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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Responsive and resolved the issue! I'll always come back if they continue service like this!
Date of experience: August 1, 2021
Everything arrived in pristine condition as described
Date of experience: August 1, 2021
Beautiful curated jewelry and excellent customer service
Date of experience: September 8, 2020
Prompt service
Very happy with everything
Will def order again
Date of experience: September 8, 2020
Items very nice quality. Just as described. Timely delivery!
Date of experience: March 11, 2021
Great products and fast delivery, wish prices were lower overall very good
Date of experience: September 8, 2020
I bought couple of time, all online and so far very satisfied generally. Thank you
Date of experience: September 8, 2020
Great service, fast delivery, and overall exceptional quality goods!
Date of experience: March 11, 2021
I love my brand new Manolo sandals at a price that can't be beat.
Date of experience: September 8, 2020
Shipment arrived extremely late with very limited notice or explanation
Date of experience: March 13, 2021
Awesome deal on designer fashion for a great price plus fast shipping.
Date of experience: February 12, 2021
Fine. Customer support was helpful as always but I waited longer than usual for a return refund.
Date of experience: January 25, 2021
Jacket was even better than described! Fit is perfect and I got it fast.
Date of experience: July 13, 2020
Items arrived as listed. Delivery was faster than expected.
Date of experience: July 13, 2020
Shopping is easy but i'd rather have options for notices of new items on my saved searched brands
Date of experience: July 4, 2021
What a great experience! I can't wait to order from them again.
Date of experience: July 1, 2021
It was well executed and good communication along the way
Date of experience: July 1, 2021
The agent that helped me was diligent so quick with a resolution
Date of experience: July 1, 2021
One of the best customer service experiences I have had. Responsive, helpful, positive, and polite.
Date of experience: July 1, 2021
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
