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The RealReal has a rating of 2.4 stars from 5,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Usually excellent representation of what is received and in the rare occasion if it's not, realreal customer service has made it right.
Date of experience: May 18, 2020
Overall, great experience every purchase. Covid shipping delays are annoying, but expected these days.
Date of experience: September 4, 2021
Love the RealReal - I only buy shoes and purses from here. Just wish shipping was a bit quicker. But truly go-to shopping spot.
Date of experience: September 4, 2021
Cool site for luxury resale! I get my favorite Eskandar clothing and Ashley Pittman jewelry here at great prices!
Date of experience: October 9, 2020
Men's shoes weren't labeled clearly as such... so I thought they were women's and purchased. Now I'm waiting to see if they'll accept a return...
Date of experience: February 21, 2021
I paid almost 12$ for shipping. Delivered smashed up and took so long to arrive it was anticlimactic.
Date of experience: September 1, 2021
Very amazing! Finally i eill be dressed like a woman... with the simplicity of luxury at low prices.
Date of experience: September 1, 2021
All my experiences shopping with TRR have been consistent and I appreciate that. Good customer service as well.
Date of experience: June 19, 2020
Trust buying from this site, no blings with packing but not important as long piece is what I paid for...
Date of experience: January 8, 2020
Beautiful jacket, as described. Packed and shipped nicely. Very satisfied. I would buy from the RealReal again. Good overall experience.
Date of experience: January 8, 2020
Everyone at the company from home pick up care to selling mostly everything On consignment with you guys. Love TRR
Date of experience: January 12, 2020
It's been really great. I find their prices pretty reasonable and the website is so easy to maneuver through.
Date of experience: August 17, 2020
Beautiful LV bracelet just as described. Easy transaction and quick shipment. Definitely shopping TRR more often!
Date of experience: June 29, 2020
I've always had a great experience with TRR. Everything was shipped quickly and I love getting reusable bags each time.
Date of experience: November 8, 2020
I've been shopping at TRR for several years now. Their product is as described. I have had an issues only once and the company rectified it.
Date of experience: March 2, 2021
Looove this place. Quality is great and prices are fair.
Good for the planet too. I am a full convert.
Date of experience: August 24, 2020
So not helpful, sending set relies without wanting to help. Especially realreal relation team, should fire them.
Date of experience: November 4, 2021
Hi Laura, thank you for sharing your feedback with us. We've passed your note along to our team to review further. Please let us know if there is anything we're able to help with.
Couldn't have asked for better customer service. My package was lost by fed ex. She helped me with every step of the claims process.
Date of experience: March 13, 2018
Swapped between american and aud dollars. Charged me an extra nearly $2000. Beware i will never shop here again.
* The RealReal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 6, 2020
I am a huge RealReal fan. Amazing prices and hard if not impossible pieces. Would definitely recommend.
Date of experience: November 26, 2019
The RealReal offers a great selection of designer clothing. I love to "window shop" as there is consistently new product. Easy purchasing process.
Date of experience: March 15, 2021
Maybe incentivize this waste of time. Shopping is fine but no better than any other used luxury site.
* The RealReal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 17, 2020
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Yasi, we're sorry to hear your package arrived to you damaged. Please send us an email at customerservice@therealreal.com so we can help.