The RealReal

Sent several emails, about 7 I think, tried to chat but couldn't get through... as my order from Feb 3 has still not been fully delivered as per today.
I understand shipment delays but really needed an update. I only got one response offering to reimburse shipment costs but without any info when my order would ship.

The RealReal has totally changed my relationship with fashion! I love being able to browse with all the filtering features for size, color, etc, at incredibly affordable prices! I have become a far better-dressed person. Thank you REalReal!

Recently purchased a handbag from TRR but the condition of the bag did not match the description provided on their site. Yet, they refused to give me a refund or credit. Horrible experience. Stay way from this company!

May be able to get some good product at a good price. Unfortunately, basically non existent customer service and listings are wrong so often it's hard to make purchases. Have little faith if I buy something nonreturnable it will be close to what was on listing. I bought a size large sweater in this instance. When it arrived it was XS and clearly labeled. I went to great lengths to alert multiple people that it was XS when I returned in store so it could get fixed. So I see now that it was relisted just as it was before. No adjustments. Have to buy multiple items in hopes you get one right. The company has clearly gotten too big and people working there don't seem to care.

It's always been satisfying. I'm a buyer and a seller as well. Both experience with TRR is amazing. I will keep continuing to be a VIP member with the company. Great quality, excellent staff, and nice customer service!

Love the range of items available. The descriptions are always thorough with exact size measurements.
I wish we could search by condition of the items. So many opportunities to buy new items with tags too. Items always ship timely and are packaged well!

I bought a BAPE sweatshirt from them for my son and he just out grew it so he went to sell it. When the store went through their authentication process they pointed out multiple thing that showed us this was a fake. The letters were uneven, the tag was fake, there were miss spelled words and missing punctuation marks on the tag that told you how to wash it. A $300 sweatshirt that was originally $475, that was supposed to be authenticated by professional should not have missed all these things. I guess I trusted this site, so I assumed everything was legit. Now I'm questioning everything I bought there. I highly recommend getting your items authenticated by a real professional if you bought anything from them. I added pictures of a bunch of things that indicates this was not authentic, a real Authenticator picked these out in less than 10 min. It's so upsetting to know I was scammed, and wonder how many other people are being scammed by them everyday!

I'm a huge fan of Real Real. One thing I really can't understand--and I think this is one area where you can improve. Your clothing descriptions are laughable. I'm a writer and marketing consultant. The descriptions in many cases aren't even close to describing the actual garments. They get the colors and fabrics wrong. They don't describe whether or not the garment is woven or not. I would love to talk further about this! Better descriptions could save you time and money with returns. Janet

What a bunch of B. S. I ordered a tiffany & co bone cuff bracelet for my wife for our 5th anniversary. It first of all took 2 weeks to get here made it just in time. I open the box and the blue tiffany bag is so dirty it looks like it was used as a diaper. The letters on the bag are not even. The bracelet is hollow, stainless steel, dented and the engraving on the back is not even close to what is should be. It looks like a 12 year old in India made it. I do not suggest even clicking on the real real website. The also scammed 125 dollars out of me before I got the piece of crap. 25 gift certificate for becoming a new member and 100 for spending more than 500. I paid then got the email saying that the promotion was not valid for jewelry even though the site at the time of purchase said site wide. Scam artists. I ll keep you posted on their returns.

This company had some "luxury" manager come to my home and take away expensive designer items. These were "sold" on their site before I was given access to my page on their website. They were supposedly "sold" for pennies. I signed no contract and have reveived only $400 for the multiple designer items they took from me. Do not let these people come into your home. Never give them your bank account or credit card numbers. The company makes profits by lying and by defrauding their consigners.

I have successfully sold some high end, designer purses with Real Real in the past so they periodically chase me for more consignment items. In September I was offered a special promotional rate of 75% for designer bags consigned by the end of that month. I gave them a LV travel bag I had rarely used, which was in exceptional condition and had all accessories. Since October, when the item listed, I have been trying to get confirmation of the commission rate and have three separate texts confirming.but that rate never showed up on my account info. Today I was told by a rep on their chat page that the rate is 67% in accordance with their commission chart. Doesn't matter that I have confirmation from two separate RR employees in 3 texts of the promotional rate! I asked that the item be returned to me and now, based on other reviews on BBB site, I am holding my breath to see if I will receive it and, if so, what condition it will arrive in! Unethical business practices.

