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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Outstanding experience. Timely shipping and product exactly as described.
Date of experience: January 30, 2021
Excellent representation of product and price! Shipped fast!
Date of experience: February 23, 2021
My purchase arrived earlier than expected and in perfect condition
Date of experience: June 16, 2020
Bought 6 shoes from them. All fake. How are these people in business?
Date of experience: November 1, 2014
I just now found you guys site & it's a easy way to shop from you're living room comfortable
Date of experience: February 22, 2021
It was everything I expected and more. My new ring is gorgeous!
Date of experience: June 15, 2020
The dress is beautiful and fits great. Shipping was quick. Thanks!
Date of experience: February 22, 2021
Orders are shipped promptly. Customer support is very responsive.
Date of experience: February 23, 2021
Items delivered with gentle care, in good conditions and Fairly priced
Date of experience: January 17, 2021
Beautiful piece - company is run very professional.
Date of experience: May 19, 2020
Always steal money from my return, that is terrible
Date of experience: September 1, 2021
Hi Shuying, thank you for leaving us a review. If you think there was an error made when processing your return, please reach out to our customer service team at customerservice@therealreal.com.
Had some returns and customer service was very helpful with the return process.
Date of experience: September 1, 2021
Orders shipped timely. Pictures and descriptions accurate. Very satisfied with ease of ordering.
Date of experience: September 1, 2021
We're so glad you enjoyed shopping with us, Michelle. Thanks for sharing your experience with us.
Very happy with purchase experience. Product as described and shipped quickly.
Date of experience: August 1, 2021
Love that my delivery arrived just four days after placed order.
Date of experience: October 6, 2020
Very easy and pleased that the shoes sizing was explained being running a half size small.
Date of experience: October 5, 2020
Very efficient! Fast delivery and returning a product is so painless! Thank you!
Date of experience: October 5, 2020
Easy to browse for clothing, make a purchase, and at reasonable prices.
Thanks!
Date of experience: October 5, 2020
Easy purchase and timely delivery. Item was as described.
Date of experience: October 5, 2020
Beautiful item, just as described, and beautifully packaged.
Date of experience: October 5, 2020
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Becky--I think it's highly unlikely that you received 6 pairs of fake shoes from us. Our authentication process is time-tested and extremely effective. You can read a bit more about it here: https://therealreal.zendesk.com/entries/23520166-How-do-you-authenticate-
Sometimes customers will have a friend or someone who really doesn't have the expertise tell them that an item isn't authentic. Please contact our customer service department at (855) 435-5893 or stylist@therealreal.com, and we'll absolutely investigate the situation with our Director of Authenticity.
Stan G
Customer Service Director