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    The RealReal

The RealReal

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Overview

The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.

  • Service
    671
  • Value
    645
  • Shipping
    609
  • Returns
    536
  • Quality
    584

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Positive reviews (last 12 months): 10.2%
Positive
11
Neutral
2
Negative
95
View ratings trends
606
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How would you rate The RealReal?
Top Positive Review

“Buyer & Seller since 2015”

Barbara G.
10/4/24

I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!

Date of experience: 10/4/24
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Top Critical Review

“Therealreal is a scam”

Barbara S.
10/5/24

Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves

Date of experience: 10/5/24
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Reviews (5,304)

Rating

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Reviews that mention popular keywords

customer service (1430) store credit (56) shopping experience (80) return policy (79) quality items (47) quality products (24)
Thumbnail of user renem245
Pennsylvania
1 review
0 helpful votes
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October 5th, 2021
Verified purchase

Received $$ off coupon even though it's cut and paste can not use it

Date of experience: September 5, 2021

Thumbnail of user ther1016
TRR S. – The RealReal Rep

Hi Rene, we're sorry to hear you're having issues using your coupon code. Reach out to our team at customerservice@therealreal.com with your info so we can help.

Thumbnail of user saram740
Massachusetts
1 review
0 helpful votes
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February 3rd, 2021
Verified purchase

Great deals on products and always excellent selection!

Date of experience: February 3, 2021

Thumbnail of user bonital12
Missouri
3 reviews
0 helpful votes
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May 23rd, 2020
Verified purchase

All my products come in a timely fashion not one bad experience

Date of experience: May 23, 2020

Thumbnail of user marilynm400
Tennessee
2 reviews
0 helpful votes
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September 23rd, 2020
Verified purchase

I'm wearing my beautiful cross necklace
Now! Very happy with purchase!

Date of experience: September 23, 2020

Thumbnail of user susank1145
New York
1 review
0 helpful votes
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September 24th, 2020
Verified purchase

My expert was knowledgeable and charming. Katherine Ward. I hope to work with her again.

Date of experience: September 24, 2020

Thumbnail of user cathya186
Georgia
1 review
0 helpful votes
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May 4th, 2021
Verified purchase

Purse was in pristine condition. Excellent quality.

Date of experience: May 4, 2021

Thumbnail of user janea481
Virginia
1 review
0 helpful votes
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May 4th, 2021
Verified purchase

I wanted jeans. One pair were blue brushed cotton, not denim.

Date of experience: May 4, 2021

Thumbnail of user katec195
Oregon
1 review
0 helpful votes
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September 22nd, 2020
Verified purchase

Easy navigation; somewhat affordable; fast shipping; great packaging!

Date of experience: September 22, 2020

Thumbnail of user vanessay54
Virginia
1 review
0 helpful votes
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September 22nd, 2020
Verified purchase

I was surprised cause of fast shipping. Product quality is perfect.

Date of experience: September 22, 2020

Thumbnail of user sarahw821
Arizona
1 review
0 helpful votes
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September 21st, 2020
Verified purchase

I got my new favorite paid of jeans at a great price!

Date of experience: September 21, 2020

Thumbnail of user catherineq18
California
1 review
0 helpful votes
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September 21st, 2020
Verified purchase

It could not have been easier - or more fun! Lili was professional, courteous and very responsive.

Date of experience: September 21, 2020

Thumbnail of user sharim69
Michigan
1 review
0 helpful votes
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September 21st, 2020
Verified purchase

Great selections. Merchandise arrives in a timely manner.

Date of experience: September 21, 2020

Thumbnail of user amberg257
Pennsylvania
1 review
0 helpful votes
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September 21st, 2020
Verified purchase

Very quick delivery and high quality product. Packaged nicely as well

Date of experience: September 21, 2020

Thumbnail of user josephs1363
Texas
1 review
0 helpful votes
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September 21st, 2020
Verified purchase

Just solid overall experience, buying was easy and exactly as described. Shipped fast

Date of experience: September 21, 2020

Thumbnail of user jocelynb75
Canada
1 review
0 helpful votes
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May 4th, 2021
Verified purchase

Excellent product. Fast shipping. Love it here! Always come back!

Date of experience: May 4, 2021

Thumbnail of user doml14
California
1 review
0 helpful votes
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February 20th, 2021
Verified purchase

Superb selection and really fast shipping make this a 10/10

Date of experience: February 20, 2021

Thumbnail of user tylerb416
California
1 review
0 helpful votes
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March 22nd, 2021
Verified purchase

3 unanswered emails. Only half a product. No explanation

Date of experience: February 20, 2021

Thumbnail of user abigaill74
Wisconsin
1 review
0 helpful votes
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March 21st, 2021
Verified purchase

Multiple issues with shipping and damage on "pristine items" plus delayed response times.

Date of experience: February 19, 2021

Thumbnail of user arthurf103
North Carolina
1 review
0 helpful votes
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February 19th, 2021
Verified purchase

Awesome user experience! Extremely well organized!

Date of experience: February 19, 2021

Thumbnail of user joannas177
New York
2 reviews
0 helpful votes
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February 19th, 2021
Verified purchase

Great stuff and service
Website horrible to navigate

Date of experience: February 19, 2021

Thumbnail of user mainer
Oklahoma
1 review
0 helpful votes
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May 18th, 2020
Verified purchase

Love your items and prices! Looking forward to purchasing from the site again.

Date of experience: May 18, 2020

Thumbnail of user brendam642
Canada
1 review
0 helpful votes
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May 18th, 2020
Verified purchase

Quick purchased. Delivered in just two days to Canada. Excellent product.

Date of experience: May 18, 2020

Thumbnail of user hollyc4
California
2 reviews
4 helpful votes
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May 18th, 2020
Verified purchase

Jorge was extremely helpful and resolved my issue.

Date of experience: May 18, 2020

Thumbnail of user vonetter
New York
1 review
0 helpful votes
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June 17th, 2020
Verified purchase

They lost my very expensive necklace st the Madison Ave store

Date of experience: May 18, 2020

Thumbnail of user wendyl284
Oregon
1 review
0 helpful votes
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May 18th, 2020
Verified purchase

Thank you for assisting me so easily with the delivery address change!

Date of experience: May 18, 2020

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From the business

The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...

Company Representative

Thumbnail of user ther1016
TRR S.
Typically does not respond to reviews

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