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The RealReal has a rating of 2.4 stars from 5,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Whoever works for this company doesn't understand how to do due diligence or have deductive reasoning sills.
Date of experience: August 4, 2021
Great prices & products, 95% of goods purchased have been as described. Fast shipping to Australia. Well packaged.
Date of experience: December 1, 2021
Even the commission rate is not that favorable for a new seller, but my listing could always be purchased in 1-2 months.
Date of experience: September 1, 2021
I purchased 5 items. Had a problem with the zipper in one called and there sending it back for repair. Excellent customer service..
Date of experience: January 12, 2021
Very good experiences with this website and store every time its a joy to look through their selection
Date of experience: April 14, 2021
Esther was great, helpful in all regards from what I could sell, to shipping info and picking up packages!
Date of experience: April 14, 2021
Dress arrived defective… the straps are completely different lengths! Now I understand why its a no return… thats not fair!
Date of experience: February 1, 2022
The item was well described, properly and promptly sent. I felt safe during shopping because everything is previously curated.
Date of experience: January 8, 2020
Bought a fabulous pair of shoes that were in excellent condition, with box, dust bags and extra heel taps. Reality far exceeded my expectations!
Date of experience: January 8, 2020
The best site to hunt for designer finds. Especially cocktail and evening attire which you only wear once or twice
Date of experience: January 9, 2020
I literally tell anybody who has even a remote interest in fashion or complements me on my clothes to check out this site!
Date of experience: January 8, 2020
Great customer service. I love selection of items they have, prices are often better than in other websites. Fast shipping.
Date of experience: January 8, 2020
Phenomenal service, outstanding selection with prices that can't be beat! I would recommend to anyone and everyone!
Date of experience: January 8, 2020
Ordered $300 work of clothes over a month ago and it never showed up, have not been able to get in contact with the company.
Date of experience: January 8, 2020
I will continue to make purchases here. All the products come in decent packaging with authenticity of some type.
Date of experience: March 8, 2021
Great stuff, decent price, fast delivery. Most items are in even better condition than promised, which is a happy surprise.
Date of experience: January 25, 2021
Love how fast my items ship. So far everything has been in great condition, can't complaint. I am addicted to this app!
Date of experience: January 25, 2021
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi KB, thank you for taking the time to leave us a review and we're sorry to hear about your experience with us. Please reach out to our team at customerservice@therealreal.com if there's anything we can do to help.