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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Fast service, good pictures and the measurements were spot on for my purchase. Thanks!
Date of experience: January 8, 2020
Items are well packed and in the exact quality or better, than described. I am a customer for life!
Date of experience: January 8, 2020
As described and even better! Thanks for the authentic products
Date of experience: January 8, 2020
Great products, fast service/shipment! Will definitely buy from you again!
Date of experience: January 8, 2020
Experience was exceptional from start to finish. No issues at all
Date of experience: January 8, 2020
Love the experience found just what I was looking for at a great price
Date of experience: June 19, 2020
Super fast shipping. Item in fantastic condition. Great price
Date of experience: January 8, 2020
Great purchase fast and quick service I will continue to make future purchases
Date of experience: January 8, 2020
The best consignment shop ever. Wide variety of items. Fair prices, quick shipping.
Date of experience: January 8, 2020
Well described, easy shopping and shipping experience! Arrived on time!
Date of experience: January 8, 2020
Everything went off without a hitch. Ordering was easy and convenient
Date of experience: January 8, 2020
Site was easy to used. My shoes were packaged well. Will visit again.
Date of experience: January 8, 2020
Love the selections. Great designers, realistic appraisals, amazing deals. I'm completely addicted.
Date of experience: January 8, 2020
The online description is accurate. My pieces all fit perfectly
Date of experience: January 8, 2020
Items were in excellent condition and as described
Date of experience: January 8, 2020
I received the item which is very good condition and great price.
Date of experience: May 25, 2021
Everything came well packaged and was as advertised
Date of experience: April 14, 2021
I live shopping with TheRealReal. My purchases and sales have been seamless!
Date of experience: September 1, 2021
It was not as what I expected. All my other purchases were stunning.
Date of experience: October 23, 2020
Great product and good service. I would buy more often if shipping was free.
Date of experience: August 4, 2021
Thank you for being thorough, fast, reliable and easily accessible!
Date of experience: August 1, 2021
Really nice products, good customer service, authentic items.
Date of experience: May 21, 2015
Authentic items, great prices, super fast delivery.
Date of experience: January 13, 2020
I am extremely excited to use this clutch. It is in excellent condition and arrived quickly!
Date of experience: January 13, 2020
Hello Brenda,
Thank you for sharing your feedback.
We sincerely hope you are enjoying your Michael Kors Pebbled Leather Clutch from us at The RealReal. We greatly appreciate hearing that you had a positive shopping experience as well.
If you need further assistance, our team is here for you.
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi David, we're so glad you love shopping with us. Please let us know if there is anything we can do to make your experience with us an even better one!