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The RealReal has a rating of 2.4 stars from 5,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
I ordered a pair of shoes from The RealReal on August 10,2022. I believed I was ordering a womens size, but they turned out to be a mens size (they were not labeled correctly on the website) and therefore did not fit, so I returned them on August 19. I paid $91.04 for the shoes including tax and shipping and I paid $12.25 to ship them back. No packing slip or instructions were included in the original package so I got an RMA number from them and shipped the shoes back to the address on their website. According to the tracking number, the package was received in their warehouse on August 22. It has been over three months and I have not received a refund. I have been going back and forth with "customer service" for months now and have had no solution. They claim to not have received the shoes even though I have a tracking number as proof that they were delivered.There is no phone number to call which is a huge red flag. I have done a live chat as well and with both that and the email exchanges no one has ever answered any of my questions or even explained the situation, all they do is tell me to wait longer. I repeat, it's been over 3 (three) months now. I've lost hope that I will ever get my money back.
The RealReal is a scam, do NOT do business with them.
This has been a horrible experience, I have wasted so much time and energy trying to get my money back to no avail. Customer service replies as if they didn't even read what I wrote, are not taking it seriously, and then they just dropped me and never responded again. The person I chatted with promised to follow up via email but never did and they also kept telling me to "not worry" which I found very condescending.
Date of experience: December 2, 2022
Excellent goods excellent value excellent service excellent site making for a very excellent shopping experience thank you
Date of experience: May 18, 2020
I don't have much to say. I saw what I wanted and ordered it and it arrived quickly and was beautiful.
Date of experience: August 13, 2020
I've been a customer of TRR's for a few years now, and I can't get enough. One huge reason is because of their stellar customer service!
Date of experience: March 1, 2021
Great site. My new guilty pleasure. They had the diemme boots I've been looking for for 4 years and the price was GREAT. I'll be back
Date of experience: February 8, 2021
Great way to get discounted name brand clothes. Shipping is fast although expensive. Love their site credit offers as well.
Date of experience: November 27, 2019
Better than expected. Fastest shipping I've ever had with online consignment. Can't wait for my next purchase.
Date of experience: August 13, 2020
A well designed website, making online shopping more fun than ever! You never know what you'll find here. Lots of goodies at good price.
Date of experience: November 26, 2019
1st time shopper with site. I've since purchased several times. Items exactly as described. Great condition & packaging.
I'm hooked
Date of experience: November 26, 2019
Great customer service through email or phone, always helpful and kind.
Glad it all worked out. Thank you!
Date of experience: May 22, 2020
Amazing. Items looked hardly worn. Every item was special. I wish the prices dropped down a little more on YSL. Lol
Date of experience: May 4, 2021
Love browsing the "excellent" condition handbags. I have some real beauties at very reasonable prices.
Date of experience: May 18, 2020
Beautiful shoe, fast delivery. This is my second purchase and I will definitely be making more purchases!
Date of experience: January 16, 2021
Great full description. Packaged with care. Loved the extra touch having it covered in an additional dust bag. Super fast shipping.
Date of experience: July 30, 2020
Snagged a skirt and sweater in great condition at an unbeatable price. Rapid delivery - it arrived less than 48 hours after placing the order.
Date of experience: February 22, 2021
Not good. For the first time - I have to keep stuff ordered when you sent incorrect size. Discounted goods. So cannot return.
Date of experience: September 1, 2021
Response for any question are very fast and solutions always proposed. Great products.
However the favorite cannot allow to add many!
Date of experience: May 18, 2020
Happy with boots no issues. Easy to order. The representative helpful. Delivered on time and in good shape
Date of experience: June 15, 2020
Three days processing turned into a longer delay before purchase us shipped out. Shipping should be free.
Date of experience: September 1, 2021
Reliable, fast, varied selection of fashion items, including haute couture. Easy to scroll through favoured colours and sizes.
Date of experience: January 18, 2021
Pictures and written descriptions as noted. Easy to navigate website with great functionality!
Thank you!
Date of experience: October 5, 2020
So far, six of my nine pieces have sold. I'm confident the other three will be snapped up by a stylish buyer soon!
Date of experience: August 1, 2020
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Chin, we're sorry to hear the items arrived to you in the incorrect sizes. We'd be more than happy to help -- DM us on social media with your email address and order number.