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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Quick shipping. Easy returns on returnable items.
I wish there were more pictures of the item.
Date of experience: January 14, 2021
Descriptive online store with great prices that you can rely on.
Date of experience: August 6, 2021
Beautiful piece barely worn and super fast shipping thank you!
Date of experience: September 26, 2020
Fantastic quality authentic item and very speedy delivery
Date of experience: September 27, 2020
Love my new shoes! They are just what I was looking for!
Date of experience: September 25, 2020
Arrived promptly and well packaged. All item were in perfect condition.
Date of experience: September 25, 2020
I love the product choices. There's always something new.
Date of experience: July 28, 2020
Obsessed with my new vintage Chanel bangle. Item as described. Thanks
Date of experience: July 28, 2020
The earrings were beautiful and in great condition. Better than I imagined.
Date of experience: February 20, 2021
Rep was very helpful and understanding!
A pleasure to deal with
Date of experience: February 20, 2021
Sometime the size is not right and can't to return it
Date of experience: February 20, 2021
Very Helpful! Nice to work with and gave good information.
Date of experience: May 18, 2020
Perfect! As always. The item I bought arrived at my new address without problem
Date of experience: May 18, 2020
Excellent product quality as described fast shipping
Date of experience: May 18, 2020
I love your products and the descriptions are spot on. Lovely customer service too!
Date of experience: May 18, 2020
Called customer service need to return an item for credit and it was easily resolved.
Date of experience: May 18, 2020
Lots of selections, good prices and fast shipments
Date of experience: May 18, 2020
Great tracking tool. Delivery date is always spot on
Date of experience: May 18, 2020
Always a great experience, shopping and consigning
Date of experience: May 18, 2020
Totally satisfy with the service price and merchandise
Date of experience: May 18, 2020
Got what I paid for was advised re shipping. My second experience with this company.
Date of experience: July 29, 2020
I always have a great experience with theRealReal!
Date of experience: February 22, 2021
Jewellery exactly as expected, safely packaged and fast (international) postage.
Date of experience: February 22, 2021
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
