The RealReal

I ordered a phone case and i receive a call from postal service saying if it has to be delivered to my door step, there will be additional charge of 32aed, this was never mentioned while purchasing and when i mailer their customer service, they were like whatever your country of residence charges is not their responsibility it seems and if order is not collected, money wont be refunded. What sort of service is this? I work for an ecom too. Really poor service. Please do not buy from them!

We placed an order, which was cancelled by them but they still took the payment and are refusing to refund it. Awful company with appalling customer service. Avoid at ALL COSTS.

After speaking to The RealReal's (TRR) customer service confirming that the item was in good condition with only some moderate discolouration, I bought a Helmut Lang jacket. Today the jacket arrived with a massive TEAR in the side with stains through out and a fake Helmut Lang store tag. Frustration, after confirming it was in good condition! TRR only offering a refund for the item, not tax or postage. To top it off, also refusing to send me a return label. Costing me $90 for postage both ways... for a mistake their customer services have made.

My mother died and had many high end items. My sister and I called TRR and talked pretty extensively with someone who later stopped responding no matter how many times I tried to reach her. Finally I was put in touch with someone responsive and we ended up sending in 76 items over a year ago. Some did well and some didn't but the ANNOYING thing is that 4 or 5 items are listed as pending and no amount of calling or emailing has resolved this. If they are unsuitable, send them back! I can't get any answers. Would not deal with them again!

I sent several items to them and waited few weeks. I could see my items on their website but not in my roster. Called their customer care and they required photos of the items so they can find them. I have been going back and forth with them over this for a while now, and my most expensive items are still missing! Plus they are very pushy asking for more items to send them! The pricing is really bad! You end up getting peanuts on whatever they sell. I learned my lesson; never again! Scammers!

As a seller don't waste your time. You're better off donating or selling in garage sale. They are cheap and give you nothing for expensive items. They sold about 2 items which I originally paid ~$900. They both sold relatively quickly and would've been a steal for their customers as I item I wore once and the other item never. My payment was $38. They suck

I've been selling high designer bags on the TRR. The way they price bags is sooo inconsistent! They are either prices super high, or super low. They don't stick to the middle! The prices are all
Over the place. Anywhere I look at other sites, usually bags like Chanel stay consistent with pricing!

The worst customer service imaginable. They outsource to India, don't have "managers" you can speak to because apparently they don't take "calls", they don't want to help, and they are LIARS. Also, they don't know what profane language is, as I was told to not use profanities when I told them "this is the worst customer service ever"-never heard that one before lol I suppose that's what happens when you outsource to different countries instead of giving jobs to the millions in America who need work. Company went sooo downhill I'm shocked it hasn't shut down yet.

I really like a lot about real real. First, the webpage design is so efficient and easy, really very good. Best shopping web site around.
Purchasing and returns are easy too. So much good! I do like shopping here more than selling. I see many listings that are posted incorrectly. Men's items in women's section, sweaters listed as blouses, incorrect descriptions. If you are selling, once your items are posted, I would recommend checking to make sure they are
Listed correctly. The problem is, if item is posted wrong, a shoppers search won't find it and you will see the price dwindle because it is sitting for so long. Just check!

I sent my Russian sable coat to be sold by the Real Real - they advertised it as Faux & sold it for $395 - I purchased it for over $40,000. There is NO resolution. Also they do not use humans to price item - they use algorithms to sell items as quickly as possible. I have earned probably over $100,000. For the real real - I will never consign anything with them again. DONE

Said in the title. If you're looking to buy, it's not so bad. Prices are a bit high, but the grading of the quality of items is fair enough.

However, I would highly advise against selling to them. The amount of time it takes them to process and money you receive back is ridiculous. You could sell it on Facebook marketplace super cheap. You would get the money faster and receive more money as well.

I am so frustrated as a consumer that they've blocked me even though I received only 2 out of 4 items I purchased 40 days ago. They promised to send the rest, but it never arrived. I got a refund after disputing with my credit card company. Now, they're blocking me from making a new purchase, claiming I falsely reported not receiving the items. I provided the tracking number multiple times, but they refuse to acknowledge it. I'm determined to fight this until the end. They told me that it was delivered and I am a layer so I need to cancel for dispute for refund of lost clothes if I want to shop on Realreal site again. They told me that only I can cancel the dispute card company, then they will unblocked me. It was totally unfair and This situation is absurd discrimination and an unjust consumer protection law.

