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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
The rep I spoke to was very understanding and kind. I was most appreciative.
Date of experience: May 18, 2020
I started last year and I found every time great deal and best price
Date of experience: February 22, 2021
Response provided on a timely fashion and provided helpful information.
Date of experience: June 15, 2020
I appreciate the help I got from customer service and the follow up afterwards.
Date of experience: August 4, 2021
I bought a nice watch. The watch was as described.
Date of experience: August 4, 2021
Good description for most of the Items. Good customer service
Date of experience: December 1, 2021
Efficient and always helpful
Customer service, awesome quality and selection.
Date of experience: March 10, 2021
The service was fast and the items were as advertised.
Date of experience: October 23, 2020
Excellent service & I told all my friends & relatives.
Date of experience: April 14, 2021
Still do not know of status. Have not received shipping.
Date of experience: April 14, 2021
Very easy to order and received what I ordered. It was what was described.
Date of experience: January 9, 2020
Dealing with the real real was a very satisfying experience.
Date of experience: January 8, 2020
My daughter loves the jacket from the Real Real... arrived quickly in excellent condition.
Date of experience: January 8, 2020
The representative is very friendly and helpful. Very good experience！
Date of experience: October 27, 2020
Very favorable experience. Customer service at real real is superior!
Date of experience: October 23, 2020
Found a lovely outfit for $50. Thanks for the discount!
Date of experience: February 1, 2022
Excellent knowledgeable service. Friendly staff! We love the Real Real!
Date of experience: January 13, 2020
Shipping was fast, also the dress I purchased was lovely.
Date of experience: August 13, 2020
Always fantastic customer service. Great items at great prices. 10/10.
Date of experience: November 1, 2021
We give you an 11/10, Sabrina. Can't wait to shop with you again!
I bought a white shirt, it was too small, I plan on returning it.
* The RealReal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 2, 2020
I love how everything ships so fast, they have all the brands I love
Date of experience: November 2, 2020
Shoes were in great shape! Love them! Received them quickly.
Date of experience: February 5, 2020
I always have a wonderful experience with you, thank you
Date of experience: February 5, 2020
Have only had good experiences. Great packaging, great quality merchandise!
Date of experience: August 24, 2020
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Rana, we're so glad you love your new watch. Thanks for taking the time to leave us a review.