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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
The purchase that I made was in great condition and I received it really fast.
Date of experience: January 26, 2021
I love the bag I bought, true description, quality and fast shipping in beautiful packaging!
Date of experience: June 29, 2020
Easy transaction. As described. Great platform to by vintage and pre loved items. Great seller.
Date of experience: November 4, 2021
Everything was fine, no issues, no problems, order shipped quickly and shoes were as described.
Date of experience: February 8, 2021
It's been a great experience buying with you guys, you always on top of everything!
Date of experience: January 25, 2021
Excellent selection of high end pieces at a fraction of the price
Fabulous customer service
Date of experience: January 25, 2021
I asked an e mail question & received an answer in 24 hours, Thank you!
Date of experience: July 1, 2021
Excellent, and I love my purchases. Thank you! I will purchase again in the future.
Date of experience: November 26, 2019
Delivery and packing top notch.
Thank you for the added touch of the jewelry bag.
Date of experience: March 15, 2021
Even though I haven't been a customer for long I greatly enjoy this clothing website
Date of experience: January 26, 2021
Thank you for all your assistance with my return! You made it a seamless process!
Date of experience: July 4, 2021
Paid for overnight shipping and got it two days later and was way to small
Date of experience: March 17, 2021
Time after time I have found the customer service to be prompt polite and fair
Date of experience: May 18, 2020
All good. Do not have them yet but easy to do! Will definitely purchase again.
Date of experience: May 18, 2020
It has been nothing but awesome! All the items have been beyond what I expected!
Date of experience: May 1, 2021
I can shop with confidence knowing these items are authentic.
Date of experience: February 20, 2021
Jamillah was patient and understanding with the concern of my order status. I LOVE THE REALREAL. Each time I've called they are great.
Date of experience: March 26, 2018
I don't understand why The REAL REAL charges sales tax on the original price, and not the sales price. This is not ok.
Date of experience: May 19, 2020
The Real Real sold me a fake vintage Chanel handbag. Despite their claims of vigorous authentication protocols, the rumors are true - the Real Real's inventory includes items that are not authentic. I made my purchase at the Upper East Store in Manhattan, NY. Upon purchase, I took the bag priced at $945 to the Chanel store near 5th Avenue. I asked the sales clerk if I could have the bag cleaned (FYI: Chanel does not authenticate bags unless they are to be "cleaned" or "repaired". Furthermore, without a receipt, if the bag is (as all vintage bags are) older than 5 years, their policy is to not accept any cleanings or repairs on Chanel merchandise. However, I was very very fortunate that day, as due to the pandemic, Chanel was not busy and more than accommodating - they accepted my purchase to be cleaned. Two days later, I received an e-mail that I should pick up my handbag as it was declined to be seen by a repair specialist. When I went to pick up the item, I was pulled into their 2nd floor private office, where the sales associate returned the bag along with an enclosed letter stating that the item to be cleaned was denied due to a lack of authenticity! I immediately went to the UES Real Real store to ask for a refund. I was hassled and accused of dishonesty by the sales associate. Only after I demanded to speak with the manager and offered physical evidence of the Chanel letter, was a refund offered to me. No other apologies nor accommodations were made. As a result of this incident, I warn other customers! BEWARE - not all items sold by the Real Real are genuine. As for me, I will NEVER AGAIN DO BUSINESS with this merchant.
Tip for consumers:
Do NOT use
Date of experience: August 26, 2020
I was asked to review descriptions of items I consigned with TRR gave constructive advice instead they assumed it was just about money. I felt that descriptions of clothing and the prices quoted of the original prices came from some sort of data base. There is almost never a season or year put in the description. So I was actually somewhat confused about pricing just because it seemed more like a bunch of people with no knowledge of the items or words used to describe articles of clothing that you would find even in a catalog. Combat boots that were weathered were replaced by to described as "tie dyed". Sweater set which was pout on to sell separately would have been fine if they had at least put at the bottom shell that l. The sweater was like a duster but a bit shorter they sold it as a V-neck without any descriptions of the embellishments or anything. These were my issues I had. The pricing seemed quite arbitrary and strange as I examined it more but I am not in the business of selling pre-owned designer clothes. I never really cared about the pricing until I saw some items priced a bit higher than I thought they were worth and some way lower than they were worth. Again the descriptions were just so strange like a paid of R13 leather pants which have a denim part at the top described as leggings with the original price listed as $250. No idea of approximate years or seasons it could be. All these items have style numbers. There is no mention of the pants being leather. Brand new shoes never worn written as slightly worn throughout. Discounting items when they are returned because they have improper sizing. An Italian large is not a large by US sizing. I take extremely good care of my clothes and when I give them to the consignment person they are always clean but TRR does not clean items at all. Handbags and shoes are really their main business but if you want to sell a higher priced handbag most like if it is not a Birken or something like that it will sit. But basically my whole issue was not really about the pricing but the descriptions made me feel like I was a fool. I love clothes and my entire life and career have been about fashion. I just felt that after pointing out that the descriptions of items in many cases were incorrect. There was an attack that this was just about money which honestly that was really secondary look let's be real people are buying your used items that you bought at a certain price and that valuation most or may not be correct in the market place. But I felt that the whole spirit of the company and the idea of authentication was about creating a forum for people to buy and sell these items because they love them. But in the end I feel like I consigned with a bargain basement retailer. I completely regret it because I feel like they didn't even pretend to understand the issue.
Tip for consumers:
Do not buy or sell
Products used:
I sold them through TRR did not purchase
Date of experience: September 23, 2022
I love to buy and sell on this site. There are so many great bargains and hard to find items.
Date of experience: May 22, 2020
They lose your things, are rude, make up the answers to your questions. I am so sad I trusted them!
Date of experience: January 22, 2020
I ordered items for my husband and he was in love! All still had tags and were in excellent shape!
Date of experience: August 24, 2020
I love that I can find one of a kind pieces and the shipping and delivery are always top notch
Date of experience: May 2, 2021
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Thank you for sharing your love for TRR, Andrew!