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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Purchased 3 items. Received them when expected ish. Products ordered were correct.
Date of experience: August 1, 2021
As always Wonderful products, great packaging/tracking
Date of experience: August 1, 2021
Great selection, fast shipping, items described and rated wel.
Date of experience: March 9, 2021
Customer service representative refusing to honour advertised returns policy
Date of experience: October 4, 2021
Like new products, excellent prices, fast delivery.
Date of experience: March 6, 2021
Merchandise arrived promptly, and in described condition.
Date of experience: February 9, 2021
Received in a timely manner, very happy with purchase I made.
Date of experience: January 25, 2021
Lovely boots, happy with the condition. Nicely packed
Date of experience: January 25, 2021
Easy return of a necklace that was too small for me.
Date of experience: January 25, 2021
The product was exactly as presented. Arrived timely and I love it!
Date of experience: January 25, 2021
Great customer service. Awesome luxury item prices.
Date of experience: July 13, 2020
Fast delivery, great website, item is really nice, can't wait to order from there again
Date of experience: July 13, 2020
My third purchase with the RR and haven't been disappointed yet.
Date of experience: June 2, 2020
Great product (exactly as described) but expensive postage to Australia
Date of experience: June 2, 2020
I have always had a good experience with my purchase not this time
Date of experience: June 2, 2020
I'm so pleased with my purchase. Shipped quickly, and great price!
Date of experience: April 17, 2021
Bought 3 Jeans and all were exactly as described. Very happy.
Date of experience: April 17, 2021
I've had so much fun selling and buying cool stuff on this site for years. A+
Date of experience: April 17, 2021
Great products once you know how to shop. I only buy very good, excellent or pristine
Date of experience: April 17, 2021
Still end up being told that some items are final sale despite triple-checking my cart always.
Date of experience: April 17, 2021
It is very easy to go through your website and pick what you are looking for.
Date of experience: February 1, 2022
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Grace, we're sorry our team wasn't able to assist you with your return. Please DM us on social media with your order details so we can help.