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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Everything arrives in perfect condition every time
Date of experience: February 25, 2021
Fast, easy. The item came as described in perfect condition.
Date of experience: August 17, 2020
Fabulous very satisfied with the entire experience!
Date of experience: August 13, 2020
Very pleasant experience as usual, speedy delivery
Date of experience: August 13, 2020
Product as described, quick shipping
Will order again
Date of experience: August 17, 2020
I had to return an item that didn't fit and the experience was easy.
Date of experience: August 17, 2020
Customer service exceptional, product delivered in timely matter, very happy with the quality
Date of experience: August 17, 2020
Incredibly responsive and responsible to customers
Date of experience: June 29, 2020
Great packaging, fast shipping, high quality pieces with reasonable price
Date of experience: June 29, 2020
Always professional. Very helpful. The best customer service.
Date of experience: January 25, 2021
Very helpful patient person who helped me with purchase
Date of experience: January 25, 2021
High quality items in pristine condition and good prices.
Date of experience: January 25, 2021
Shop at this site for my baby granddaughter. Super deals on new items as well. Quality merchandise!
Date of experience: January 25, 2021
Great selection, descriptions are spot on, customer service is very helpful.
Date of experience: January 13, 2021
Great items, quality product and service. Recommend without hesitation.
Date of experience: June 29, 2020
Excellent service thorough with description prices are great
Date of experience: June 29, 2020
Amazing experience! Pristine condition, in a box, arrived on time, brand new! Never worn!
Date of experience: June 29, 2020
I get personal emails and phone calls about my consignments
Date of experience: May 25, 2020
I appreciate the quick and detailed response. Thank you very much!
Date of experience: June 4, 2021
Sari Larson is very responsive and easy to deal with.
Date of experience: June 4, 2021
Fabulous experience both buying and selling. Huge thanks!
Date of experience: June 4, 2021
Excellent customer service. Great selection of inventory to choose from.
Date of experience: June 4, 2021
Lovely ring... great quality! Very fast shipping too.
Date of experience: November 6, 2020
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
