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The RealReal has a rating of 2.4 stars from 5,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Customer service is very bad. Not good very bad the level is like before is not the same. For that reason I m out..
Date of experience: February 1, 2022
I ordered a pair of shoes and paid shipping. They sent me the wrong pair of shoes and only credited me for the shoes - not the shipping
Date of experience: April 14, 2021
For the most part I'm very satisfied. I've had a few problems with shoe size and the fit but for the most part I've been very satisfied.
Date of experience: August 13, 2020
I love my item I received perfect! I love the great customer service and super fast shipping. Thank you!
Date of experience: June 29, 2020
I love all your agents. There are pleasant and polite fine to speak to and willing to listen to what I have to say.
Date of experience: March 10, 2018
Great products at a good price. Great selection and brands. Highly recommended for a good shopping experience.
Date of experience: April 20, 2021
I can always find something on the Real Real i love and couldn't ether pull the trigger before because it was too pricy or I wasn't fast enough befor it sold out.
Date of experience: May 18, 2020
The quality of the products is great. The descriptions and photographs are an accurate portrayal of the items. Shipping is fast.
Date of experience: October 5, 2020
I enjoy the great prices and everything I have purchased is in great condition and packaged neatly and professionally
Date of experience: June 17, 2020
So far my experience has been great. I am both a consignor and a purchaser and my experience in both has been seamless. Thanks!
Date of experience: March 1, 2021
Love love love the service—only wish the site allowed you to zoom more easily and with better resolution.
Date of experience: July 1, 2021
I have purchased several items from the real and have always been satisfied with my items and the service
Date of experience: May 1, 2021
Had a return of a purse that was not as described.
Received a refund as soon as merch was received by warehouse.
Date of experience: February 1, 2022
I always find great items at great prices. Items are always as described and are always shipped in a timely manner.
Date of experience: January 8, 2020
Lots of good products at very good prices. There are lots of products to choice from and they all have very good prices.
Date of experience: January 8, 2020
I want to get the coupons more...
And I want to see the picture of the product in detail.
The pictures are too small to see.
Date of experience: November 2, 2020
Delivered on time and exactly what was on line.
The purchase was in prestige condition and exactly what I wanted.
Date of experience: February 5, 2020
Price was reasonable, item was just as described, original brand name packaging, service delivery was just as expected.
Date of experience: November 21, 2020
Jamila is an excellent example of top notch customer service. She is an excellent representation of The Real Real
Date of experience: August 3, 2018
Hello Elizabeth,
Thank you for sharing your feedback!
We look forward to working with you in the future!
I love shopping on The Real Real website. I love the variety and quality of all the clothes. Great service and timely delivery.
Date of experience: May 22, 2020
Item was shipped promptly and received in condition as described. Great service. Great quality. All in all everything was great!
Date of experience: November 21, 2022
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Nancy, we'd be more than happy to waive that shipping for you. Please reach out to our team on social media with your order details so we can help.