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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
From choosing to purchasing, the experience is smooth and easy.
Date of experience: February 1, 2022
Every time I order something it comes quickly and just as described.
Date of experience: February 1, 2022
The 14 day return policy is terrible. One of my items was missing.
Date of experience: August 1, 2021
Expedited service. Wish there were more pictures though.
Date of experience: December 3, 2020
I have no complaints my purchase was a gift and in great condition.
Date of experience: February 25, 2021
Super nice customer service, great prices, excellent quality,.
Date of experience: January 2, 2022
Blair is a pleasure to work with! She makes the process efficient and fun.
Date of experience: January 2, 2022
You can't talk to anybody and the text answers are given don't even make sense in English
Date of experience: January 2, 2022
I've made three purchases. My savings off retail are almost 90%. Very pleased!
Date of experience: September 11, 2020
Good quality. It's fun to shop for discounted high fashion
Date of experience: January 1, 2022
Reasonable price, quality product, fast shipment, excellent process.
Date of experience: January 12, 2021
The items have always been exactly as described and delivered promptly. 9
Date of experience: January 1, 2022
Great service! Fast and easy tracking. I would order again. Thank you!
Date of experience: June 6, 2020
I am in love with my new purchase and will definitely buy again!
Date of experience: June 6, 2020
Very satisfied with the bag received. Would definitely recommend
Date of experience: June 6, 2020
A customer service rep was very helpful with fixing an online order.
Date of experience: June 6, 2020
I was never disappointed with any of my purchases wonder item and always fast shipments
Date of experience: June 6, 2020
Excellent experience in all aspects, and I plan on continuing to use this app! :)
Date of experience: June 6, 2020
I received my order almost immediately! I'm very pleased with the prices!
Date of experience: September 16, 2020
Excellent service and a great place to sell your designer goods!
Date of experience: January 13, 2021
Items look incredibly good, customers service excellent.
Date of experience: May 1, 2021
Designer clothes at great prices + environmentally sustainable. I love it!
Date of experience: May 1, 2021
I like the features. Just wish there was a way to filter by condition of item when shopping.
Date of experience: February 2, 2022
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
