
Item was as pictured & described. Love the bag. Very happy with item & condition. Expedited shipping to have for the weekend.
Date of experience: February 1, 2022
Everything I ordered was just as it was described, all in great condition! I love getting my packages from The Real Real!
Date of experience: August 2, 2021
Hi Ashley, we're so happy to hear you loved everything. Can't wait to shop with you again soon!
A top I just bought was described as very good condition, and when I got it, it had stains all over it.
Date of experience: March 8, 2021
Excellent customer service and follow up. Very polite. She provided a follow up call in a timely manner which I wasnt expecting
Date of experience: October 5, 2018
The price was good and the shipping to Switzerland very fast! My new boots are I'm very good condition.
Thank you :)
Date of experience: June 3, 2020
Very quick response to my emails concerning item to sell. The best place to buy and sell your designer valuables! Highly recommend!
Date of experience: November 1, 2021
RE: CHAT... ANSWER CAN'T BE LEAVE YOUR EMAIL, WE ARE BUSY AND WILL GET BACK TO YOU. BECAUSE YOU DON'T GET BACK THROUGH EMAIL. THE POINT OF CHAT IS TO WAIT AND HAVE SOMEONE RESPOND TO YOUR QUESTIONS.
Date of experience: February 23, 2021
Real real is the best place to shop for pre loved items. I've been shopping and dealing with them for many years now and they don't dissappoint.
Date of experience: February 12, 2020
Hello Sonia,
Thank you very much for sharing your feedback.
We sincerely appreciate hearing from one of our longtime, loyal customers/consignors, especially when it comes to the positive experiences they've had with us at The RealReal.
Please reach out to us if there is any other issue we can assist you with.
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
We appreciate your sharing your TRR experience with us, Teri.