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The RealReal has a rating of 2.4 stars from 5,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Items exactly as described and delivery was super fast, 2 days quicker than estimated. Very impressed.
Date of experience: June 2, 2021
Excellent range of items, accurate information about measurements, smooth ordering process - can't wait for my next purchase!
Date of experience: November 2, 2020
Very good! The purchase came right by my mother's birthday. We love it, she is so happy with her new present.
Date of experience: November 10, 2022
Had 2 customer service questions this week they were handled immediately and I was completely satisfied
Date of experience: February 27, 2021
I had some questions and the lady who helped me was very helpful. Excellent after sales service.
Thank you
Date of experience: August 17, 2020
Convenient online shopping experience. Product appeared exactly as described! Shipping/delivery was reasonable!
Date of experience: June 29, 2020
Missing item, the overall condition was quite poor, sizing is absolutely misleading when it comes to vintage items
Date of experience: June 1, 2021
My experience was very good since the site offers lots to choose from, excellent prices and amazing deals.
Date of experience: November 3, 2020
Made a mistake with an order, my own fault. They helped me solve it immediately and politely! Will definitely be doing more shopping here!
Date of experience: November 29, 2018
I just get a standard answer where the matter will be relayed to someone else... nothing ever happens
Date of experience: March 2, 2021
Asked for more information on product - emailed request and never got a response - customer service needs to step it up!
Date of experience: July 3, 2020
Cordial, helpful staff all around. I am hopeful that RR has upped their CS game now and will do better.
Date of experience: October 1, 2021
Accurate description of the top I got, great price, really fast shipment, you don't see that these days, I'm a happy customer!
Date of experience: August 27, 2020
Why are they allowed to sell fake handbags! I thought this was against the law. Never buying from here again. And no customer service.
Date of experience: November 7, 2019
Items arrive shoved into bags, requiring dry cleaning or steaming just to assess what you've ordered.
Date of experience: October 1, 2021
Hi Caryn, we're sorry to hear your orders have arrived in this condition. Please reach out to our team so we can review this further.
Found a pair of designer ballet shoes in great condition at an excellent price. Lightning fast delivery.
Date of experience: November 18, 2020
Love my new pink purse. The condition is good. I am enjoying carrying a quality bag that came quickly was well packed.
Date of experience: August 27, 2020
The process for return went smoothly. I was able to obtain an RM number and shipping label without any problems.
Date of experience: August 27, 2020
I emailed about a missing credit. The customer service rep responded quickly without additional information needed and resolved issue
Date of experience: May 2, 2018
Hello Brendan,
Thank you for reaching out and sharing your feedback!
We look forward to working with you in the future!
Great website - accurate description of products-fast shipment- excellent customer service
I just love this site
Date of experience: February 1, 2022
Pleased with the cufflinks we purchased, they arrived swiftly, and well packaged, looking forward to wearing them
Date of experience: November 20, 2020
I absolutely love everything from selection and pricing to customer service. They are the absolute best!
Date of experience: January 11, 2021
Bought two coats. Were in better condition than I'd expected, and delivered quite promptly. Very satisfied.
Date of experience: October 1, 2021
Hi Nadia, we're so happy to hear you love your coats. Hope to shop with you again soon!
Just a fabulous deal! Gorgeous skirt! TheRealReal is so fun -- such variety & excellent pricing... easy-to-use website. Really glad I found you!
Date of experience: February 11, 2021
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Maya, thank you for taking the time to leave us a review. We're so happy to hear our team was helpful. Please don't hesitate to reach out if there is anything else you need.