- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
As always - fast delivery and great product as shown on website
Date of experience: June 3, 2020
I love the pieces that I had been buying, great quality
Date of experience: June 2, 2020
I have discovered this site and I like it very much.
Date of experience: January 1, 2022
Great Experience. Good quality products. Great certified authentic jewelry. Quick Delivery.
Date of experience: January 1, 2022
Like the service over all but have problem with the size
Date of experience: January 1, 2022
The site is easy and o navigate and shipping was fast
Date of experience: June 6, 2020
The bag was just perfect, easy to look for, easy to pay and very fast.
Date of experience: August 1, 2020
I am able to buy things I would never afford otherwise, I love this cite.
Date of experience: February 22, 2021
Sure was very clear and easy to navigate. Great descriptions of items and easy checkout
Date of experience: August 1, 2021
Everything is as described and delivery is quick
I got the items I wanted also
Date of experience: December 1, 2021
There was a shipping mix-up, it took a few calls - but it all got resolved.
Date of experience: April 14, 2021
I bought a great coat at a great price. Loved it
Good site to use
Date of experience: January 9, 2020
Great experience, always a pleasure! Great things, & at reasonable prices! With a verified label
Date of experience: April 14, 2021
Great quality & fast delivery. Packaging was very professional & product was well cared for/clean.
Date of experience: January 12, 2020
Blouse was too small it was sized wrong on site and the issue was resolved
Date of experience: February 28, 2021
They have always been great abs work with you to give you great customer service
Date of experience: September 4, 2021
The variety of quality high end of shoes is great and the prices are wonderful!
Date of experience: October 1, 2021
I search for exactly the items I need from my favorite designers. The prices amazing.
Date of experience: March 4, 2021
I love the bast selection of items and the prices are very competitive and fare.
Date of experience: June 9, 2020
I love shopping with The Real Real. Their items are top of the line and rides are affordable.
Date of experience: January 12, 2020
It was easy and trustworthy. I got exactly what I was looking for and in quick time. Great
Date of experience: August 17, 2020
I have been selling and buying on the real real. I totally love it.
Date of experience: August 13, 2020
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
