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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
I purchased gold jewelry. The pieces were beautiful and as described.
Date of experience: July 1, 2021
Mostly favorable.
Had some issues with incorrect sizing
Date of experience: July 1, 2021
They were very good about returning items to me rather than taking a deeper discount.
Date of experience: November 29, 2019
Excellent, was beautiful. Just as described. Quick shipping.
Date of experience: November 30, 2020
Fast shipping. Item is exactly as described/pictured. Dream... lived.
Date of experience: November 30, 2020
Fast deliver and description of jewelry is very accurate, love to have a valuation report.
Date of experience: November 30, 2020
Classic navy blazer, great condition and good price. Delivery was fast.
Date of experience: November 30, 2020
Clothes smell weird. Doesn't feel refreshed. Service is bad
Date of experience: February 1, 2022
Never received the item, no ability to get specific delivery date
Date of experience: February 1, 2022
Items always arrive exactly as described. Packaged properly and with care.
Date of experience: February 1, 2022
Fast delivery
Good quality of the product
Reasonable price
Date of experience: January 1, 2022
It was a good one too bad for the multiple deliveries.
Date of experience: March 13, 2021
Best customer service and variety of luxury goods.
Date of experience: February 11, 2021
My GG belt arrived timely and in amazing packaging. Thank you.
Date of experience: February 11, 2021
Very easy, my purse came exactly as described. Delivery was prompt and they kept me informed.
Date of experience: February 11, 2021
Easy to consign and quality judgements are right on.
Date of experience: September 8, 2020
Object like description, fast delivery, careful packaging
Date of experience: September 8, 2020
Easy - items as described, and fast delivery even to australia.
Date of experience: September 8, 2020
Always beautifully prepared and packaged items. Thrilled will my purchase.
Date of experience: August 4, 2021
Late, ENT route to wrong destination and eventually received. First time experienced.
Date of experience: July 7, 2021
Shipping is super fast and the items came in great condition!
Date of experience: July 4, 2021
Excellent delivery speed & accurate description of products.
Date of experience: July 2, 2021
Very easy to search, a lot of choice and great prices
Date of experience: December 4, 2020
Beautiful item, exactly as described. Fast shipping and nice packaging of garment.
Date of experience: December 3, 2020
Customer service unable to help when contacted via chat
Date of experience: February 1, 2022
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
