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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Nicolas very professional, courteous and had a great sense of humor, many thanks!
Date of experience: February 19, 2021
Purchasing quality luxury items at a fraction of the cost is right up my alley.
Date of experience: February 19, 2021
Just love this site. Tons of choices and shipping is very fast.
Date of experience: January 28, 2021
Love the sweater I got! Was in great condition, and true to picture.
Date of experience: January 2, 2021
Great prices and luv my item... I will be shopping for more in due time!
Date of experience: December 17, 2020
Tout ce que j'ai vécu avec le vrai service client concernant les questions concernant ma commande, l'expédition, les douanes et la livraison, le site Web est très simple, mais je n'ai pas reçu de certificats de vérification de produit avec mon dernier achat.
Date of experience: November 8, 2021
Questo sito combina così tante cose che amo: marchi di design, prezzi incredibili, un servizio straordinario e un display abile, il tutto in un formato facile da usare che mi fa tornare ancora e ancora. Raccomando
Date of experience: October 26, 2021
Hice mi compra para llevar en mi viaje y iré sin nada! La App no me ofreció la opción de elegir el delivery express y mandé un mail exactamente en el momento que ejecuté la compra pero no me resolvieron nada! Aparte tardará más de una semana en llegar, es realmente decepcionante!
Date of experience: July 5, 2021
Les prix sont très compétitifs et parfois meilleurs que ceux des autres discounters. Une expérience formidable dans tous les domaines. Je vous remercie.
Date of experience: October 31, 2022
Die Abwicklung funktionierte ohne Probleme. Die bestellten Artikel sind wie beschrieben in einem hochwertigem Zustand. Sehr zu empfehlen! Herzlichen Dank.
Date of experience: March 4, 2021
Die Bestellung ist schnell, alle Informationen über das Produkt ist verfügbar, ich mache die zweite Bestellung in diesem Online-Shop, und beide Käufe bitte, Lieferung auf Zeit, innerhalb der vereinbarten Zeit
Date of experience: July 25, 2022
Every time I buy form The real real is always so easy. Great job
Date of experience: March 4, 2021
Great prices great fines best second-hand designer stuff you can find on the web.
Date of experience: July 7, 2021
I was happy with my service at the Real Real - good response time.
Date of experience: March 4, 2021
All items fit perfectly because the measurements were accurate.
Date of experience: March 4, 2021
I recently received prompt and courteous service for an issue.
Date of experience: March 4, 2021
Grand magasin, il y a beaucoup de choix, en principe, j'ai tout aimé, la qualité est bonne, le service client est excellent
Date of experience: November 25, 2021
J'adore mes robes, elles sont superbes et conformes à la description sur le site.
Merci beaucoup et gros bisou de Paris je
Date of experience: March 7, 2021
Livré rapidement. Belle qualité. Bon prix. Bon service client. Site Web facile à utiliser. Je suis vraiment satisfait de mon achat. Merci!
Date of experience: November 18, 2021
Satisfait de tout ce que j'ai acheté. J'adore ce site. Vous pouvez toujours compter sur eux. Bonne expérience dans l'ensemble.
Date of experience: November 20, 2021
Gute Firma. Schnelle Lieferung, ausgezeichneter Preis und großartiger Qualität. Einfach, mein Produkt zu finden und einfach zu kaufen.
Date of experience: November 23, 2021
Produit de qualité, rapide et efficace. Très bonne qualité, et le service client était vraiment bon. Expédition incroyable et rapide!
Date of experience: November 18, 2021
Hochwertiges Produkt zu einem tollen Preis. Schneller Versand. Lieben Sie das Aussehen und die Haptik.
Date of experience: January 10, 2022
Die Qualität ist erstklassig und es dauerte 3 Tage, bis es ankam! Vielen Dank für Ihre harte Arbeit, viel Glück und Wohlstand!
Date of experience: June 17, 2022
Ausgezeichneter Service in diesem Geschäft, Manager antworten schnell und klar auf alle Fragen von Interesse, die Lieferung erfolgt schnell
Date of experience: January 24, 2022
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Thank you for sharing your experience with us, Gregor. Can't wait to see you again soon!