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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
From browsing, purchasing to packaging. Everything is great. Love this site. Easy and wonderful.
Date of experience: February 5, 2020
Recently - no trouble. Previously - easy going dissolving. Thank you! HC
Date of experience: May 26, 2020
Never a problem fixing things there. Thanks as always
Date of experience: February 5, 2020
I appreciate that the issue was resolved quickly and fairly.
Date of experience: February 5, 2020
My third order from them, great service, fast shipping, thanks.
Date of experience: February 5, 2020
Excellent purchase started shopping all over again
Date of experience: February 5, 2020
I love that you guys partnered with Affirm. However, shipping was very slow this go around.
Date of experience: February 5, 2020
Been waiting over 3 weeks for a refund of an item that was never shipped.
Date of experience: October 15, 2015
A+++++++++++++++++++++++++++++++++
Keep up great job
Date of experience: November 2, 2021
Super Quality Items! Fast Shipping. Clean merchandise. Authentic. Simply the best
Date of experience: August 24, 2020
Love the ease of using this app, ordering, payment, and shipping are all streamlined
Date of experience: March 3, 2021
Product as described, in excellent, mint condition! Arrived timely, nicely packaged.
Date of experience: August 24, 2020
Beautiful condition and promptly received... a wonderful experience
Date of experience: February 8, 2020
Hello Markley,
Thank you very much for your feedback.
We are truly grateful to hear that you've had a wonderful experience with The RealReal.
Our team is here for you if you need further assistance.
Great service, fast shipping, best prices. Always a pleasure to work with.
Date of experience: March 3, 2021
Great purchase price and product arrived better than description
Date of experience: August 24, 2020
Perfect for those who love clothes and fashion, but prefer a more sustainable way of life
Date of experience: March 1, 2021
But for the price my dress should be a more quality materials
Date of experience: August 24, 2020
Arrived faster and super safe in tip top condition.
Date of experience: February 7, 2020
Hello Rae,
Thank you very much for sharing your feedback.
We sincerely appreciate you shopping with The RealReal and love hearing about the positive experience you've had with us.
Our team is here for you if you need further assistance.
Excellent site and clothes exactly as described. This is my third purchase.
Date of experience: February 6, 2020
Hello Gina,
Thank you very much for shopping with us at The RealReal.
We are happy to hear that you were able to use the site credit for a wonderful designer piece.
If you need further assistance, our team is here for you.
My item arrived quick and was exactly as I hoped it would look like.
Date of experience: August 24, 2020
* The RealReal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 24, 2020
Found the earrings I've been looking for. Came in perfect condition
Date of experience: August 21, 2020
I purchased a pair of ysl tributes exactly how described
Very happy
Date of experience: July 3, 2020
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
We appreciate the stellar rating, Jolanta!