As a customer of TRR since their inception, I don't know what's happened to their one time great products and service. I have spent thousands of dollars on their site over a decade now! Their descriptions are inaccurate, the quality control is inconsistent, and customer service is the worst! One item will be listed as very good but arrives as a "fine" (the lowest quality rating). I've received items measured wrong, and listed as final sale. Now I'm stuck with expensive items that were inaccurate descriptions, they won't take back. Online buyers depend on the measurements and item descriptions. Take accountability! So many online designer consignments now, time to exit from TRR! Photo of leather jacket listed as Very Good quality, online photos did not reveal this one inch black ink stain!

I am both a purchaser and consignor. I have had ups and downs with the Real Real from the time they began. They have really gone downhill! I ordered some items to wear to a conference coming up. I only search for small or XS (I am a 4/6 typically). Well, the items arrived today, all balled up in a bag and left out in the rain. The jacket I really needed was a size 22! Can you imagine? It's tremendous and when I called the real real they said it was not returnable because it was on sale. I reminded them that it was falsely advertised. They didnt know what to say but would contact me again. The next item was a lafayette sweater advertised and new with tags and "excellent" condition. Well, it had tags on it, but was worn out with pulls and holes in it. Unwearable unless I wanted to lounge around the house. Not acceptable. I have given them pristine items to sell from their accepted list only to have them rejected, yet they are selling wrinkled, torn, and pilled items? The jacket (the one that is a size 22) is not wearable. I am so frustrated! Back to the competitors...not sure if I can say them on this site or not, but there are other luxury brand seller out there that do the right thing!

I sent and item valued at 799.00. I waited 3 months to post the item suddently I received an email that my item was posted for sale forn $355 within hours it sold. I emailed them right away to remove the item and they did not get my emails. They took 40% comission. Also another item in New condition they posted as used and I got a big loss. Do not consigned with them. They are the worst. They only care about their comission not their customers.

I sent an $800 retail formal dress in excellent condition for consignment. In just a few weeks, the price declined on the site to $24. I asked for the dress to be returned to me at that point, as allowed by their T&C. It's been 2 months, and they still have my dress. Each time I contact them they say it's been "expedited" and I'll receive it in 2 weeks. Today, they said 4 weeks because of a "long queue of expedited items." What? Sounds like a scripted plan to keep items from consigners who will likely give up after several weeks of this runaround.

I had 3 issues with RealReal in the course of 2 years using this company as a consignor and buyer. The latest issue was with a jacket that was listed as a women item (see attached), it was non-returnable
but based on the measurement I thought it would be the right fit and I purchased it. When I put it it on, I realized that it is a men's blazer, but the customer service refused to accept a return.

Highly discourage anyone from using this service. After two months of back and forth they claim they never received one of two items in same box. This was after one of the sales reps told me not to worry and I would be made whole. I provided photos of both items in box when I shipped. This means they don't really inspect items for quality of entire pieces go missing and if any issue arises, it's your word against theirs, even with photos.

I came across this platform and I was like 'oh yea I've found a place to sell my stuffs' so i sent several items to them and waited for like a month I couldn't find my item on my roster but it was showing on their website, I called their customer care and they weren't responding well. I have been going back and forth with them over this for a while now, and my most expensive items are still missing! I had to reach out to uncac.net and after a few paper works and all I was able to recover my items back.

They told me to send pictures of the items I wanted to sell. My stuff was new and beautiful which they offer a okay deal and I accepted. It's been more than two months my stuff is selling way cheaper 1 item was sold and returned 2 weeks later. As for now I'm still waiting to get paid. Please do not sell your stuff like I did

I bought shoes advertised at size 12, it arrived size 9, the number is clearly on the bottom so unless they're literally illiterate there's no excuse and then i contacted customer service and they were terrible it's like its their first time talking to a human like to admittance of fault what so ever even when i sent picture receipts and acting like its my fault for ordering shoes 3 sizes smaller than mine even tho they're the one who made the listing

I purchased a pair of Golden Goose shoes that were stated as very good condition with only wear to soles. Upon receipt both suede toe beds were scuffed. I asked for a 15% credit and they refused. I wanted the shoes but requested the price to reflect true condition. Returning today.

They sent me a shipping label from UPS. I sent my watch as they asked. It is a Hublot Gold Big Bang.Mint. $20,000.They confirmed it was picked up by UPS. Then…when UPS could not locate it, they told me it's not their problem.
I'm suing them