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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
I love the real real, always recommend to friends. Great prices and selection.
Date of experience: June 6, 2020
I've been purchasing from The Real Real for quite some time! Absolutely love!
Date of experience: January 14, 2021
Great prices on designer clothes and jewelry. I love looking and seeing what is new on your site
Date of experience: February 20, 2021
This was my first purchase on The Real Real and it exceeded my expectations - Great job! Thank you
Date of experience: July 28, 2020
Wrong sizes often for example sz 44 jacket as xs assumed that it was sz 34 for US
Date of experience: February 21, 2021
Should show us what they mean by " slight stain here and there " by showing in pictures?
Date of experience: January 8, 2020
This is my go to site for quality luxury items... i recommended it to all my friends too...
Date of experience: January 12, 2020
The gentleman who helped me was so kind and stayed on the phone until my issue was resolved
Date of experience: March 1, 2021
I just want items back and i have asked via email and tried to call w no luck.
Date of experience: March 4, 2021
I absolutely love the bag I purchased it is beautiful and flawless and looks like new, never used.
Date of experience: August 24, 2020
I have always enjoyed shopping with The Real Real! The items are great at an even better price!
Date of experience: February 9, 2021
Ordered 2 things. 1 has arrived the other has not. No updated tracking information for last 2 days.
Date of experience: February 25, 2021
I am working with Ruth she is so amazing always very helpful with anything and questions I have
Date of experience: June 6, 2020
Every single time I have purchased with The Real Real (which has been a lot) I have been surprised at how great each item is.
Date of experience: May 18, 2020
First an LAST purchase was 2014; took purse to gucci store an was told it WAS A FAKE!
IT'S ALL A FRAUD KEEP YOUR MONEY!
Date of experience: February 16, 2022
Love my new Sonia Rykiel black bag
When it was listed as pristine condition I jumped
It really is as advertised
Perfect
Date of experience: January 28, 2021
Can't UNsubscribe. Emails are ignored. SHAME shame Shame on being SUCH a CRAP COMPANY. Horrible EVERYTHING, Terrible Customer Service, etc., etc.
Tip for consumers:
DON't let them have your email!
Products used:
NOTHING
Date of experience: August 16, 2022
Recently returned. Certified mil, received by them. A week ago
E-mailed them for a response -no reply
NOT A GOOD SELLER
Date of experience: October 29, 2019
This went well, I appreciated the coupon and made my first purchase and carry the bag in ANOTHER bag for makeup.
Date of experience: May 18, 2020
Real Real is definitely my go to place for fab designer stuff!
Date of experience: August 13, 2020
Love the dress was so beautiful. And service was great. Never disappoint.
Date of experience: May 22, 2020
Ease of ordering, quality product, fast delivery, well priced, quality as described.
Date of experience: December 30, 2020
I live close and it is easy to drop off and consign
Date of experience: July 28, 2020
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hello Gigi,
Thank you very much for sharing your feedback.
This information will be forwarded to the appropriate department for review. We sincerely appreciate you shopping with us at The RealReal.
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