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The RealReal has a rating of 2.4 stars from 5,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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Thought, I'm very satisfied of the fast shipping, and good deals offers by the company,, I'm not feeling the same when it comes to the returns. It seems like not just the returning fee, around $16, is deducted but also the percentage that was given when I purchased them. Other than that, I'm happy being TRR customer.
Awful company for consignors. They take advantage by pricing the items very low and almost immediately discounting them. Instead of the RealReal getting a commission as mediators, they give a commission to the seller. When I saw how much they discounted (and immediately sold) my item, I asked them to return the rest. They charge $15 per item to return them. Additionally, they keep $10 off the monthly check as a "check by mail fee". Their model is not working and the customers are punished for it. Stay away!
They sent my discount code to the wrong email asdress(they told me they did) but said there was nothing they could do to rectify it. So unfair.
Date of experience: April 17, 2021
I love my Diane von furstenburg silk wrap dress. It is an impeccable shape and fits well. It Shipped quickly., and the site is easy to navigate
Date of experience: January 29, 2021
They have sent back things in perfect condition and kept things in less than perfect condition... no rhyme or reason for the choices made... strange
Date of experience: May 4, 2021
I was given a first time order credit of $25, I found a great product that was in great condition. Would definitely recommend this website.
Date of experience: February 7, 2020
Late shipment. I bought some boots on February 11 for a trip on February 20, I returned from my trip and I still have not received them -_-
Date of experience: February 22, 2021
I have made 4 to 5 purchases and my items are quickly delivered. Anytime I have a question I get a quick response as well.
Date of experience: May 18, 2020
First to call you to get your consignment. Last to help after it leaves your home. Consign locally! The real real is unreal … stay away
Tip for consumers:
Consign locally if you can
Date of experience: October 1, 2022
Great site, good variety and good pricing. Their quality control is good and the items are well packaged. Shipping is a little too costly though.
Date of experience: November 29, 2019
Thank you for the follow up. I liked the fact that I received a call back and that I was offered to be reimbursed for my shipment charges
Date of experience: April 2, 2018
After my review went up, a rep from the real real contacted me and apologized for the issue and has fixed the problem, thank you
Date of experience: May 21, 2017
I consigned a Chanel bag with them, they ripped me off, sold it at one price and sent me a check for a price much lower than erases the entire bag sale off my account as if I wouldn't know the sale was ever made, I took pictures of everything so I had the proof when the bag was sold and for what price and commission rate, talked to customer support on the phone and they guaranteed I would get what I have proof off but when I email them to see why this issue hasn't been resolved yet the ignored me, 3 different reps I talked and they just ignored me but had no problem taking to me when they wanted me to consign more items.
* The RealReal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2017
She was so helpful and pleasant to work with. This is my first interaction with The Real Real, and what a great impression she made.
Date of experience: July 14, 2018
Hello Kacy,
Thank you for sharing your feedback!
We look forward to working with you in the future!
I never did get a hold of a live person to resolve my issue after waiting on hold a total of more than 20 minutes.
Date of experience: February 21, 2021
Got a great authentic deal! I know bay and local sell fake sus products.
I feel safe here. Goods are authentic all the time and a great bargain!
Date of experience: September 1, 2021
I have received a good service and I received an authentic product as described to me. I am happy to order from your site again!
Date of experience: November 2, 2020
One of my purchases was cancelled without me being notified and if I hadn't written I would not know what was happening.
Date of experience: May 1, 2021
Great variety of items and great prices, shipped on time and I love that you know the designer items are real.
Date of experience: May 19, 2020
They are letting their secondary business interfere with their primary business. I am not the Only one of their disappointed Fans.
Date of experience: July 4, 2021
I'm always surprised at how quickly i get the items in the UK and the variety on the site is amazing!
Date of experience: February 22, 2021
Your processing of orders and deliveries is timely and excellent. There is no fuss when I've had to return my orders.
Date of experience: October 1, 2021
Hi Shila, thanks for sharing your experience with us. Can't wait to shop with you again soon!
I have purchased and sold on Real Real. Great to deal with. Impeccable standards on vetting products for sale and incoming.
Date of experience: May 18, 2020
I truly love everything about this site is wonderful. The customer service is truly awesome! I will be making more purchases.
Date of experience: February 18, 2018
The items I have received are precisely as described and beautifully packaged. I have recommended your site to everyone I know.
Date of experience: November 27, 2019
No one knew where part of my order was. But
Finally one of your employees located it
And had it delivered!
Date of experience: February 25, 2021
Everything was absolute perfection. From seeing the item through purchasing to receiving and seeing it in person, everything was spot on.
Date of experience: October 4, 2021
We're so happy to hear your enjoyed your experience with us, Susan. See you again soon!
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hello James,
Thank you very much for your feedback.
We are happy to hear you were able to find a wonderful piece on our site to use the $25 New Member Site Credit on.
Please let us know if you need assistance with anything else.