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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
I have order two hand Bags in this "TRR" website so my experiences is great things in this features so real product and real time to visit again.
Date of experience: June 10, 2022
I was very well attended, I'm sorry that I have not the time to tope 50 characters
Date of experience: November 30, 2019
THE WORST CUSTOMER SERVICE, THEY SELL ITEMS SOOO CHEAP, TERRIBLE COMMUNICATION AND SERVICE, ABSOLUTELY HORRIBLE - STAY AWAY!
Tip for consumers:
do not sell on this site, they are horrible
Date of experience: November 29, 2021
I bought two times a dress for a occasion which wasn't available cause it was already sold.
Date of experience: October 1, 2021
Excellent customer experience and assistance with postage due USPS wait times a as a result of Covid-19
Date of experience: February 8, 2021
My items came quickly and in amazing condition. I'm in love with my Louis items
Date of experience: April 14, 2021
Asked about jewelry markdowns. No one got back to me. Talking about quite a bit of $$$
Date of experience: November 1, 2021
Hi Deb, so sorry our team has not gotten back to you yet. Please reach out to our team on social media with a bit more detail so we can help.
Received my last shipment, a beautiful coat by DRIES, but it had used kleenex in the pocket, kinda gross in the age of covid
* The RealReal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 17, 2021
Hi Lorene, we're sorry to hear about your experience. Please see the private message we've sent regarding this issue.
They have great service and if you can't return an item, you can consign it!
Date of experience: February 26, 2021
I love the real real website. It's a lot of fun shopping there. Excellent service..
Date of experience: February 24, 2016
Service was great! I think you need more pics of every item you are selling!
Date of experience: September 21, 2020
I shop here regularly and always find something amazing. Shipping and service are also great.
Date of experience: February 20, 2021
The Real Real has quality items at fair prices. I really enjoy shopping when them!
Date of experience: July 29, 2020
They allow returns and always have very high quality items. And sometimes even new things.
Date of experience: February 22, 2021
Purchase selection was easeful. The "extra good" quality was spot on & exceeded my expectations
Date of experience: June 19, 2020
Enjoyed reviewing the various high fashion choice with great prices and the easy purchasing options
Date of experience: January 14, 2021
I have always received quality products and excellent service delivery. I am a satisfied customer
Date of experience: March 10, 2021
The high quality of the items and customer service always makes me a happy shopper.
Date of experience: May 22, 2020
Love my purse! Great quality! Would recommend to friends and family to buy from here
Date of experience: October 19, 2020
Found a hard to find dress at a price no one can beat! Excellent deal
Date of experience: June 20, 2020
I never received my item I ordered with this company over 8 9 times now
* The RealReal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 24, 2020
Great experience! I love my new Cartier watch and can't wait for my next purchase!
Date of experience: February 9, 2021
Real real is for me the new shopping
Always a large selection of quality items
Date of experience: May 24, 2020
Always a pleasure to work with the real real especially in person or direct contact!
Date of experience: February 26, 2021
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Kathy, we appreciate you sharing your thoughts with us and we're sorry to hear of your less than positive experience. Please reach out to us on social media if there is anything more we can do to help.