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The RealReal has a rating of 2.4 stars from 5,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
I ordered three pairs of Tod´s shoes, all size 6. Only one of them was a size 6, one was 5 and the other was 7.
Date of experience: June 2, 2021
I love to buy stuff on real real, it is affordable and nice condition, great shipping and awesome variety of items
I love to sell and buy here!
Date of experience: February 12, 2021
Always can find good surprises from item renew and good price and also can get good service when you need it
Date of experience: August 1, 2021
I got the package and it is so beautiful! Thank you so much I will order again and thank you for your help!
Tip for consumers:
Yes trr company is the best there is
Products used:
Dress
Date of experience: June 23, 2023
Great experience. I dont have to worry about authenticity. They describe issues that I would have concerns about...
Date of experience: August 13, 2020
I've been a long-time shopper. Never once have I had buyer's remorse, never once have I not absolutely loved an item.
Date of experience: March 4, 2021
I love shopping with The Real Real. Great products, professional customer service, and thoughtful follow up. Keep up the great work.
Date of experience: April 22, 2018
Always aim to please the customer. The only small criticism is the wait time for customer phone calls.
Date of experience: February 12, 2021
They were very good with delivery. The package came very good quality I'm very satisfied with this and will buy again!
Date of experience: December 15, 2020
I have bought and sold about 25 plus items the last few years and I am very very happy with the customer service and the items I have purchased.
Date of experience: September 21, 2020
Always a pleasure have their help, even if is for a small thing or a big thing, the result it's always the best!
Date of experience: May 22, 2020
Always struggle to find the right gift, but there it was on the first page on the real real. Great for gift solutions.
Date of experience: January 12, 2020
The clothes is at good price, clean and very fast delivery. My only problem is that price of the delivery to my country
Date of experience: November 16, 2020
She was very helpful. She had it shipped to me that same day and even called again to tell me it was sent.
Date of experience: August 14, 2018
Hello Michelle,
Thank you for sharing your feedback!
We appreciate your business and look forward to you shopping with us again soon!
I Love The Real Real! From Quality, to pricing, to shipping. They make the whole experience so much better. I love it.
Date of experience: November 1, 2021
Thank you for sharing your love for TRR, Greta!
Consistently customer service is always helpful and kind. Obviously great management and training! Great web site and consignment is easy.
Date of experience: May 18, 2020
Best selection, best process of returns, payments, easy consignment, best customer service and communication.
Date of experience: February 21, 2021
The bag was prefect! Great price for a designer bag. Bag was packed properly and arrived in a reasonable time.
Date of experience: January 8, 2020
I received my purchase and it was exactly as it was described on the website. Also, the bag was authentic.
Date of experience: August 13, 2020
• The photo clearly shows an hourglass shaped dress but the measurements are 18-24-32. Is this the first time you've ever seen a dress? Are you just trying to guess and hope for the best? Is there a tape measure shortage? If they're not giving you tape measures, please let me know because I'll personally bring you a tape measure. It's not difficult to use and it gets the right answer every time.
• Size is listed on the tag and somehow you still get it wrong. I can't even...
• Size can also be determined from the measurements, but only if you do the measurements correctly! Why do I have to guess at the size based on how it's sitting on the mannequin? That's how poorly trained your intake staff are... I'd literally rather assume everything is wrong and guess based on how the mannequin is wearing it. Because I know at least all the mannequins are the same size.
• 100% Silk means that the dress is silk. Not that the silk part of it is 100% silk and the suede part is 100% suede. This is really basic stuff, people. Most companies don't let this level of incompetence to be shown to the public but it's extremely obvious everywhere you look when things are just wrong.
• There's a fundamental mistake somewhere when it has been decided that the person who writes the copy text doesn't even see the garment and just writes the description based on a photo. I can see the photo too! I don't need you to describe it, I have eyes and I see the photo... tell me about what I can't see from the photos. And at least get the color right... gray and brown are not the same color and i've literally never seen anyone get the two mixed up.
• From the consignment intake people to the photographers and straight up to management... there is just so much incompetence and miscommunication that it's hilarious. The problem is that the customer has to pay for that and not the people responsible for making it that way.
Date of experience: March 1, 2021
I made several inquiries regarding policies and pricing and received prompt and professional answers!
Date of experience: June 6, 2020
My experience with The Real Real has always been positive. The products are authentic. The products are sent quickly and safely to my front door.
Date of experience: September 21, 2020
True to size, looks exactly like the image that was displayed online.
Colours were also very true to what the image displayed
Tip for consumers:
Heart all the items you like you’ll get notifications on when they’ve been put on hold
Products used:
Jackets
Date of experience: January 29, 2021
Always good customer service, staff is always knowledgeable of their company policy. Customer Friendly
Date of experience: May 18, 2020
Incredible prices and selection. I've both purchased and sold clothes and had a top-notch experience with both.
Date of experience: May 18, 2020
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hello Lauren,
Thank you for sharing your positive feedback!
We look forward to working with you in the future.