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The RealReal has a rating of 2.4 stars from 5,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
I've always enjoyed the shopping experience online at The RealReal. It's easy to navigate and I've had great customer service.
Date of experience: September 8, 2020
Very positive. Good communication. Arrived on time. My représentative was very available for questions.
Date of experience: February 21, 2021
I've ordered many items from the RealReal, I've been pleased with every item. Great inventory, great prices on items that are hard to find.
Date of experience: August 13, 2020
The RealReal knows what I like, makes it easy for me to get it and just wants me to be happy. Best boyfriend ever!
Date of experience: February 26, 2021
Excellent!
Brand new shoes at a great price!
Shipped in two day in perfect condition!
Always a great experience when I shop the RealReal!
Date of experience: February 5, 2020
I consign and buy items from TRR. Very easy process to consign. All my purchases were top notch quality. My favorite place to shop.
Date of experience: March 2, 2021
TRR reduced two of my consigned items without my approval. Now, no one will respond to my emails or make any attempt to resolve.
Date of experience: March 5, 2021
The description was incorrect on an item I returned
And I was promptly issued a credit for the shippint & return fees.
Very fair!
Date of experience: May 18, 2020
My bf wanted to surprise me with a loui Vuitton bag. The one we got was a fake one. It is a speedy 30 blue bag, on the site it shows a picture with the date code that starts with letter "V" and the texture. The one we got DOESN'T have date code and texture was waaaayy too different. We ask about it and the customer service named kristel and aida said we can go to a LV store to have it authenticated. We called LV customer service and they said, only authenticated LV that people can buy is from LV website or store or an authenticated receipt. Aida and Kristel said that LV cant tell if its real just coz of receipt. They keep pushing that the bag was authenticated.
We called again and talked to Norma. She said to send her pictures with the bag we received which we did and we quoted that were going to an LV store and once we find out that it was fake we can sue them of fraud. Next day they replied saying we can return it since we didn't get the item the one we expect MEANING they got scared and guilty of SELLING FAKE items.
So please people don't spend time of buying to this website because all they sell was FAKE. The FakeFake Store. Thank you.
Date of experience: December 3, 2015
This was the 2nd chocolate blazer that I tried to buy. Both did not come NEAR the size that was quoted? Who sizes these for the website?
Date of experience: February 20, 2021
Great experience with purchasing items. Miss the gorgeous black boxes as I am not a fan an new green boxes. You can repurpose black boxes with tops!
Date of experience: March 4, 2021
Jamillah is so pleasant and easy to deal with. It's always a pleasure calling in and getting her. She is very responsive and goes above and beyond.
Date of experience: September 10, 2018
The site experience was good but the soles of the Salvator Ferragamo shoes I bought literally disintegrated while I was wearing them and by the time I got home there wasn't much left...?
Date of experience: March 7, 2021
Thank you so much trr I got my packages it is very beautiful!so please buy in this trr company you won't regret it!
Products used:
Dresses
Date of experience: August 14, 2023
Haven't received the package yet. RealReal said it arrived last Friday. It's Tuesday and the package is not here.
Date of experience: May 4, 2021
Love shopping at Real real. Hands down best prices and best variety! Very happy with my recent MaxMara purchase!
Date of experience: May 18, 2020
This is the second order I've received with the wrong size sent to me. Idk how you mess up a size 12 in men and send me a size 6
Date of experience: February 1, 2022
The tie I purchased looks brand new and arrived promptly. I will be purchasing more items from The RealReal.
Date of experience: February 1, 2022
Good site. I will definitely purchase clothes again. Good price, lots of nice brands, fast delivery, quick feedback, I love the realreal site.
Date of experience: November 26, 2019
I have become a devoted RealReal customer, as I believe in the sustainability of the designer resale market. Keep up the good work!
Date of experience: May 18, 2020
I enjoy shopping at RealReal. I only wish the measurements of the garments could be more precise because I highly depends on it.
Date of experience: September 1, 2021
Hi Jess, we appreciate you sharing this feedback with us. We'd be more than happy to answer any questions you have -- DM us on social media.
Need to let your byers know if items purchase smell like smoke! You should have RETURN policy for all your items. Like fashionpile!
Date of experience: June 1, 2021
I have been a TRR customer for years, my rare interactions with customer service have been prompt, professional, and extremely helpful. Thank you!
Date of experience: July 1, 2021
Very helpful and corteous info for how to style a suit -- quick, too. I am a loyal customer and a satisfied one. Thanks for the help.
Date of experience: April 4, 2018
Hello Melissa,
Thank you for taking the time to share your feedback with us.
We appreciate your business and look forward to you shopping with us again soon!
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hello Rebecca,
Thank you for sharing your feedback with us.
We look forward to working with you in the future!