The RealReal

I am going to be consigning A couple of items that have a higher retail value than my typical flip with the Real Real. This will give customers the peace of mind that what they are purchasing is in fact really real

Easy to browse and purchase. Item descriptions are true to the merchandise received. The only issue I've ever had is the size being wrong on one pair of pants- ordered from the women's collection and they were kids jeans- gave to granddaughter.

I started consigning two months ago with The Real Real. The worst experience ever.
Statements made about consigning not held true. Bad customer service.
Items sold so low.discounts applied whenever. I can go on and on.
The most unprofessional business I've experienced.

I've had decent luck with purchases, but not great. It's been 50/50. I recently received a pair of Prada boots that I loved until the heel crumbled in my hand due to being so old. The good thing is that they accepted the return though I was 2 days out of my window, but they looked great when I inspected them. I only noticed the heel when I moved them in my closet. Unfortunately, a third of my refund was store credit. As a seller, my Manolos sold for $135 and I am getting $40 of that, oh wait, $30, because since the sites direct deposit system isn't compatible with my bank, there will be a $10 processing fee to mail me a check.

They gave me some prices beforehand, but once I gave them items to sell, they priced them at a much liver price and discounted them immediately. I would have got a better deal just to donate them and claim a tax deduction. A total scam. Do not even bother.

Well, if you want the run around and to pay for something you will never get. Shop on real real! I live in Canada and paid $51 for shipping to Canada. Crazy expensive and I had no tracking. Finally found out that My item is sitting at a sorting facility in Southern Alberta, no where near me - waiting for me to pay customs and pick it up. No tag was left by DHL for me, to notify me customs had to be paid …. Because the package is not in My city? What professional business charges outrageous amount for shipping, then has no clue about clearing packages to Canada. That would be real real! If you want to get ripped off and be told to pay customs cost and you can't because the item did not even come to the city you live in …. Please buy from real real. The customer service was like talking to a wall - just telling me to pay customs over and over!

Disgusted by real real

Sold something on the real real. They priced my item at $210 even though the same exact item in the same excellent condition in a different size and slightly different color was priced at $525. That's a big difference. Lucky for me I saw the other item and complained. Otherwise, I would have been out the commission on $265. After a lot of haggling with the customer service up they agreed to raise price of my item to $475 ( not sure why I didn't get the last $ 50 something about time it took to sell). But then they made me wait six weeks to get paid the increased commission. When the day I was supposed to be paid came they said " oops you should have been paid, we're not sure why you weren't, we will pay you asap." So far 11 days have passed without payment. They did give me $50 for my trouble but I want my commission.

I have to say, except for couple of times I have been satisfied with most purchase. Not happy with consignment, I probably will only consign the items I bought from you.
As a very regular customers, I would like to know what my percentage will be for that. I would really wish, It should also reflect on my buying power as well. Thank you.

I have been extremely satisfied with my experience. I have purchased several clothing items. A few had to be returned due to the color not being what I envisioned, not fault of sellers. Returns are easy. I appreciate the ability to return unlike other consignment sites. Always my go to site for certain brands.

Real Real is a great resource to me- for both buying and selling. They may not be perfect every time but they are responsive when they make an error. This is important to me and is what makes all the difference in their credibility and reliability which I am convinced I can depend upon.

The first time an item was lost, the customer service person was quick to locate the problem and communicated. This time, I requested an item mailed back to me because it was priced too low, this was in September. Both of my reps kept assuring me they were working on it. It was tagged on site as being prepared to mail back for 3 Months! Just yesterday It was shown as Sold! I've been trying to contact someone and no one has gotten back to me. I'm so frustrated!

Experience is normally great although this time I was disappointed.
Paid 30$ for expedited shipping (1 day) and it came in 5. I returned a couple items because it didn't arrive in time for me to wear so I ended up having to buy something else and also got charged a 11.95$ return/processing fee. The woman I spoke to the on the phone the was trying her best to do everything and anything to help me but she could not. It was not her fault. So this is why I am giving a not so great review on the experience.

I like the experience of shopping at The Real Real and being a consignor, but they claim items will be shipped the day following your order and arrive in 3-5 business days. After placing multiple orders recently, this is false. Orders take 9 days on average, which is annoying when you expect something in 5 days, and gives you a shortened window to request a return. For the cost of shipping, orders should arrive on time. It's really frustrating and I don't think I will order from TRR again, especially since it's the day after my order and of course it hasn't been shipped… TRR: either fulfillment needs to be sped up, the shipping cost reduced or the website updated to accurately post shipping times (preferably the first two)!

If the items sent to them to sell don't meet their standards, that's one thing. But to claim that the items were returned, but can't give me tracking info is poor business. Messages to their custom service system go unanswered.

Obviously the draw to the site is its huge selection you can't find anywhere else, but beware if you live outside the USA. Everywhere on the site says returns are $12, but this does not apply to international buyers. You have to ship the item back yourself and do not get reimbursed for any of the costs, and you have to apply to the federal government yourself if you want to get your import fees paid back. Especially if you're looking to buy cheaper items, the cost of returns on the individual may in some cases be higher than the item itself. On top of that, they do not disclose all defects/damage on the item in the description online, and even when I returned an item citing undisclosed damage, they put the item back up on the site without reviewing and adding the obvious damage I noted.

Phone message with estimated hold time... I have held numerous times for the specified duration on different days, only to be disconnected. Have several issues I have been trying to resolve but cannot get anyone to help me.

I love high quality things that would not always be affordable to me. The Real Real makes them obtainable. I live in a small city so I don't necessarily have access and knowledge of certain brands and the website makes shopping these brands possible. I love the way you can "window" shop and love something and buy it later if it is still available. Customer service has always been responsive. It is a fun way to shop - I really like it.

I ordered a chanel tote and a pair of shoes for my daughter's wedding. Both items were exactly as described! The shoes however were a tad too tight so I had to return them. This process was the easiest I have ever experienced.
Thank you!

The tunic blouse and the linen pants were as expected. Basic items and in excellent condition. The "wool pea coat" was disappointing. Pea coat infers outerwear... the jacket was a very thin/light weight double breasted blazer. I would have returned it but my daughter likes it and has taken it over.

Have consigned with them a few times, every time I consign, they find a reason not to accept a item and then charge an enormous amount of money to ship it back and if you ask for an invoice (to see what they actually paid), they say they they can't provide one. I feel it is a scam to compensate for all the free consignment shipping they do.

Aggressive, unpleasant and ugly customer support.
I never sing up for any mails from them and was asking to be removed from list. I never have account with them and seem like they just bought mailing lists to SPAM people.
Instead of removing my address they push me to have account first to be removed then.
Is it stupid? Or what?

If you won't have your mail box full of SPAM never ever deal with them!

Some of the things I've purchased labeled like new come with stains or holes. Often these things are not indicated, and when purchasing things on sale, they can't be returned. Otherwise, I like shopping at the real real.

Love this site! Shipping is amazing and I've never had an issue thus far. Keep up the great work. Great customer service and very accommodating. Products are authentic as well as the fantastic prices.