The RealReal

I have sold $3500 worth of items in the past but never again. RR held items for 2 months in authentication process. RR does not let you know in advance pricing and discounts. I had an estimate then item was priced 75% lower. I was supposed to get an email with pricing prior to selling according to their policy but I did not. Item then sold in 2 hours because it was priced so low. Don't use their services. Customer service is terrible, on hold forever and no return calls or emails.

Excellent, representative and terrific at what she does. Alex handled a problem for me and never dropped the ball as everyone else did. I had clothes sitting there and a Chanel dress got loss and it took many months to resolve and have them pay for it! Also working on increasing pricing after sitting 3 months.

I enjoy the website. I like to look, compare, consider and then purchase. I have run across only a couple of problems with items in the past but the returns were received without incident and my account was credited. The customer service department has always been informative and helpful. I love this website! I love it, but I don't mention it to anyone. Let them find it themselves! A little less competition is better for me! :)

Terrible customer service. They are super helpful before you send your items in, but once they have them it is almost impossible to get any customer service. I have spent at least 8 hours trying to get in touch with my contact, the real real phone number, text... you name it. I have even received drunk text messages from the original contact number I had in the middle of the night. So unprofessional. I deeply regret consigning my items with them.

I just wish it could be better. They sell authentic products but have horrible customer service. Often customer service takes days to respond and only responds to half of your inquiry. I have purchased many, many, things from TheRealReal over the years and I would (sadly) say about 20-30% of the time there is some sort of "problem". Items are very often mis-listed, I have received items that were sized wrong, branded wrong and in horrible condition. It's clear that the level of care is minimal - rarely is there an apology or even an admission that something was listed wrong (saying its made from leather when its not, saying its one size but the tag states another, I have even ordered items that were listed on the wrong brand, I ordered a pair of shoes ones that had the soles detached). I wish they could just pull it together because there is a tremendous market for luxury consignment.

Real real used to be a great company. The bigger they got the worse their service got. Honestly, I'm shocked at how horrible the service is. There are no reps available to assist unless you literally email every email account you have access too. The consignment department is horrible. They are careless I revived my shoes back damaged and claiming it was like that. They mark down you items just to sell and make money. Please save you time energy and money. I There are more websites out there just need to do research. I have had good experience with two girls, who honestly are trying to help me but doesn't matter their consignment department needs work. Maybe they are understaffed over worked, not sure what it is but they should be able to hire more professional staff to assist customers. At the end of the day, they are around because of people like you and I.

I changed my bank account details back in March 3/16/21 and my April commission has gone to a closed bank account. I tried to stop this when the heads up payment coming email alerted me to it would be going to wrong bank a/c. No-one could help. Seems silly, there was time to amend /stop this happening but no agent could help. Why did the bank change not get actioned last month?

The Real Real has some good variety in many clothing areas (accessories as well as clothing and shoes) however the sizing was nor for me. I wear a size 12-14 and was never able to find a single article of clothing that actually fit me in that range. I also found the condition (clearly marked on the site) often did not match the pricing e.g. fading throughout, snags or pulls, but it was still very expensive for a used garment. My daughter has had good success, but alas I did not.

Not worth the effort. It used to be a convenient service but now they charge you fees at every turn. They beg your for items then arbitrarily price your items (not fairly) and charge random fees - netting almost zero dollars for your items and time. Asking for my items back would yield a massive loss so I'm stuck with them until my last items sell. Use the other websites such as bag borrow steal.

I've spoken to the person who help me list the items multiple times about how unhappy I was with the or in g and that I wanted to pull items I sent. She claims to have reached out to the team that handles pricing for two separated items but nothing has ever come of it. It's pretty disappointing to be honest and makes me leery about selling on this platform moving forward.

Difficult to track returns because the accounting is confusing to understand on the website.

Please lower return shipping costs— many items are not as described (sizes are not always correct because most clothing items have had alterations by the original owner). Hence, most clothing that I purchase gets returned since the "size" is not as described.

My suggestion: raise prices on clothing in your retail stores (where people have the opportunity to try-on for fit before purchasing), and reduce shipping costs for those ordering online.

In the last month the prices have gone up significantly. I don't know if the site thinks it's Gilt.com, but I refuse to pay close to full price for used clothing and shoes. Logging on and buying something used to be the highlight of my day; however, I refuse to pay hundreds of dollars for a designer dress that is from 10 seasons ago. The 20% off doesn't even make a dent.
I really hope that this will be taken into consideration by the site.

Unable to get a straight answer (or an answer at all) for months at this point, despite having no issues communicating when associates are asking me to sell or sending me new arrivals to buy. I understand things go missing but ignoring customers (loyal ones, at that) is inexcusable.

They first quote u high price and then sell ur items so cheap with 20% commission! And they put sale on ur items as soon as its live! This is stealing money! I have been an old client to consign and now I don't like them anymore! Very angry!

It was pretty okay! I just wish the return process could be a little easier, faster and cheaper for international customers. However, it must be said that all correspondence with customer service was very polite and helpful.

They are bullies and do not care about their clients whether you're selling or buying. The fact of that their salespeople are calling to ask you for more merchandise to consign while you're in a middle of a dispute with them proves how poorly managed the operation is! I will never consign with them again nor will several of my friends who have been treated poorly.

I have been waiting on a dress for A MONTH now, I have reached out to customer support and still no update on my dress (Its been over 3 days). I'm not to sure what is going on in the warehouse for this company, but its been one order after the other. Something always goes wrong with my delivery. The only thing that keeps me here are the actual products themselves. I'm very disappointed in the way shipping and delivery is handles for the amount of money we are paying for items... this is not okay.

The quality of the product is amazing. My Vera Wang dress looked amazing on me - arrived early enough that "if" I had a problem with fit, indeed I could do something about it. The dress quality was excellent. I'm wondering why would I ever buy a designer brand new! I am excited and look forward to purchasing from the Real Real in the future!

Despite responding with all requested shipping information, customer service decided to just refund my purchase instead of sending it to me. I'm still waiting on any refund, and haven't received my order.

I purchased two bags over a week ago, one of which was sent and already delivered. The other bag, which i was already charged for in full has not even been shipped yet. I reached out to their customer service 3 days ago asking for an update for which they told me that they needed to get in touch with their warehouse and I would be updated within 48 hours. Still no update, I've reached out to them 3 more times and have yet to get a response from them. I've asked for a refund and to cancel the order and still nothing. I had to call my credit card company to open a dispute since they clearly lack in customer service. You should have never charged me in full for that large amount of money without having sent the item in question.

Description can be vague and not always accurate. Don't like to wonder why "moderate" wear means. Also, ALL of the imperfections should photographed. Care instructions should be included for all applicable items.

I had never worked with The Real Real so decided to try it. I had NWT dress that I sent in that originally listed for $225. After a couple months of it not selling and the price being lowered, I asked what I had to do to get the item back. Instead of returning it, the price was lowered again and now being offered at a 70% discount (I didn't realize). When I asked again for it back, I was told it sold and my commission would be $13. I issued numerous complaints including stating my commission should be higher since I was not aware of the steep discount and I received only canned responses about their policies. I am very disappointed with The Real Real and will never do business with them again.

This is my go to place for shoes. I wear 11 or 11.5 depending on the shoe and i can always find a style I like. If it doesn't fit, returns are a no hassle. I do find chanel clothes not true to the measurements and I have had to return some of those items. Customer service is great as well.