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    The RealReal

The RealReal

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Overview

The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.

  • Service
    671
  • Value
    645
  • Shipping
    609
  • Returns
    536
  • Quality
    584

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Positive reviews (last 12 months): 10.2%
Positive
11
Neutral
2
Negative
95
View ratings trends
606
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How would you rate The RealReal?
Top Positive Review

“Buyer & Seller since 2015”

Barbara G.
10/4/24

I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!

Date of experience: 10/4/24
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Top Critical Review

“Therealreal is a scam”

Barbara S.
10/5/24

Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves

Date of experience: 10/5/24
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Reviews (5,304)

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Reviews that mention popular keywords

customer service (1430) store credit (56) shopping experience (80) return policy (79) quality items (47) quality products (24)
Thumbnail of user anthonyc578
Canada
1 review
0 helpful votes
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January 8th, 2020
Verified purchase

Fast service, good pictures and the measurements were spot on for my purchase. Thanks!

Date of experience: January 8, 2020

Thumbnail of user cjh6
Connecticut
2 reviews
23 helpful votes
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January 8th, 2020
Verified purchase

Items are well packed and in the exact quality or better, than described. I am a customer for life!

Date of experience: January 8, 2020

Thumbnail of user valuedc25
California
1 review
0 helpful votes
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January 8th, 2020
Verified purchase

As described and even better! Thanks for the authentic products

Date of experience: January 8, 2020

Thumbnail of user pamelaa264
Texas
2 reviews
0 helpful votes
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January 8th, 2020
Verified purchase

Great products, fast service/shipment! Will definitely buy from you again!

Date of experience: January 8, 2020

Thumbnail of user daphneh16
South Carolina
1 review
0 helpful votes
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January 8th, 2020
Verified purchase

Experience was exceptional from start to finish. No issues at all

Date of experience: January 8, 2020

Thumbnail of user anthonyc849
Georgia
1 review
0 helpful votes
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June 19th, 2020
Verified purchase

Love the experience found just what I was looking for at a great price

Date of experience: June 19, 2020

Thumbnail of user laurag481
Pennsylvania
1 review
0 helpful votes
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January 8th, 2020
Verified purchase

Super fast shipping. Item in fantastic condition. Great price

Date of experience: January 8, 2020

Thumbnail of user sherrym264
Florida
1 review
0 helpful votes
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January 8th, 2020
Verified purchase

Great purchase fast and quick service I will continue to make future purchases

Date of experience: January 8, 2020

Thumbnail of user rosemariea9
New York
2 reviews
0 helpful votes
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January 8th, 2020
Verified purchase

The best consignment shop ever. Wide variety of items. Fair prices, quick shipping.

Date of experience: January 8, 2020

Thumbnail of user maryh1026
Alabama
1 review
0 helpful votes
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January 8th, 2020
Verified purchase

Well described, easy shopping and shipping experience! Arrived on time!

Date of experience: January 8, 2020

Thumbnail of user ranai4
Michigan
1 review
0 helpful votes
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January 8th, 2020
Verified purchase

Everything went off without a hitch. Ordering was easy and convenient

Date of experience: January 8, 2020

Thumbnail of user lilic13
Texas
1 review
0 helpful votes
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January 8th, 2020
Verified purchase

Site was easy to used. My shoes were packaged well. Will visit again.

Date of experience: January 8, 2020

Thumbnail of user tiffint
Missouri
1 review
0 helpful votes
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January 8th, 2020
Verified purchase

Love the selections. Great designers, realistic appraisals, amazing deals. I'm completely addicted.

Date of experience: January 8, 2020

Thumbnail of user valuedc28
Texas
1 review
0 helpful votes
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January 8th, 2020
Verified purchase

The online description is accurate. My pieces all fit perfectly

Date of experience: January 8, 2020

Thumbnail of user wandab137
California
1 review
0 helpful votes
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January 8th, 2020
Verified purchase

Items were in excellent condition and as described

Date of experience: January 8, 2020

Thumbnail of user naokii
Japan
1 review
0 helpful votes
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May 25th, 2021
Verified purchase

I received the item which is very good condition and great price.

Date of experience: May 25, 2021

Thumbnail of user dawnk289
New York
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

Everything came well packaged and was as advertised

Date of experience: April 14, 2021

Thumbnail of user davidw4187
Illinois
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

I live shopping with TheRealReal. My purchases and sales have been seamless!

Date of experience: September 1, 2021

Thumbnail of user ther1016
TRR S. – The RealReal Rep

Hi David, we're so glad you love shopping with us. Please let us know if there is anything we can do to make your experience with us an even better one!

Thumbnail of user feh5
Hawaii
1 review
0 helpful votes
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October 23rd, 2020
Verified purchase

It was not as what I expected. All my other purchases were stunning.

Date of experience: October 23, 2020

Thumbnail of user jenniferc2734
Georgia
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

Great product and good service. I would buy more often if shipping was free.

Date of experience: August 4, 2021

Thumbnail of user nin10
New York
1 review
0 helpful votes
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August 1st, 2021
Verified purchase

Thank you for being thorough, fast, reliable and easily accessible!

Date of experience: August 1, 2021

Thumbnail of user salomehs
California
3 reviews
3 helpful votes
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May 22nd, 2015

Really nice products, good customer service, authentic items.

Date of experience: May 21, 2015

Thumbnail of user anak61
Canada
1 review
0 helpful votes
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January 13th, 2020
Verified purchase

Authentic items, great prices, super fast delivery.

Date of experience: January 13, 2020

Thumbnail of user brendas666
Iowa
1 review
0 helpful votes
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January 13th, 2020
Verified purchase

I am extremely excited to use this clutch. It is in excellent condition and arrived quickly!

Date of experience: January 13, 2020

Thumbnail of user ther1016
TRR S. – The RealReal Rep

Hello Brenda,

Thank you for sharing your feedback.

We sincerely hope you are enjoying your Michael Kors Pebbled Leather Clutch from us at The RealReal. We greatly appreciate hearing that you had a positive shopping experience as well.

If you need further assistance, our team is here for you.

Thumbnail of user valuedc42
Massachusetts
1 review
0 helpful votes
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January 12th, 2020
Verified purchase

Best designers, great value, simple returns and very practical I shop sitting on my couch

Date of experience: January 12, 2020

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From the business

The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...

Company Representative

Thumbnail of user ther1016
TRR S.
Typically does not respond to reviews

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