The RealReal

Always the best for me. If you find something you better be ready to grab it because items go fast.

I purchased an LV charms on it the picture does not do it justice when I had the ring on my hand it was beautiful I will love it and enjoy it

I had the same issue as at least 1 previous consumer. I never make expensive purchases my first time on an online site, and bought a small Bottega Veneta bag to try out the RealReal. AFTER the company charged my credit card the following business day and NOT receiving any update on the order for over a week, I finally received the following e-mail after calling their customer service line TWICE:

Thank you for shopping The RealReal. Additional information is required before we can complete the processing of your order. We are requesting that you submit the following:
1) A photograph of your government issued identification card
2) The authorization code for this transaction from your bank OR
3) A screen shot of your most recent bank statement where this charge is displayed
No scanned copies will be accepted.
After we have confirmed this information, your order will be processed.
Thank you,
TheRealReal.com
*******893

They're basically asking me to give them ALL the key components for any hack to commit identity fraud: 1. A government issued ID not only has the associated unique identification number, but also includes my birthdate, home address, and photograph; 2. My bank account number as displayed on the statement, and 3. The credit card number associated with account. What makes this worse is the fact that their privacy policy is EXTREMELY vague when stating how this information, once provided by E-MAIL, is encrypted, stored or shared with third parties.

So much for protecting your customers. If the RealReal is sincerely invested in doing this and preventing fraudulent purchases, they would 1. NOT charge the credit card before verifying identity, and 2. Find a better way to do it! Have shopped at multiple stores providing online international purchasing services (I live in Canada) such as Neiman Marcus, Saks, Bergdorf Goodman, Yoogi's closet, Nordstrom, etc... and have NEVER been asked to provide this information for ID verification.

Part of my order was wrong. It was a pair of mother jeans, but NOT the ones I ordered

Hopefully I will eventually get the correct ones

Leslie

I was really worried investing in a "used" bag. LOVE my new Gucci and it is in perfect condition!

Accurate description of product Awesome service And hard to get items Would definitely buy from the Real Real again

The quality was questionable but my biggest issue is that I cannot return as the shoes did not fit.

RealReal BAD. OK, add me to the list of exceedingly disappointed one-off customers. I bought one ETRO handbag that was marked something like "perfect" or "pristine" condition. The thing that arrived was nowhere near pristine and an obvious fake to boot: stiff plastic-y feel; tarnished, corroded hardware rings (with separations!) attaching the handles to the bag; separations in the "leather" piping where it should have been solid; the "leather" trim had a flimsy, "machine stamped" quality to it; plus the thing had a really off, weird odor(!); and, finally, some sort of attempt at an interior, barely decipherable ETRO label that was thoroughly unconvincing.

I mean, I own ETRO pieces and know the quality of the brand and this was NOT CLOSE. I was so disgusted that they would have the gall to sell something like that, that I lost all confidence in trying to go through the hassle of returning it. I was getting ready to re-consign it back to them when I did a search for reviews on their consignment practices and found this. Can't say that I am surprised to see all these negative reviews, so I will just chalk up my loss. I can't even imagine myself trying to sell this thing on eBay.

I stopped browsing there very shortly after this initial shopping experience. The website looks slick, slick, slick, and you will definitely get pulled into "obsessing" about the things they offer until you find yourself getting rooked. I'm usually a very understanding, forgiving customer and very supportive of luxury retail, but my first experience with the RealReal was flat-out appalling and undeserving of allowing them to try and make it right.

Buyer (and seller) Beware!

I've ordered once from TheRealReal and was generally happy with my purchase. The item was beautiful and a good price. I don't really like how they charge $12 for shipping that takes a week. But like I said, what I got was a good price so I suppose it balances out. I took off one star (and debated taking off two) for their incredibly strange customer service. I corresponded with a seller on another site who said they sent an item I was interested in off to TheRealReal. I didn't see it up on the site, so I emailed to ask when it might be. The agent that responded to me did so in a way that was muddled and badly written. Basically they told me that they didn't really know of the item, but "if" the item was in their inventory, it would be on the site soon, but only "if" it was in their inventory... Okay, so if you are prevented from revealing merchandise before it is up on the site, just tell me that. I wasn't really satisfied with that response, so when TRR emailed to ask what I thought of their service, I said I wasn't really happy with the answer I got as it was vague and unhelpful. To my surprise, the same agent that I was referring to sent me an email in response about how they did their best and shouldn't have received a bad rating. What company asks customers how they feel about the service and sends that feedback directly to the person who helped them? That's incredibly strange and deceptive. They asked for my feedback for the purposes of improving their practices, not so that I would be harassed by the very agent I critiqued. I've never, ever had a company do this. It made me uncomfortable to say the very least. I really hope TheRealReal does not consistently forward feedback ABOUT customer service to the same agents providing it. **UPDATE** I received a nice apology from them after writing this review. Additionally, I learned that the seller that had told me they had sent the item to TRR had foolishly not done so and told me so anyway. Still, I do think it was strange that they forwarded my feedback to the woman. I'm not nearly as upset about the situation since they never had the item to begin with.

She was a Great help I really appreciate her and she stayed on top of UPS when they was given me the run around thank you

Read the descrition closley and enlarge the picture of the item you are considering.
I have never been disapointed with any of my purchases.

Unable to find some of my favorite items, thus, stopped to check here, and voilà, as expected, The Real Real came to the rescue.

Had a great experience with my purchase from the Real Real both items were as they looked online.

Found so many cute outfits. Had to return a few things and kept most items. A great experience.

Good experience with this site too lazy to elaborate but no issues and items are in good condition.

I enjoyed being able to have a site credit from previous purchase to shop for more good things!

Very happy with my purchase.
Price very nice.
Variety of shoes that I don't know which to choose!

I received Louis bag didn't like. Wanted refund or exchange. They told me only consign cost me 45%!

Always happy with my purchases from TRR (and their customer service team is very helpful in the rare case of off-descriptions).

I've been shopping on TRR for designer goods, and found the products legit w/ good customer services.

I made my first purchase of christian louboutin shoes from poshmark. Received my shoes and questioned thee authenticity of them because there were red dots on the shoe same red as the bottom. These shoes were listed new with tags. They were most definitely used and not what the listing said. I contacted customer service within hours of me receiving the shoes to let them know the problems with my order. They replied back in 24hrs and said they deemed them authenticate and released funds to the seller. Might as well have no return policy so buyers beware of high dollar purchases. Around this exact time i made my first sale on poshmark. A louis vuitton bag with box and store bag for 900 dollars. I had pictures up of everything including receipt and said i can provide copy of receipt apon request. Packed up my sale and shipped it to poshmark. They received my item confirmed it was authenticate but said it was missing the receipt and was going to be canceled and sent back to me. The buyer of the item never said she wanted the receipt when i confirmed if she wanted the original box and shopping bag. I received my items back from poshmark the bag looked fine but they damaged the louis vuitton box in came in. It was a very hard and sturdy box with a hard lid and they must of pressed down on wrong and ripped a corner. I was done with them with their horrible customer service and inconsistent policies. Before i deactivated my account i had made another sale. This time for 2000 dollars another louis vuitton. I contacted the buyer and told them i was canceling the order because i did not trust or want to deal with poshmark anymore. Poshmark would have made 20% off of my sales. They lost an excellent buyer and seller.

The last Balmain pants I purchase were no mid raise as described were very low rise, but when I tried the the tag came out I had to keep them.