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The RealReal has a rating of 2.4 stars from 5,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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Thought, I'm very satisfied of the fast shipping, and good deals offers by the company,, I'm not feeling the same when it comes to the returns. It seems like not just the returning fee, around $16, is deducted but also the percentage that was given when I purchased them. Other than that, I'm happy being TRR customer.
Awful company for consignors. They take advantage by pricing the items very low and almost immediately discounting them. Instead of the RealReal getting a commission as mediators, they give a commission to the seller. When I saw how much they discounted (and immediately sold) my item, I asked them to return the rest. They charge $15 per item to return them. Additionally, they keep $10 off the monthly check as a "check by mail fee". Their model is not working and the customers are punished for it. Stay away!
I had a problem with a delivery. Which was the
Delivery service not the store's problem.
They went beyond to help me resolve my problem
Date of experience: October 1, 2021
We're so happy our team was able to help, Debbie. Thank you for sharing your experience with us.
The product was in perfect condition, arrived the time i was expecting it. The payment was safe and smooth. I will buy new things soon!
Date of experience: September 8, 2020
The skirt was pretty but the jacket was different from the picture so next time I want a more detailed picture please.
Date of experience: November 26, 2019
The deliveries are quick and nice packed. I like to see all the nice fashion pieces that Real Real have to offer.
Date of experience: February 25, 2021
Love everything I have bought with the real real and have had a great experience with selling my things.
Date of experience: May 22, 2020
She is a very kind and warm person. I enjoy working with her. Her wellness checks with me are warm and thoughtful.
Date of experience: May 18, 2020
Everything is always is great condition and looks exactly like the pictures. Always get what I'm expecting to get
Date of experience: January 14, 2021
Fast shipping, great quality items, and the condition of the items were true to their descriptions on the website.
Date of experience: April 17, 2021
Everything about this site is awesome! Love the products, return service is excellent. Everything is just awesome! I look at it everyday!
Date of experience: January 21, 2020
Hello,
Thank you for sharing your feedback.
We greatly appreciate you taking the time to share your positive experience with us at The RealReal.
If you need further assistance, please let us know.
Made me promises and made me stay on the line for 45 minutes or longer and at the end did not deliver.
Date of experience: June 4, 2021
I can keep what works and easily return what doesn't.It is just that simple and the merchandise is fantastic!
Date of experience: February 5, 2020
The sunglasses should have come with the case and did not, they are sold with the case. The purse had a small ink stain on the inside
Date of experience: February 1, 2022
The items were exactly as described. It shipped fast and the prices were great for the quality of product.
Date of experience: August 1, 2021
Very professional and understanding. My refund was also very quick and back on my card immediately. I love The real real! Thanks
Date of experience: July 13, 2020
I was very disappointed when I received my items that I actually paid more that the items value for import tax/ duties.
Date of experience: March 16, 2021
I sold a sweater for $65 and got a check for $2.80. You get 20% and then they charged me $10 to issue me a check. What a rip!
Date of experience: April 4, 2023
My delivery arrived in the time frame promised and the items in the condition as described. No surprises. Quality goods every time!
Date of experience: August 1, 2021
Love this Company!
I have bought and sold many items and I have never had a bad experience! Top notch company. I recommend often!
Date of experience: January 12, 2020
Always have a very easy time with Real Real when I am having an issue with an item. They always work with the customer.
Date of experience: January 8, 2020
I spend a lot of money with Real Real, and happy I found you. All my friends and family buy from you. Thank you!
Date of experience: March 8, 2021
I am a very happy customer. I have made several purchases and have been very happy with them. They have come in as described.
Date of experience: July 13, 2020
Very nice employees I love the fact that they are on it to make sure their on the same page as the customer I love it
Date of experience: June 15, 2020
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Wendy, we're so sorry you were not able to get in touch with a member of our team. Please reach out to us on social media with your contact details so we can have our team give you a call.