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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Your salesperson, Sterling, was very helpful and professional.
Date of experience: February 22, 2021
So many quality items, fast shipping and really great prices.
Date of experience: February 22, 2021
Very easy to shop and a great selection. Wish there was an offer option but I understand why not.
Date of experience: February 23, 2021
Great service. Quick response time, easy to use web site, fair commissions
Date of experience: June 15, 2020
Great selection - it's like having all the top retailers in one place at prices that are reasonable
Date of experience: February 20, 2021
Experience was great! User friendly website which makes it easy to navigate and purchase.
Date of experience: February 22, 2021
Fast shipping and accurate descriptions. Great value.
Date of experience: February 20, 2021
Website easy. Customer service great and fast delivery.
Date of experience: February 23, 2021
Great experience. Very helpful. Helped me with the concern.
Date of experience: February 20, 2021
Quality merchandise at an affordable price! Great customer service!
Date of experience: February 23, 2021
Excellent customer service representatives. Were extremely helpful.
Date of experience: May 18, 2020
Nice and timeless jackets. High quality material at a very reasonable price.
Date of experience: January 14, 2021
Easy access to the Gucci products, great deals and service
Date of experience: January 14, 2021
Great service and products - consistently have had positive experiences
Date of experience: May 18, 2020
Never received an item, have inquired many times over a month +, no response
Date of experience: September 1, 2021
Easy! Love all the choices and good prices. Customer service is always top notch as well.
Date of experience: May 18, 2020
Loved it! Wonderful experience. I'm exceptionally pleased.
Date of experience: August 1, 2020
Excellent. Item was exactly as described. Fast shipping.
Date of experience: August 1, 2020
They responded quickly and were very prompt with returns.
Date of experience: July 30, 2020
A great concept with fabulous service and extremely reliable!
Date of experience: February 23, 2021
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
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