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The RealReal has a rating of 2.4 stars from 5,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
The issue hasn't been resolved so I feel that it may be premature to rate my experience at this time.
Date of experience: April 17, 2021
A very good site for previously owned clothes, shoes and high-end jewelry. I have bought it all. Easy returns.
Tip for consumers:
Keep obsessions current. It’s very good at predicting your faves!
Products used:
Ring, pin, shoes, handbags, poncho, dress, blouse
Date of experience: March 13, 2021
My items are currently listed under a wrong account.
For 2 weeks customer service tried to fix it.
Please, be aware
* The RealReal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 6, 2020
Professional service with quality merchandise. Shipping seems high but follow up and returns work very well.
Date of experience: January 25, 2021
Great, We were able to make the purchase thanks
I was having difficulty plus explained everything thoroughly
Date of experience: January 25, 2021
Ordered a beautiful " very good" condition LV bag. It arrived in under 2 weeks and is absolutely stunning. I will set order again
Date of experience: June 4, 2020
Alexis is awesome! Perfectly professional - so polite, pleasant, efficient and helpful. I loved having her help. Thanks!
Date of experience: July 1, 2021
I have had flawless experience utilizing website and receiving purchased merchandise in a timely manner.
Date of experience: July 1, 2021
Great range and good photography. Occasionally some garment descriptions are not accurate but overall it's an enjoyable shopping experience.
Date of experience: July 1, 2021
I wrote to consignor relations about not getting my commission check and it has been several days with no response.
Date of experience: July 1, 2021
Purchases on the site are easy and great. Consigning is very disappointing - takes weeks/months, items get lost, etc.
Date of experience: October 4, 2021
A truly stress free experience. Items arrive beautifully packaged. If you need to return an item process could not be easier.
Date of experience: October 6, 2021
We appreciate you sharing this feedback with us, Ealaine. We're so happy to hear you enjoy shopping with us and we can't wait to see you again soon!
Very dis functional site and No help from customer service. They don't even answer calls nor respond to email inquiries until week later
Date of experience: August 1, 2021
Bought two things, both excellent, one needed to be returned. All went without a hitch. Great service!
Date of experience: September 12, 2020
I am disappointed to see some women's clothing item descriptions that are wrong--"mock neck", "cropped", "color block", and others.
Date of experience: January 1, 2022
I ordered two gowns in my usual size. They were both too small so sent them back! Having to pay return postage made it a lose/lose for me.
Date of experience: July 4, 2021
So far I have had 100 percent success. The items are great quality, exactly as described and shipped promptly.
Date of experience: January 2, 2022
Great. Items always as described. Authentic. Passionate about what they do. Wonderful customer service.
Date of experience: January 1, 2022
I've looked at other resale websites for High end clothing and this is by far the only place to buy from. Thanks.
Date of experience: June 6, 2020
They didn't send my shoes the I ordered and haven't gotten any refund. Their commercials/adds suck too. Pathetic company! Stay away!
* The RealReal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 15, 2020
Easy to order shoes. Loved the packaging and price. Show ran small than stated size so I could not keep them. They made my neighbor very happy!
Date of experience: January 14, 2021
Great consignment experience - quick sell of items consigned. Love working with my personal Luxury Manager.
Date of experience: December 14, 2020
Generally ok tho not a fan of the timed shopping cart.
Sent my order in 2 deliveries and I have only received one so far.
Date of experience: February 19, 2021
I like everything in this store, a huge selection of stylish and high-quality clothes at very affordable prices
Date of experience: January 14, 2022
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Anne, thank you for sharing your experience with us. We're sorry to hear your consigning experience with us has been less than positive and we'd like to understand more so we can help. DM us on social media with your email address and a bit more detail.