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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Great quality and super fast shipping! Will definitely recommend and purchase again.
Date of experience: January 15, 2021
Great shoe and good price will always purchase from the real real.
Date of experience: January 14, 2021
I find it satisfying to buy quality items for reasonable prices. The Real Real makes it enjoyable.
Date of experience: May 18, 2020
Very great quality products. Very easy to return if items don't fit.
Date of experience: May 1, 2021
Ordering is easy and seamless and so are returns if need be!
Date of experience: May 1, 2021
If you are looking for a seamless consignment experience, than this is not it!
I have placed countless items from handbags to jewelry to clothing on consignment with TRR for the last few months.
My items have been marked down significantly without my knowledge and sold before I was given the option of having them returned to me. For example, a MIU MIU handbag that I purchased for $2500 the month prior to consigning it, was originally marked at $1595 and then got marked down to $875 plus 20% off unbeknownst to me. I spent over four hours trying to get a price adjustment for the TRR's deception.
BEWARE AND CHECK YOUR "MY SALES'" PAGE EVERYDAY FOR YOUR OWN PROTECTION!
Also be very aware that your items will be priced incredibly inconsistently! For example, I placed a Stella McCartney skirt on sale and it was priced at $345. I recently consigned the exact same skirt, but different pattern, and it was priced at $90. This is just one of SEVERAL items that have been inconsistently priced. You would truly do much better at Crossroads!
Several of my items have been photographed incorrectly. For example, a jacket that is leather on the outside, was photographed inside out with the lining showing as the outside. There was no leather shown in the photos or in the description.
I pleaded with TRR to please photograph /describe the item correctly only to be met with a complete lack of interest. This has happened with several items and I have subsequently had to request a return of the items. It has been over a month and I have still have not received any of the items back!
Indeed, the photography is generally pretty horrible and many items get returned because TRR is not currently capable of keeping up with demand and they take horrible and inaccurate photos.
If you want to sell quickly, then TRR is definitely not the right place! If you are lucky, then your items may finally go on sale a month after they are received by TRR. Most likely' however, it will be 6-8 weeks.
TRR is not capable of meeting demand and should, in fairness, STOP TAKING CONSIGNMENTS, until they are capable of handling them properly.
And although you, the Consignor, are TRR's bread and butter, you will be taken for granted.
Date of experience: September 11, 2018
Just love the site. The prices are amazing and I love finding new with tag items or sold out items.
Date of experience: June 2, 2020
OMG, sex worker closet failures and UGLY CLOTHES, ridiculous high school drop outs as salespeople. Where did dignified retail go?
Date of experience: September 22, 2023
STILL HAVE NOT RECEIVED OUR ORDER. We called to say we want our money back and they claimed it was on the way still have not received anything
Date of experience: May 1, 2021
I love being helped by a select crew of great salespeople. I love the return policy.
Date of experience: September 1, 2021
I was amazed that my order was shipped and delivered so quickly, great job real real
Date of experience: January 14, 2021
I love perusing the Real Real. Most recently I found two pairs of beautiful, well-priced shoes!
Date of experience: February 26, 2021
Title of my review is self-explanatory
Hours of my life wasted trying to get a result
Date of experience: December 1, 2021
I have consigned several items with the Real Real and was very pleased with my experience.
Date of experience: April 14, 2021
I think there should be pictures included of the errors the items have! Would be helpful
Date of experience: April 14, 2021
One of a kind pieces of designers, that were previously out of reach, are now affordable.
Date of experience: April 14, 2021
I have purchase beautiful clothes that I love.
Easy to return items that do not fit.
Date of experience: February 9, 2021
I have got many different things from the real real! And they have all been amazing!
Date of experience: August 13, 2020
Great products and prices. The amount of styles and options are endless. All types and brands.
Date of experience: January 13, 2021
It took weeks to get my items and one of my items never arrived! Still waiting.
Date of experience: August 4, 2021
Hi J H, thank you for sharing your feedback and we're sorry to hear about the issue with your order. We'd be more than happy to look into this for you - send us an email to customerservice@therealreal.com with your order number so we can better assist you.
I'm very satisfied with my purchases. The real real company is very honest to their customers
Date of experience: June 3, 2020
I've ordered on line & went to the store in person. The store Reps are dynamic!
Date of experience: January 13, 2021
I am a huge fan of The Real Real! They provide the best service in everything
Date of experience: May 1, 2021
Ordered 9 1/2 size shoes, shoes arrived 8 1/2 had to return, all complete. Thank you
Date of experience: January 28, 2021
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Michelle, we're so sorry your experience with us was frustrating. Please reach out to us on social media if there is anything we're able to help with.