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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
I consign and ship
All departments
Good deals and items are as described
Date of experience: May 22, 2020
Great experience every time! Items arrive as described, and fit as they should!
Date of experience: December 3, 2021
The customer service is great. They are very professional and quick and polite.
Date of experience: March 16, 2021
Beautiful Versace Bag, new with tags.
Love it, not an everyday bag, special!
Date of experience: January 12, 2020
Great quality, price. All that was advertised was true. What could be better.
Date of experience: January 8, 2020
The experience was wonderful never thought would be this fun and this easy
Date of experience: January 12, 2020
Items are exactly as described in the posting and photo. Great quality items
Date of experience: January 12, 2020
Always satisfied with the products and the service.The return policy is also commendable.
Date of experience: January 14, 2021
Earring were broken
Also a few months ago similar event with a necklace
Date of experience: June 1, 2021
Everything did work perfect! Was a great shopping experience. Fast shipping, great fashion!
Date of experience: September 6, 2021
Value of money. Great selection of shoes. Fast shipment and easy return policy.
Date of experience: August 17, 2020
Quick delivery, beautifully packaged and have shopped often and will continue to shop!
Date of experience: June 29, 2020
Order shoes 3 times. They came 3 - 4 sizes too small each time
Date of experience: November 1, 2021
Hi Jessica, we're sorry to hear this. Please reach out to our team on social media with each order number so we can better assist you.
I bought a beautiful necklace at a great price that came with box.
Date of experience: February 5, 2020
So easy to use. There is also a great select to choose from.
Date of experience: August 24, 2020
Ordered 2 MK bags just loved them both!
Highly recommend The REAL REAL! Previously owned does not mean the quality is poor BOTH bags are gorgeous!
Tip for consumers:
You can buy with confidence
Products used:
MK handbags
Date of experience: March 1, 2021
Items are almost always in excellent condition; they are often better than described.
Date of experience: August 1, 2021
Great, everything i have order has matched the description of the product (shoe)
Date of experience: August 1, 2021
A great choice, great deals, shipping fast. I am very happy. Thank you
Date of experience: June 3, 2020
Very easy to use site, great prices and very good selection of brands
Date of experience: July 13, 2020
The discount codes did not work and my emails were not answered appropriately.
Date of experience: July 4, 2021
Everything was as described and shown in the pictures and shipped very quickly.
Date of experience: January 1, 2022
Love the items! My only question is... Who's going to expand my closet?
Date of experience: June 6, 2020
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Angela, we’re so happy you enjoyed your time shopping with us and appreciate your feedback on the experience. We hope to see you again soon!