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    The RealReal

The RealReal

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Overview

The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.

  • Service
    671
  • Value
    645
  • Shipping
    609
  • Returns
    536
  • Quality
    584

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Positive reviews (last 12 months): 10.2%
Positive
11
Neutral
2
Negative
95
View ratings trends
606
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How would you rate The RealReal?
Top Positive Review

“Buyer & Seller since 2015”

Barbara G.
10/4/24

I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!

Date of experience: 10/4/24
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Top Critical Review

“Therealreal is a scam”

Barbara S.
10/5/24

Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves

Date of experience: 10/5/24
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Reviews (5,304)

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Timeframe

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Reviews that mention popular keywords

customer service (1430) store credit (56) shopping experience (80) return policy (79) quality items (47) quality products (24)
Thumbnail of user saram681
California
1 review
0 helpful votes
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November 16th, 2020
Verified purchase

Authentic piece. Great discount price. Beautiful piece. Xx

Date of experience: November 16, 2020

Thumbnail of user bibianap3
Mexico
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

Always good and satisfying, the shipping always arrives in time and in great continuations

Date of experience: March 7, 2021

Thumbnail of user jingjingm1
New York
1 review
0 helpful votes
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March 12th, 2021
Verified purchase

I like this way to sell and purchase something I like

Date of experience: March 12, 2021

Thumbnail of user valuedc82
Colorado
1 review
0 helpful votes
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July 13th, 2020
Verified purchase

The prices are always excellent and the quality is always high.

Date of experience: July 13, 2020

Thumbnail of user cidaliab1
Canada
1 review
0 helpful votes
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January 1st, 2022
Verified purchase

Overall very good quality clothing and good prices.

Date of experience: January 1, 2022

Thumbnail of user denised972
California
1 review
0 helpful votes
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January 1st, 2022
Verified purchase

The items were just as described. The pictures were real. The quality was great.

Date of experience: January 1, 2022

Thumbnail of user marquisw17
Ohio
1 review
0 helpful votes
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July 4th, 2021
Verified purchase

Great, very nice clothes and great customer service

Date of experience: July 4, 2021

Thumbnail of user carolynm986
New York
1 review
0 helpful votes
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July 4th, 2021
Verified purchase

Website easy to navigate. Prompt delivery. Easy return.

Date of experience: July 4, 2021

Thumbnail of user valuedc68
Tennessee
1 review
0 helpful votes
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June 7th, 2020
Verified purchase

The purse was perfect. It was exactly as described. It was packed nicely.

Date of experience: June 7, 2020

Thumbnail of user greateste4
California
1 review
0 helpful votes
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September 21st, 2020
Verified purchase

The app was very easy to use. Description was very accurate. App was pleasing to the eye.

Date of experience: September 21, 2020

Thumbnail of user virist
New York
3 reviews
0 helpful votes
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March 26th, 2021
Verified purchase

Very understanding and timely response. Very satisfied

Date of experience: February 22, 2021

Thumbnail of user vickeyp1
California
1 review
0 helpful votes
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October 5th, 2020
Verified purchase

Wonderful and great experience Timing and professional

Date of experience: October 5, 2020

Thumbnail of user melanies509
Texas
1 review
0 helpful votes
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October 19th, 2020
Verified purchase

I love the real real! Great products at great prices!

Date of experience: October 19, 2020

Thumbnail of user martyc96
Maryland
1 review
0 helpful votes
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February 13th, 2021
Verified purchase

The service is excellent and the shipping is very fast.

Date of experience: January 14, 2021

Thumbnail of user nataliam38
California
2 reviews
0 helpful votes
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March 31st, 2021
Verified purchase

Described in the e-mail to the support - described in the e-mail to the support

Date of experience: March 1, 2021

Thumbnail of user maraz3
Georgia
1 review
0 helpful votes
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February 5th, 2020
Verified purchase

Loved it... fast delivery and good descriptions Loved it... fast delivery and good descriptions

Date of experience: February 5, 2020

Thumbnail of user terrastente
California
2 reviews
0 helpful votes
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November 16th, 2020
Verified purchase

The item was as described. The purchasing process was easy.

Date of experience: November 16, 2020

Thumbnail of user laureno116
California
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

I am always happy with my experience with Real Real

Date of experience: March 8, 2021

Thumbnail of user garyb1167
Texas
2 reviews
0 helpful votes
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February 8th, 2021
Verified purchase

Great site! Great service!
Would definitely recommend!

Date of experience: February 8, 2021

Thumbnail of user marianny2
Michigan
1 review
0 helpful votes
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June 2nd, 2020
Verified purchase

Great selection. Good prices. Great customer service

Date of experience: June 2, 2020

Thumbnail of user suhak1
Florida
1 review
0 helpful votes
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July 13th, 2020
Verified purchase

The item was exactly as described. Delivery was as promised.

Date of experience: July 13, 2020

Thumbnail of user yuliiap3
California
1 review
0 helpful votes
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September 14th, 2020
Verified purchase

Excellent deal, excellent condition, very happy me

Date of experience: September 14, 2020

Thumbnail of user erickr54
Texas
1 review
0 helpful votes
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February 13th, 2021
Verified purchase

The product, which I bought it.
It was to old.
The price was to high.

* The RealReal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 14, 2021

Thumbnail of user valuedc125
Netherlands
1 review
0 helpful votes
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September 23rd, 2020
Verified purchase

Item as described, fast shipping
Item as described, fast shipping

Date of experience: September 23, 2020

Thumbnail of user maryb2005
California
2 reviews
0 helpful votes
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June 15th, 2020
Verified purchase

Good products, good customer service, and good prices

Date of experience: June 15, 2020

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From the business

The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...

Company Representative

Thumbnail of user ther1016
TRR S.
Typically does not respond to reviews

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