The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Authentic piece. Great discount price. Beautiful piece. Xx
Date of experience: November 16, 2020
Always good and satisfying, the shipping always arrives in time and in great continuations
Date of experience: March 7, 2021
The prices are always excellent and the quality is always high.
Date of experience: July 13, 2020
Overall very good quality clothing and good prices.
Date of experience: January 1, 2022
Great, very nice clothes and great customer service
Date of experience: July 4, 2021
The purse was perfect. It was exactly as described. It was packed nicely.
Date of experience: June 7, 2020
Very understanding and timely response. Very satisfied
Date of experience: February 22, 2021
I love the real real! Great products at great prices!
Date of experience: October 19, 2020
Described in the e-mail to the support - described in the e-mail to the support
Date of experience: March 1, 2021
Loved it... fast delivery and good descriptions Loved it... fast delivery and good descriptions
Date of experience: February 5, 2020
The item was as described. The purchasing process was easy.
Date of experience: November 16, 2020
Great site! Great service!
Would definitely recommend!
Date of experience: February 8, 2021
Great selection. Good prices. Great customer service
Date of experience: June 2, 2020
The item was exactly as described. Delivery was as promised.
Date of experience: July 13, 2020
Excellent deal, excellent condition, very happy me
Date of experience: September 14, 2020
The product, which I bought it.
It was to old.
The price was to high.
* The RealReal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2021
Item as described, fast shipping
Item as described, fast shipping
Date of experience: September 23, 2020
Good products, good customer service, and good prices
Date of experience: June 15, 2020
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...