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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Very good and I enjoy the excellent quality of the clothing.
Date of experience: August 13, 2020
I got what I wanted. Thank you. I love my wallet. It was easy and I am very satisfied
Date of experience: September 25, 2020
Sales person was efficient and friendly. The return process was easy.
Date of experience: February 22, 2021
I always find something g I love and a great price!
Date of experience: May 18, 2020
Easy to use site and happy with both service and merchandise.
Date of experience: May 22, 2020
Love the real real because they always give me great support.
Date of experience: May 22, 2020
Was a positive experience with a prompt response time. Thank you!
Date of experience: May 22, 2020
The price is right, very good condition. Second time is excellent.
Date of experience: April 14, 2021
Item was just what I wanted, good condition, price was fair.
Date of experience: September 1, 2021
Love the prices and the selection. So many great designers represented
Date of experience: January 12, 2020
I've enjoyed everything single product I've purchased from the real team
Date of experience: January 8, 2020
Hello Chris,
Thank you very much for the time taken to leave us feedback.
We are happy to hear that you had a positive shopping experience with us at The RealReal.
Our team is here for you if you need further assistance.
Fast shipping, hundreds of options, and top of the line merchandise!
Date of experience: October 23, 2020
The site has a wonderful selection and has great delivery times.
Date of experience: June 1, 2021
I enjoy the the variety of beautiful clothes, shoes and handbags!
Date of experience: February 25, 2021
Item was perfect as described and delivered very professionally and promptly!
Date of experience: June 29, 2020
Love the deals on the clothes I kept and the ease of returning the items that did not work
Date of experience: June 4, 2021
Smooth Dealings with The Real Real. So much so, that we check the day for new products. Thank you.
Date of experience: February 1, 2022
Great company with impeccable service. Fast shipping, great selection, good prices.
Date of experience: June 2, 2020
No supervisor available and no call back to handle my issue
Date of experience: March 9, 2021
Love browsing this site - you never know what you will find!
Date of experience: October 4, 2021
Item was delivered quickly and exactly as pictured. Sizing was accurate.
Date of experience: January 25, 2021
Great selection of high end designers- ships fat and great presentation
Date of experience: July 13, 2020
Shoe was exactly what I expected fit great and looked great.
Date of experience: June 2, 2020
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Victoria, thank you very much for shopping with us. We're very sorry to hear that an item you ordered from us was not the correct size. Please see and respond to our private message we're sending if you need us to further assist.