The RealReal

Purchasing and consigning is effortless with high class customer service to match there high class merchandise... period...!

Great customer service helping me with my first real real purchase. Helpful and very friendly and personable. Like a real real person... Thank you!

Worth exploring - and worth every penny. Not a bad purchase yet. Reliable and fast - with excellent selection.

I purchased Gucci sunglasses... everything was perfect! Perfect condition, very fast shipping. I could not be happier.

Excellent service in this online store, excellent customer service, a huge selection of high-quality and stylish clothes

I bought adidas sneakers, thought they were women's but they were men's, not on the site. I had to return them. Not really fair

My order was missing and the team at the Real Real locates my item and delivered it within 2 days
Great job! Thank you

Per The Real Real's policy, if you request your item to be returned to you, they are required to unlist the item and send it back to you if it has not yet been sold. On May 21st, 2021, I was feeling sentimental about a bag that I had listed but had not yet been sold. A Real Real service Rep had given me email confirmation that my Chanel bag was unlisted and I would receive tracking info it is being shipped back to me shortly.

To my very unpleasant surprise, on June 9th I received an email that the same bag that should have been on it's way to me had been sold to another customer! When I frantically called customer service, I was given the run around that they made a mistake and never unlisted my bag. To try and make amends I was promised 100% commission when all I wanted was my bag back. After several weeks, they never updated the commission rate and are now saying we will only give you 85%.

I actually only want my bag back and this whole situation is completely unacceptable. They have kept me in limbo for 3 or 4 weeks and I have to chase and call and email, stay on hold for hours. My calls gets dropped and I'm repeating myself over and over again... It's extremely frustrating and all the while, the mistake was on their part.

This has been the most traumatic online retail experience I have ever experienced--such an extreme disregard for customers. The Real Real pays no attention to customer service ticket turnaround time and the consignor department is unorganized with and all around lack of professionalism. You may as well do all the work yourself and post on poshmark.

I am not one to sit and write online reviews as I have young children and many responsibilities. I wholeheartedly DO NOT recommend this website for any purpose! It's just not worth the lack of care and accountability.

I feel as though shipping could be faster. I also feel that items that are purchased could come with some sort of authentication certificate.

The jumpsuit arrived with a button missing, the glasses had marks all over the lenses. Not impressed

I have shopped several luxury resale sites as well as stores, but The RealReal is one of my very favorites!

After reading many negative reviews, I was so struggle if I should send my coats for consigning. Finally I decided to give it a try and I made a good decision. They processed my stuffs for selling in 1 week. After a week or two, 2 of my coats were sold. I was surprised that they sold my coats that fast. I knew if I sell my coats at Ebay, I would not sell them quickly in great prices. Though they charged me 40% commission, I didn't do anything but just sit and wait. And they do the rest.

Updated note: All four of my coats were sold in a month. My first check was received and the second check is followed. I have no horrible experiences with The Real Real like what other consignors did. I believe that the reasons why many consignors have bad experiences are because they DON'T READ the consignment terms before sending their stuffs to The Real Real. Let me point them out...

1. Some people complained therealreal hold their stuffs for a long time and doesn't list them for selling and then mail them back to them. (The truth is therealreal has a list where you can see what brands of stuffs they want, so don't send them stuffs unwanted.)

2. Some people complained they have sold the stuffs, but don't send them a check (The truth is therealreal issues payment for Commissions on the 15th day of every month, if your items are sold on 16th, you are expected to receive the payment in a month.)

3. Some people complained therealreal sets the price too low while their designer stuffs are brand new with tags. (The truth is you might think your designer bag worth $800, but that's your own thought. It's all about marketing demand. Don't expect you buy a handbag $1000, have it sat in your closet for ages brand new, and then can sell it out $800. Fashion stuffs depreciate quite that dramatically)

4. Some people complained therealreal rips them off by sending them 45% of commission payment instead of 60%. (The truth is therealreal sometimes puts the items on promotion in order to attract more buyers. Let say if there is 15% off for buyers and your stuffs are sold in the promotion periods, your commission will be 60% - 15% = 45%. So be prepared and don't expect you will get 60% commission at the end.)

I keep finding the most beautiful pieces on TRR, and with such fabulous quality designer lines at such reasonable prices!

Like that it provides an easy platform for consignment. I've sent my items to them, it was easy to track activities. I've never bought anything on there so I can't comment on the buyers' side. However I'm deleting my account at the realreal permanently because of their poor customer service. Not only did they give me wrong information, miscommunicate internally, and gave me attitude on the phone, they never solved my problem after many email back and forth and phone calls. (not receiving my commission, which is, one could argue the single biggest issue an consignor could have). For a company that relies on consignors to provide their inventory, I'd say this is a miss as a business. Having raised $170 M in total, investors clearly have faith in it. Competitions are already popping up (ThredUp is launching Luxe). The business model doesn't have anything unique to it. In this day and age it's the customer experience that distinguishes good and bad. I will not be a consignor at the realreal, and will not recommend any friends to be.

Update: on the day I wrote this review, the realreal contacted me and sent a check the same day. I appreciate that it was resolved with urgency. However, it should not have taken a negative review online to have it resolved. There could be many reasons why things didn't work as expected. But it is not a customer's responsibility to figure it out. The customer service did not resolve with urgency, did not care if the info was accurate, and the last call I had I received some bad attitude. That, unfortunately is not a business I want to work with. I'd be concerned that if anything were to go wrong again I'd have to deal with the customer service. You are a dealer in the luxury business, figure out how to have luxury customer service. Read a case study or two on Nordstrom, you might learn something about how to have lasting success in the retail world.

There was a bit of a wait to speak to a customer service rep, but she was super-helpful and generously reinstated a coupon I missed by a few hours!

I found the best deal of Gucci shoes. So in love with the shoes I order! I also got 3 purses one Gucci and 2 LV super in love. Thank you

I've sold some items on the real real. Every time I log on I have to "verify" my account. I still don't have my money for my sales. It's been months.

All items come right on time, all my items are very high good quality no lie, and for a very good price. Love the Real real

I still don't have my packages. I wrote the Real Real and never heard back. I've never been refunded either.

I have enjoyed TRR for several years as a buyer. I love having access to a few designers in price which I could never afford at original sale price. I have liked that I can return items in most cases if they do not fit or do not suit me. I have found recently about 60% of the items nice to very nice, and about 40% are not really worth keeping...outside of my own errors in choosing. I question the standard set for how to measure pieces and the quality control checks before initial sales more recently. Measurements given on pieces do not always match what the item presents in reality. I was more impressed with quality some years ago. In the last year, I have received a few lovely items, but with moth holes, for example. I received an item I never ordered one time. As a seller, I am probably not going to try to use them much more. The first time I sent back items I had purchased from them and never worn, items which had to be reconsigned rather than returned for a refund, 2 of the 6 items were refused due to 'a hole' in one, and 'a stain in lining' in the other. I found that very disturbing, being that I had never worn the items and I had left them packed in their original bags/boxes until shipping back. Clearly the items were sold to me with the issue and I had not seen it; but when I went to have them resold, the item was suddenly deemed unable to be sold. I spent 1.5 hours trying to get back a little money on one of those items, and it was like pulling teeth to be understood by the online chat people. So, choose carefully, check that you can return for full refund, then purchase. Resale is not the best.

Great deals and reasonable prices! I usually shop items on sale, and some items are not as good,,but there are also good deals.

Got a beautiful David Yurman gently used ring at a Great price! Easy to purchase, arrived quickly, great value. So easy to shop the Real real!

I love the Real Real; green and affordable. What's not to like? Also SAFE way to shop during the pandemic.