I've made a number of purchases through TRR and have been generally been happy with the process. However, there was a mix up in my last order and, despite three emails to the company, it still hasn't been resolved. My last package included a garment I never ordered. Unfortunately, the one I did order was missing. Sometimes these things happen but it's been more than a week now and no one has updated me on the missing garment. Total first world problem but I'd like to get it sorted.

My most recent order from the RealReal will be my last. The garment was so completely permeated with cologne that it left its scent throughout every item of clothing I washed with it. Nauseating. Also this and the last item I received were in much poorer condition than described. The last shirt I bought was obviously worn by someone who had gotten too fat to wear it, and every stretch of fabric between buttons on the front was stretched out. Overall it has been about half and half in regards to items coming in good condition and as described and items coming in much poorer condition and/or covered with smells. Not worth the chance, don't do it.

The condition of a top I purchased was not clearly pointed out in the online listing. I called to discuss this with customer service and was happy with the rep's response, so I am pleased with how The RealReal handled the process. Returning an item involves time & expense along with disappointed expectations. Thorough descriptions of the clothing description matter ie: condition issues, care instructions. These are important when purchasing clothing.

They take 90% of the profit for your items and leave you with little to no commission. Sell your stuff on Poshmark and you'll make a lot more money. The sales people relentlessly get you to sell your items and don't tell you how much commission they take. Seriously RUN. Don't waste your time with them. There are other ways to sell your items and get more profit in return.

The items in my order were fairly priced, as described, and generally in good shape, except that so many items were smashed into one packing box that everything was wrinkled. Not one sheet of tissue paper. One RealReal drawstring bag for the clothes, and one for a pair of sunglasses (which arrived with no case). The packing used to be really nice and items arrived in excellent shape. This just looked sloppy. When I packed the box to return things I felt bad smashing it all in to that one small box, but they request that we reuse original packing...

This is my third purchase in which the condition has been not as described, in my opinion. TRR uses a generic "good used condition" definition, stating item "shows signs of wear," but I wish they would be more specific as to what type of wear. My last purchase had pilling throughout the entire garment, and just looked plain "used." If I do purchase again, I will purchase items in excellent used condition to see if they look better.

Hit or miss. Good return policy. Robbery if you want to consign with them. Many items I've gotten have come in poor condition but a good handful have come perfect. Must pay attention if something is sold in sale it's not refundable or exchangeable. If you consign be prepared to be contacted like you need a new car warranty

Avoid more than covid. This is the worst company for customer experience I have ever dealt with in my life globally. I am still trying to get a refund on an order from May 2021. They have failed to respond to my emails, letters (yes I resorted to letters!), messages, chat the list goes on. Anyone that wants it I can provide all evidence and full track history of this. Worst company ever.

Customer service agents not consistent with returns etc... If you find that someone is not understanding you, hang up, and call again. If you are a consignor send your items to New Jersey, they will take items that the San Francisco site will not this is what I mean about inconsistency, or take your items to other resale sites.

The Real Real is proof that excellent deals exists. Yesterday, I had on a Theory Sweater and Rag and bone jeans. I paid $12.50 for both items. They are in excellent condition. The delivery is quick, the service is fantastic and how kind it is to deliver every item in a dust bag. I keep going back and finding more exceptional deals and the I am always thrilled with my orders. I doubt I will ever shop elsewhere. Thank goodness I was watching Hulu and The Real Real commercial aired. After delving into the site I was hooked. Thank you for making your company a win win for everyone!

I have been wanting a Corum gold coin watch since I was about 20 years old and I finally bought one. I am totally happy with my purchase. It looks brand new and runs perfectly.
Everything about the purchase was perfect, or should I say as smooth as clockwork!

Every time I order from the rear real, I seem to get really lucky with brand new items! Overall everything I've ordered off the real real is always in great condition and always arrives quickly. 100% would recommend to anyone and everyone. The store locations are great as well.