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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
I geT a call FROM Ups saying that the town of my adress is not correct. ( I slready have received many shoppings from real real)
And I gucr the nane of the town and they ssy they csn not chang it!
Just FROM THE SHIPPING ADRESS FROM REAL REAL CAN MODIFY IT.?
Ftom the web It'is not possible yo write de correct name of the town wich is NEVÀ( toses) *******. Girona- SP
Date of experience: February 20, 2021
Fast shipping however free shipping when you spend over a certain amount is better.
Date of experience: May 4, 2021
I love shopping with The Real Real. Excellent quality, service, promptness and return policy!
Date of experience: May 18, 2020
I love your website but the problem we cant took to the watch dep.
Date of experience: May 18, 2020
I didn't get what a wanted and customer service didn't help me as needed
Date of experience: May 18, 2020
Great product and fast shipping. No complaints. Quality was as expected with no flaws.
Date of experience: May 19, 2020
All my purchases have been wonderful and easy. Love knowing they are all authentic.
Date of experience: February 22, 2021
Very happy with with information and follow up...
Payout was untimely...
Referring a friend...
Date of experience: February 23, 2021
Purchasing was easy and efficient and I received my items in a timely manner.
Date of experience: February 23, 2021
Didn't expect the bag to be in such great condition. Looks new to me!
Date of experience: October 6, 2020
Responsive and sent all info, very efficient. Always great quality and service. Easy returns.
Date of experience: April 14, 2021
They have high standards so the products are great and their descriptions are honest.
Date of experience: August 13, 2020
Shipping was very fast, and initiating a return of my items was fairly easy.
Date of experience: June 2, 2021
Whether I'm buying or selling - it's always a great experience with the real real
Date of experience: August 4, 2021
My orders have come in a timely manner and the descriptions have been accurate.
Date of experience: January 26, 2021
The real real customer service is expedited and professional. Solve my problem in moments
Date of experience: June 4, 2021
All items ive bought are exactly as in pictures,- very happy with it all
Date of experience: March 1, 2021
Exactly as described. The Real Real is so easy to work with all around.
Date of experience: August 20, 2020
Always find what l'm looking for, and price is good too - fair and reasonable.
Date of experience: November 4, 2021
Best deals and fast shipping! Top brands and consistent alerts on my favorite things!
Date of experience: November 4, 2021
Customer service representatives are always pleasant and are willing to help by any means.
Date of experience: March 5, 2021
Great shoes at a super fab price! I will continue to shop at TheRealReal.
Date of experience: June 2, 2020
I order often and the products come quickly and exactly as described. Highly recommend.
Date of experience: September 8, 2020
Sometimes the conditions of items are not the same as it's written in descriptions
Date of experience: December 14, 2020
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
We're so happy to hear this, Margaret. Thank you for sharing your experience with us.