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The RealReal has a rating of 2.4 stars from 5,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Item was listed as denim and turns out to be courdouy, item not as described. I don't think i will be being again
Date of experience: March 4, 2021
The bag was exactly as it was described on the website. The shipping was fast, and came packaged nicely. I will be ordering from here agaom.
Date of experience: January 11, 2021
The best thing is that there is a good customerservice team if something goes wrong. The items are what is said they are!
Date of experience: March 11, 2021
The top was much smaller than the stated size on the tag - perhaps shrunk at the cleaners. The print was bold, vibrant - a Pucci classic.
Date of experience: November 26, 2019
Always helpful, timely responses and promised results frame each interaction with the real real and the consigner relations department.
Date of experience: May 18, 2020
Jamillah was so great, quick and made my shopping experience stress free. She was able to help resolve my issue and was so kind and professional!
Date of experience: July 10, 2018
Hello Jennifer,
Thank you for sharing your recent experience with us!
We are glad that you enjoyed the service you have received.
We appreciate your business and look forward to you shopping with us again soon!
Never got my refund still waiting, called 7x already and still awaiting refund - totally unacceptable
Date of experience: June 1, 2021
The prices are incredible, the packaging is minimalistic yet still feels luxurious, shipping is quick!
Date of experience: June 6, 2020
I love shopping here and always refer RealReal to others. I love shopping second hand love how sustainably the company is.
Date of experience: May 18, 2020
Jamillah called me to respond to my email regarding sizing (of jeans). She was kind; she understood; she resolved my issue.
Date of experience: February 28, 2018
I'm 60 something years old, and with covid The Real Real has been the best shopping of my life. The clothes out truly the best.
Date of experience: May 3, 2021
Because the price for 2nd hand Chanel bag is more expensive or similar to the retail price.
The price is no longer attractive.
Date of experience: May 4, 2021
Getting authentic luxury products with the best price and a great costumer advice in just one place: The RealReal
Date of experience: May 22, 2020
Everything was as described shipping was fast. And everything was authentic with the site's team of authenticators you can shop with confidence.
Date of experience: October 28, 2020
I was very satisfied when I got my order. The shipping was fast, and the quality too. I got a cupon that was awesome.
Date of experience: August 13, 2020
Jamillah B in customer service is the BEST!
It's not the products that make a company great. It's the people that make it great.
Date of experience: March 5, 2018
I love the high-quality items of The Real Real. I am a loyal buyer and consigner and am able to find great items at amazing prices.
Date of experience: May 18, 2020
From the time they came to my house to evaluate my bag to the selling of it. Paid me on time. GreatExperience
Date of experience: September 1, 2021
Love shopping at the RealReal. The prices are wonderful and the description and condition of the item are always on target.
Date of experience: June 1, 2021
I have consigned items, purchased items and even returned Items. I have always been pleased with The RealReal shopping experience.
Date of experience: July 13, 2020
I purchased a 22kt gold bangle and it is beautiful. I also had it tested for gold content and it is 91.6,22kt.
Date of experience: July 28, 2020
I like to shop at the realreal, I like the sunglasses the best. Great price. Why pay full price when you can pay less at the real real?
Date of experience: January 11, 2021
Thank you Jamillah for being helpful and thank you most for being such a pleasure! You made all of the difference in the world!
Date of experience: April 28, 2018
I bought a GBP 4500 2018 Chanel Chevron red sequins bag that was described as with tags and condition was pristine. How misleading! When it arrived the box was 4 times the size of the bag, so it was clearly not the original box and the sequins were missing from the corners and at the back. The sequins were not done very well - I was at the Chanel store in Mayfair and after I saw other sequins bag clearly what I bought was not pristine. I was to shy to ask them to check whether my bag is genuine as I don't want to be humiliated even though I have just spent a fortune for a "proper" flap bag with tweeds and sequins.
I ask Real Real customer service and all I was told was that the bag was like that and I was shown a photo which is very different from the non "photoshopped" versions of photos and all they can offer is a USD100 discount off my next purchase. I know it is a final sale but it is a trick for them to push substandard designer bags (even described as with tags and condition as pristine) at a ridiculously high price. I would advise anyone who look for pristine condition to stick to the Chanel/other brand stores and unless you want a handbag which are no longer available at the stores and you are willing to pay a huge premium for a substandard product. Also be aware that all their photos are photoshopped and professionally done and the end product which you receive will be very different. I am very disappointed. Although Real Real likes to market themselves as giving you access to designers bags at a cheaper price I think there is a long way to go - for a start their description of the bags is misleading and I don't think they are being honest which is always off putting for customers. They also like to market themselves as having authenticity checks - my bag may be authentic although I start to have my doubts it is certainly sub par and definitely not worth the price. Their shipping cost is also higher than Harrods and Selfridges and take way longer so it begs the question- why bother.
Date of experience: March 14, 2019
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hello Liz,
Thank you for providing feedback regarding sizing/measurements.
We greatly appreciate you shopping with us and sincerely apologize for the recent sizing issue you had with an item you ordered from us.
If you need further assistance, please send us a private Direct Message.