The RealReal

I was sick of the haggling on Poshmark so I sent my items to Real. Please look at the picture. Those shoes Retailed for $525. I got $49 for them from Real! Looking back, I'll haggle with people! Who KNOWS how much Real kept! Stick with Poshmark! You're dealing with actual people! This
Is a scam!

So far, I really enjoy the site. Some real real feedback: I received some pants today that were depicted as light gray, but the description said charcoal. What arrived was in fact charcoal and did not match the pants in the pictures. The measurements in the listing were correct, though. Personally, I'm fine with it so no issue here, but I could imagine someone else out there being pretty upset about it. Overall, I'm pleased.

I have bought numerous items from the real real but recently bought a dress that hasn't even been shipped after 3 weeks. Even though I have complained nothing has been done. It makes you wonder what really goes on with some of the clothes you order. No reason has been given in the long delay. I find this bad business and wonder if on of the employees is wearing my dress for the holidays instead of me.

I have experienced the very worst customer service on 2 separate orders within days of each other. The 1st order, despite customer service confirming on 2 separate occasions that they had updated the shipping address, as I had requested, Real Real, unilaterally cancelled the order. Hours later, a previously ordered pair of pants arrived, 4 sizes smaller than the size described.

I ordered a $1500 Pomellato necklace but it was shipped in a Pomellato box that was in horrible condition. The box was crumbling and torn. Why would any retailer ever send a necklace in this worn out box. It is complete garage and presented the necklace in very poor fashion. Their quality control concerns me deeply based on what I received. Look at the photos. It's shocking what they sent.

I own a louis vuitton mahina purchased directly from louis vuitton. I noticed several on this website and knew by looking at the placement of the hardware they were not authentic. I reached out to them to let them know, thinking they'd be all over it.They were rude, nasty, argumentative and defensive. I emailed them a photo of my genuine bag showing them the hardware that should be on it. They had the nerve to tell my bag was not a mahina! Though I purchased it directly from a louis vuitton store. Wow! I decided then and there I would never deal with this company. I left the same review on another website to which they responded horribly. Literally tried to verbally crucify me.

I purchased a Louis Vuitton navy crossbody bag…after a few months it literally fell about! The hinges broke and it was no longer usable. I tried putting it back together and I also tried taking it somewhere to be repaired…no luck. A $1500 bag now was not usable. I contacted them and they said that they do not offer any type of warranty after the purchase. It was basically buyer beware! They offered me a $25 credit on their site! Seriously? I I explained that first of all $25 was nothing compared to what I had spent and also, why would I ever purchase something from them again! Go to FASHIONPHILE they have a bigger selection and better prices including follow-up! Never again would I buy something from the real real!

I have made multiple purchases. It has become apparent that TRR does not authenticate anything. I ordered Giorgio Armani shoes and they clearly were delivered but e GA box. I am so disappointed because initially TRR seemed to be legit. If you try to have a discussion with customer service it is either a bot or someone who does not speak the language. Never ordering from these scammers again, and wish I could return all of the fake clothing I have received.

I am not satisfied with the service unfortunately my items were sold to be resold. The RealReal low priced my items later to find them on other online stores. I will never use them or recommend them. Please use another platform or sell them yourself. Check out the photos and video I posted of a perfect example a seller selling the same heels for $350 and the RealReal listed them for $89 and I only receive a profit of $68

I reconsigned several items, after never having used them. I was shocked to see how little they offered these for and I was paid $34. They lowered the price of a pair of new Bottega shoes test I had purchased from them by $500. I had reconsigned an Hermes bag and after months of emails and calls, I finally got paid. Absolutely disgusting. They should be shut down.

No. I handed over a LV graphite toiletry bag along with a limited edition Gucci bag. They immediately put the Gucci bag on sale. Then cut me 55% commission. Yes, the commission is detailed beforehand. I asked for my bags back when I saw they cut the price in half, no response. But continued to receive emails about future sales. I worked my $#*! off for these bags. They mean the world to me. Don't ever contact me again.

This website/service sucks. I sent in 13 designer items and made LITTLE money. I'm talking $18 for a 700 coat in good condition. They take 3/4 of the commission. This website is an absolute scam. Sell on Poshmark it's ******* times better. The real real will go out of business eventually because their process is laughable.

My husband bought me a gift off The Real Real. It was a vintage sweater with some small damage noted on the item. They failed to note a glaring piece of damage (a hole right near the breast) that they then shipped to me. My husband was mortified since it was a gift. When we asked for a refund we were told "store credit" despite it being their error. They stopped responding to questions for return labels and other necessary information in order to even return the item. Use another site. They don't inspect their items and their CS is abysmal. X

I bought an MCM backpack from the Real Real and the defects were not clear on the picture. The hardware was turning colors. Since I spent $400 + on the bag and the rest of the bag was nice,I decided to send the bag to New York to have the hardware updated. That cost me another $250. I could have bought a newer bag for the total price I spent on a used bag.

I am having the worst experience with Therealreal, I spent A LOT of money for a purse with chains. When i received the item the chain was missing? I have been contacting them repeatedly for over a week trying to get some sort of answer about where the chain is. I spent over 200$ on custom duties to receive it, so returning it would put me down by that. Wanted to wear the bag this week but i can't without the chain. They don't care about customer experience please shop elsewhere!

I had two valuable items go missing (not three as I initially wrote) and, to summarize, the company made things right. They honor their commitments. I would like to take down my negative review so please send guidance on this if it is doable. The Real Real is a responsive and responsible business. I will continue to consign with them as they have fully earned my trust.

I sent my Chanel bag in for inspection and they sent it back to me with the serial number tag removed. Now I can't resell. When I complained they only offered a measly $40 store credit for something that cost me to lose $1100 in revenue. Unacceptable. They've lost my business

The website clearly says easy returns but doesn't state that the return slip is only for US packages. Now I'm stuck with 2 pairs of shoes that don't fit since it made me believe the return would be easy but it's not since I'm in Canada. Quite disappointed

This company quoted us for a fur coat at over 1000 dollar sell price then proceeded to change the price and sell it for only 300 without telling us. They took a 50% commission on top of that. When asked about how they could do this they mentioned some hidden term in the contract. Do not trust and do not consign.

This is a great site, accurate information about items including measurements, vast array of stock regularly updated, quick and easy ordering and delivery can't praise it enough. Puts all other re sale sites in the shade.

Waste of time and money, total over pay for poor quality items with customer service that are asleep! Terrible service Im still after months waiting for refunds... im not happy at all and been so patient its like a money bin drop once paid kiss good bye to satisfaction guaranteed.

When they refund my money in full including sales tax and postage... I will let site jabber know to be totally transparent... meanwhile its ugly!

Ordered a pair of designer jeans, great price, should have known too good to be true! Measurements given were wrong! Said in very good condition, minor wear... they were fully worn out compared to new version on designer's website! Buyer beware! Not worth returning because shipping costs to Canada cost more than the jeans! So shipping return equally expensive.

I've been shopping on TheRealReal for so many years that I despise going into a store now. It's the best, pressure-free shopping experience online. You'll find everything from jewelry, shoes and luggage to furniture, handbags and atelier. If they start selling food, I'll never leave my house.