- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
The RealReal has a rating of 2.4 stars from 5,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The RealReal most frequently mention customer service, good condition, and final sale problems. The RealReal ranks 8th among Discount Clothing sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I have been a big seller and buyer on The Real Real since the beginning of the company in 2015! I have made about $400,000 selling pieces that I was not going to wear again. Also, I am a buyer of mostly "pristine" and "excellent" items on consignment. There are so many people who buy things and not wear/use them at all, and sell them new in the box with tags!
Therealreal is a scam. They take high-value items for consignment and list them at ridiculously low prices, allowing their internal employees to steal them from online clients' carts or even after payments have been made. They cancel transactions and resale the items to their friends, who then post them on eBay for a profit. Please do not consign with this company; you will receive almost nothing for your high-value stuff. The company has no control over their employees, so employees do whatever they want, including defrauding their customers and running a side business for themselves
Love! My purse super cute and definitely my favorite
Date of experience: August 18, 2020
I love to buy on real real because I know it'll be authentic.
Date of experience: November 7, 2020
I was a great experience can not wait for my not shopping experience!
Date of experience: November 6, 2020
Quick and easy transactions! Greenwich location is beautiful and Allison is so amazing
Date of experience: November 1, 2021
Delivery was very fast and I got exactly what was pictured and described.
Date of experience: November 4, 2020
Great products for a great price that I purchased!
Date of experience: March 1, 2021
Beautiful piece
Great transaction
Great place to find pieces
Date of experience: July 3, 2020
Purchase process was great; and the subsequent return process easy and straight forward.
Date of experience: February 9, 2020
Hello Kelly,
Thank you very much for shopping with The RealReal.
It's definitely great to hear about the ease you've experienced with both our purchasing and returns process.
Please let us know if you need further assistance.
Beautiful bag, amazing deal. The bag was brand new!
Date of experience: August 24, 2020
Love the clothes I buy- always good quality and condition and love consigning.
Date of experience: November 17, 2020
Never heard back after two emails to two concerns.
Date of experience: March 11, 2021
Great experience, great service, products are in excellent condition
Date of experience: July 1, 2021
Items purchased didn't match the description on the site
Date of experience: March 12, 2021
They have the best items at the best prices with excellent customer service.
Date of experience: January 1, 2022
Great products great price fast delivery (even in Switzerland)
Date of experience: January 2, 2022
From the consultant to the process to service, it is a great experience.
Date of experience: June 7, 2020
Very satisfied with my purchases, items are accurately described, pictures are very helpful.
Date of experience: August 4, 2021
Great service, great selection and descriptions. Fast delivery and easy to order.
Date of experience: November 26, 2019
I‘m very satisfied with the purchase as well as the prompt delivery.
Date of experience: February 22, 2021
I called up for my refund and I got what I needed.
Date of experience: October 5, 2020
I absolutely love this belt. Is as described and fits as described
Date of experience: June 16, 2020
Merchandise is amazing
Service is great. The staff is very polite and friendly and courteous
Date of experience: September 1, 2021
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
We're so glad you were able to visit our Greenwich store, Kim. We can't wait to see you again soon!