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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Easy to order, true to the picture, good customer service.
Date of experience: August 24, 2020
Excellent price, item and service. Very satisfied and highly recommend
Date of experience: July 4, 2020
Selection is wide, app is easy to use, fast shipment.
Date of experience: September 29, 2021
Order arrived promptly and merchandise was ad shown and expected.
Date of experience: October 4, 2021
We're so happy to hear you love your new purchase, Kate. We hope to shop with you again soon!
Always great, fast Shipping, fast customer service answer and great appraising for the items
Date of experience: November 21, 2020
Ordered a handbag described as silver. Received a brown bag.
Date of experience: March 7, 2021
Love the service and the concept. It's the future of fashion in my opinion.
Date of experience: February 11, 2021
Great selection and inventory, easy checkout process and fast delivery.
Date of experience: September 8, 2020
Great interface on the app. Easy to use and the clothes are great quality
Date of experience: March 12, 2021
Very positive experience. I loved all the items I ordered
Date of experience: February 1, 2022
Great designers, wonderful sales. Great prices. Definitely a go too!
Date of experience: January 11, 2021
Great values, great customer service, good chance to help your budget and your environment.
Date of experience: January 11, 2021
They did not address my issues. The customer service person did not assist me.
Date of experience: August 4, 2021
Hi Julia, we're so sorry to hear this was your experience with us. We'd like to know more so we can help. Please send us an email at customerservice@therealreal.com so a member of our team can better assist you.
Items are not properly described and was not issued a refund. A total scam.
Date of experience: July 4, 2021
No hassles, no pressure sales! Love selling and shopping here.
Date of experience: February 1, 2022
The description was perfect for the final sale i purchased.
Date of experience: September 12, 2020
Real Real sustains exclusive market products, and a unmatched accessibility.
Date of experience: January 1, 2022
I can't be more happy with everything I have purchased. Love the Real Real!
Date of experience: May 1, 2021
I love Real R good services good quality the best brands and good prices
Date of experience: July 21, 2020
I have sold and purchased items for several years and have had great experiences.
Date of experience: May 18, 2020
Helped me file for an exception for an offer that I missed! Hope I get it :)
Date of experience: July 28, 2020
I had to make two phone calls to the customer service of TRR and both were extremely well handled.
Date of experience: February 24, 2021
I have sold and purchased on the site and have always been happy with the customers service.
Date of experience: April 14, 2021
The shoes shirt and shorts don't fit, and the shoes are no return. They were advertised as size 13.
Date of experience: February 1, 2022
I inquired about a delivery which was late, and I received a very quick and helpful response.
Date of experience: January 8, 2020
Hello Gaynor,
We sincerely appreciate the time you reserved for leaving us feedback.
As we aim to provide our customers with a positive shopping experience at The RealReal, we are truly sorry that there was a delivery delay to your order. We are happy to hear that someone from our Customer Service team was able to assist you in a timely and courteous manner with the issue.
If you need any further assistance, our team is here for you.
Thank you very much.
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Jewlee, we’re so happy you enjoyed your time shopping on our app and appreciate your feedback on the experience. We hope to see you again soon!