The RealReal has a rating of 2.4 stars from 5,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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Thought, I'm very satisfied of the fast shipping, and good deals offers by the company,, I'm not feeling the same when it comes to the returns. It seems like not just the returning fee, around $16, is deducted but also the percentage that was given when I purchased them. Other than that, I'm happy being TRR customer.
Awful company for consignors. They take advantage by pricing the items very low and almost immediately discounting them. Instead of the RealReal getting a commission as mediators, they give a commission to the seller. When I saw how much they discounted (and immediately sold) my item, I asked them to return the rest. They charge $15 per item to return them. Additionally, they keep $10 off the monthly check as a "check by mail fee". Their model is not working and the customers are punished for it. Stay away!
Amazing service. Went above and beyond to help me cancel my order. Courteous and eager to help. Very understanding. Really appreciate her help!
Date of experience: April 27, 2018
I appreciate Jessica listening to me and helping me. And I also received a call back in a time period shorter than expected.
Date of experience: November 30, 2019
Positive experience and great customer service.
Fast shipping and tracking info made for a great transaction.
Date of experience: January 12, 2020
Very pleasant and satisfactory. Parcels are send out in a very short period. Notifications are prompt
Date of experience: August 15, 2020
The product was in perfect condition, arrived the time i was expecting it. The payment was safe and smooth. I will buy new things soon!
Date of experience: September 8, 2020
I order a ring few days ago and still haven't received it! I contact them and still haven't hear anything from them about the investigation
Date of experience: February 22, 2021
I had an issue with what I received and the description. The folks I spoke to were kind, open and honest and most importantly helpful!
Date of experience: June 15, 2020
She was very attentive and concern in regards to my issue. She immediately tried her best to help me and succeeded. Very courteous and professional.
Date of experience: September 10, 2018
Hey Wylesha,
Thank you for sharing your feedback with us.
We look forward to working with you in the future!
I have ordered many items from The Real Real and have always been pleased. I have only returned one item and it was very easy.
Date of experience: May 22, 2020
I had a problem with a delivery. Which was the
Delivery service not the store's problem.
They went beyond to help me resolve my problem
Date of experience: October 1, 2021
We're so happy our team was able to help, Debbie. Thank you for sharing your experience with us.
Very friendly staff and great customer service! Happy to use this they provide their best service to every customer i will recommend to every one!
Date of experience: October 15, 2018
Impossible to reach someone and Nothing done. I am a good customer and should be able to speak to a human to fix my issue.
Date of experience: November 1, 2021
Hi Wendy, we're so sorry you were not able to get in touch with a member of our team. Please reach out to us on social media with your contact details so we can have our team give you a call.
Everything about this site is awesome! Love the products, return service is excellent. Everything is just awesome! I look at it everyday!
Date of experience: January 21, 2020
Hello,
Thank you for sharing your feedback.
We greatly appreciate you taking the time to share your positive experience with us at The RealReal.
If you need further assistance, please let us know.
The deliveries are quick and nice packed. I like to see all the nice fashion pieces that Real Real have to offer.
Date of experience: February 25, 2021
I can keep what works and easily return what doesn't.It is just that simple and the merchandise is fantastic!
Date of experience: February 5, 2020
I was very disappointed when I received my items that I actually paid more that the items value for import tax/ duties.
Date of experience: March 16, 2021
She is a very kind and warm person. I enjoy working with her. Her wellness checks with me are warm and thoughtful.
Date of experience: May 18, 2020
The skirt was pretty but the jacket was different from the picture so next time I want a more detailed picture please.
Date of experience: November 26, 2019
Very professional and understanding. My refund was also very quick and back on my card immediately. I love The real real! Thanks
Date of experience: July 13, 2020
My delivery arrived in the time frame promised and the items in the condition as described. No surprises. Quality goods every time!
Date of experience: August 1, 2021
The items were exactly as described. It shipped fast and the prices were great for the quality of product.
Date of experience: August 1, 2021
The sunglasses should have come with the case and did not, they are sold with the case. The purse had a small ink stain on the inside
Date of experience: February 1, 2022
Fast shipping, great quality items, and the condition of the items were true to their descriptions on the website.
Date of experience: April 17, 2021
Made me promises and made me stay on the line for 45 minutes or longer and at the end did not deliver.
Date of experience: June 4, 2021
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Monica,
We sincerely appreciate you taking the time to share your feedback with us.
We look forward to assisting you in the future!