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The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
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I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
I was charged for an item I didn't order or receive. I was not given a refund.
Date of experience: December 7, 2021
I have liked most of the items I have bought. Returned those I did not. No problem.
Date of experience: November 3, 2020
This was my first time ordering and I was very pleased. My items was in excellent condition.
Date of experience: October 1, 2021
We're so happy to hear you enjoyed your first time shopping with us, Denise. We hope to see you again soon!
Quick and dirty (in good way)! Merchandise is good quality and arrives in a timely matter.
Date of experience: November 26, 2019
The purchase item was in very good condition the shipping with prompt it was very satisfied
Date of experience: November 1, 2021
Thank you for sharing your experience with us, Robin!
Check out process was fast and easy. Item was as described and delivered to me fast.
Date of experience: January 3, 2021
Super easy process you get what you see for less then what you expect love it
Date of experience: June 2, 2020
Great pricing, wonderful variety, speedy service, great quality products.
Date of experience: August 13, 2020
Easy to work with and very efficient and responsive
Date of experience: November 1, 2021
Good to buy good products.(although old clothes, of course)
Date of experience: May 22, 2020
Relatively good service, often great value. Good response rate.
Date of experience: May 22, 2020
They are arbitrary and absurd about what they accept.
Date of experience: May 4, 2021
Love this store. Beautiful clothes, good service.
Love it.
Date of experience: May 18, 2020
It was delivered in a timely manner and item was delivered as listed.
Date of experience: June 15, 2020
Extremely friendly and knowledgeable. East to talk to… great asset to the company
Date of experience: September 1, 2021
Delivery was prompt. However, the shirt was terribly wrinkled
Date of experience: June 19, 2020
Easy shopping experience, easy returns, good value, excellent quality
Date of experience: April 14, 2021
Great experience and; puts of products and good quality
Date of experience: January 8, 2020
As good as before. Great products and product delivery.
Date of experience: December 28, 2020
Beautiful merchandise. Need to see in person to evaluate.
Date of experience: January 8, 2020
The customer service was the very best! Thank you!
Date of experience: February 1, 2022
Maria in customer service was great! I was extremely satisfied with her service.
Date of experience: January 15, 2020
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
Hi Kristin, we're sorry to hear that you were incorrectly charged for an item you did not purchase. Please reach out to us on social media with your account details so we can help.